Basic Info

Mohamed Ibrahim

5 years

Alexandria, Egypt

Bachelor's Degree

Experienced

Work Experience

Senior IT Support Engineer at Orascom Construction industries

Experience Details

Senior IT Support Engineer

IT/Software Development

Experienced (Non-Manager)

Project: New Capital Power Plant 4800 MW – New Cairo. Provide support for more than 200 PCs, 40 Printers / Scanners, and 4 Servers. • Manage, Maintain, and support network infrastructure for corporate offices, Troubleshoot and resolve LAN/WAN network problems. • Configure and Administer Servers, DSL Modems, Switches, Access Points, Attendance Machines, Printers, Security Web filtering control systems and other Network Components. • Perform data backup, restoration and Recovery for Servers and client computers. • Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, and verifying completion of scheduled jobs such as backups. • Troubleshoot and replace defective hardware on desktops, Laptops and servers as necessary Like RAM, Motherboards, HDDs and Power Supplies. • Responsible for checking the IT inventory related to IT Infrastructure to ensure continuous availability of IT equipment’s and stock level for Printers Consumables & Making Purchase Requests. • Troubleshoot & Repair Common issues and problems with Printers, Plotters & Scanners, Upgrading Firmware as necessary, Contacting with vendors to get Repair quotations. • Analyze & Monitor Internet Bandwidth. Resolve Internet, network and IP Phones connectivity issues. • Provide both local and remote Help Desk support for end users workstations as necessary, resolving Software Issues, login and authentication errors with servers, Email Accounts and other services. • Preparing Technical Reports for Damaged Devices and sending it to Maintenance Companies. • Migrate user’s data & Profiles from old computers to new ones as necessary. • Install, Upgrade and Troubleshoot Operating systems and all other Software, installing latest hot fixes for Servers and client computers. • Perform Software deployment such as Antivirus, security updates and patches. • Build a knowledge Base for related Technical Issues, which reduced the down time for our IT Services and employee’s computers and save IT team Time.


Company Details

Orascom Construction industries (multinational)

Cairo, Egypt

501-1000 employees

Construction - Industrial Facilities and Infrastructure

www.orascom.com

Nov 2015 to present (1 year 9 months)
IT Engineer at Orascom Construction industries (OCI)

Experience Details

IT Engineer

IT/Software Development

Experienced (Non-Manager)

Install, configure & setup equipment for employee use, performing and ensuring proper installation.
Installing, Troubleshooting and supporting Microsoft Windows XP, Vista, 7 and Windows 8 Operating Systems and most of software (AutoCAD 2010, 2011 & 2013 – Primavera6 8.2, MS office - Adobe Acrobat ).
Upgrading the Operating system and installing latest hot fixes.
Troubleshooting and replace defective hardware on desktops and servers as necessary Like RAM, Motherboards, Power Supplies.
MS outlook configuration, troubleshooting common issues for client computers.
Analyze and resolve Internet, network connectivity issues for clients.
Maintain and manage the local IT Hardware inventory including spares.
Maintaining stock level for Printers Consumables to ensure continuous availability, and Making Purchase Requests.
Troubleshooting & Repairing Common issues and problems with Printers, Plotters & Scanners, Replacing toners Cartridges, Contact with vendors and get Repair quotations.
Migrate user’s data & Profiles from old computers to new ones as necessary.
Perform data Recovery, backup and restoration for client Computers.
Maintain Kaspersky Administration Kit antivirus Server and deploying Network Installations, Updates and hotfixes for client Computers.
Analyze & Monitor Internet Bandwidth.


Company Details

Orascom Construction industries (OCI)

Giza, Egypt

101-500 employees

Construction - Industrial Facilities and Infrastructure

www.orascom.com

Sep 2013 to Nov 2015 (2 years 2 months)
IT Engineer at Orascom - Contrack International INC. (JV)

Experience Details

IT Engineer

IT/Software Development

Experienced (Non-Manager)

Project: Borouge III Petro chemical plant - Al Ruwais - Abu Dhabi – UAE.
Provide support for 100 PCs, 20 Printers, 40 IP Phones, and 5 Servers.
-Install, configure & setup equipment for employee use, performing and -ensuring proper installation.
-Installing, Troubleshooting and supporting Microsoft Windows XP, Windows 7 Operating Systems.
-MS outlook configuration, troubleshooting common issues for client computers.
-Installing and Troubleshooting most of software (AutoCAD 2008, 2009 - Primavera 6.
1, MS office -Adobe Acrobat - Printers).
-Troubleshooting and replace defective hardware on desktops and servers as necessary Like Ram, Motherboards, Power Supplies.
-Analyze and resolve Internet, network and IP Phones connectivity issues for the customers.
-Maintain and manage the local IT Hardware inventory including spares.
-Maintaining stock level for Printers Consumables to ensure continuous availability,Using Inventory Control computer system & Making Purchase Requests.
-Troubleshooting, Fixing & Repairing Common issues and problems with Printers, Plotters & Scanners, Replacing toners Cartridges, Contact with vendors and get Repair quotations.
-Migrate user data from old computers to new ones.
-Perform data Recovery, backup and restoration for client Computers.
-Maintain SYMANTEC end-point Protection (antivirus) for clients.
-Monitoring Internet Bandwidth using some tools.
-Troubleshooting Common software Issues with PDT (Potable Data Terminal) Card Reader Devices used in Time attendance.


Company Details

Orascom - Contrack International INC. (JV) (multinational)

Abu Dhabi, United Arab Emirates

101-500 employees

Construction - Industrial Facilities and Infrastructure

www.orascomci.com

Nov 2011 to Feb 2013 (1 year 3 months)
IT Engineer at Orascom - Contrack International INC. (JV)

Experience Details

IT Engineer

IT/Software Development

Entry Level

Worked in Company Main Office - Al Reem Island.
Provide support for 200 PCs, 40 Printers, and 70 IP Phones and supporting 6 Sites in Abu Dhabi.
-Install, configure & setup equipment for employee use, performing and -ensuring proper installation.
-Installing, Troubleshooting and supporting Microsoft Windows XP, Windows 7 Operating Systems.
-Installing and Troubleshooting most of software (Auto CAD 2008, 2009, 2010 - Primavera 6.1, MS office -Adobe Acrobat - Printer Drivers).
-Troubleshooting and replace defective hardware on desktops and servers as necessary Like Ram, Motherboards, Power Supplies.
-Analyze and resolve Internet, network and IP Phones connectivity issues for the customers.
-MS outlook configuration, troubleshooting common issues for client computers.
-Maintain and manage the local IT Hardware inventory including spares.
-Maintaining stock level for Printers Consumables to ensure continuous availability,Using Inventory Control computer system & Making Purchase Requests.
-Troubleshooting, Fixing & Repairing Common issues and problems with Printers, Plotters & Scanners, Replacing toners Cartridges, Contact with vendors and get Repair quotations.
-Migrate user data from old computers to new ones.
-Perform data Recovery, backup and restoration for client Computers.
-Maintain SYMANTEC end-point Protection (antivirus) for clients.
-Monitoring Internet Bandwidth using some tools.


Company Details

Orascom - Contrack International INC. (JV) (multinational)

Abu Dhabi, United Arab Emirates

101-500 employees

Construction - Industrial Facilities and Infrastructure

www.orascomci.com

Apr 2011 to Nov 2011 (7 months)
Technical Support Engineer at Orascom Construction industries (OCI)

Experience Details

Technical Support Engineer

IT/Software Development

Experienced (Non-Manager)

Project: Marassi Sidi Abdul Rahman - North Coast - Egypt Owner : EMAAR Egypt.
Consultant : Engineering Consultant Group (ECG).
-Install, configure & setup equipment for employee use, performing and -ensuring proper installation.
-Installing, Troubleshooting and supporting Microsoft Windows XP, Windows 7 Operating Systems.
-Installing and Troubleshooting most of software (AutoCAD 2008, 2009 - MS office -Adobe Acrobat - Printers).
-MS outlook configuration, troubleshooting common issues for client computers.
-Troubleshooting and replace defective hardware on desktops and servers as necessary Like Ram, Motherboards, Power Supplies.
-Analyze and resolve Internet, network connectivity issues for the customers.
-Troubleshooting, Fixing & Repairing Common issues and problems with Printers.
-Perform data Recovery, backup and restoration for client Computers.
-Maintain SYMANTEC end-point Protection (antivirus) for clients.
-Monitoring Internet Bandwidth using some tools.


Company Details

Orascom Construction industries (OCI)

Alexandria, Egypt

101-500 employees

Construction - Industrial Facilities and Infrastructure

www.orascomci.com

Aug 2009 to Apr 2011 (1 year 8 months)
Technical Support Engineer at Contrack International Co

Experience Details

Technical Support Engineer

IT/Software Development

Entry Level

Project: Marassi Sidi Abdul Rahman - North Coast - Egypt Owner : EMAAR Egypt.
Consultant : Engineering Consultant Group (ECG).
-Install, configure & setup equipment for employee use, performing and -ensuring proper installation.
-Installing, Troubleshooting and supporting Microsoft Windows XP, Windows 7 Operating Systems.
-Installing and Troubleshooting most of software (AutoCAD 2008, 2009 - MS office -Adobe Acrobat - Printers).
-Troubleshooting and replace defective hardware on desktops and servers as necessary Like Ram, Motherboards, Power Supplies.
-Analyze and resolve Internet, network connectivity issues for the customers.


Company Details

Contrack International Co

Alexandria, Egypt

51-100 employees

Construction - Industrial Facilities and Infrastructure

www.orascomci.com

Jul 2008 to Aug 2009 (1 year 1 month)

Education

Bachelor Degree in Computer Engineering in Computer Engineering

Education Details

Bachelor Degree in Computer Engineering

Computer Engineering

Alexandria Higher Institute of Engineering and Technology, Egypt

C / Good / 65 - 75%

N/A

N/A

Alexandria Higher Institute of Engineering and Technology
2003 - 2008

Certifications

CCNA
Jun 2014

Certificate details

CCNA

Jun 2014

972 out of 1000

http://www.pearsonvue.com/authenticate/

CSCO12634826

Cisco

Score Report:
www.pearsonvue.com/authenticate/
Registration Number: 270664122
Validation Number: 1495470300

Training and Courses

Training/Course Details

MCSE 2003

May 2013

Self Studied

Microsoft Certified Solutions Engineer (MCSE)

Training/Course Details

Network+

Apr 2013

Self Study

N/A

A+ at Self Study
Mar 2013

Training/Course Details

A+

Mar 2013

Self Study

N/A

Training/Course Details

MCITP

Jan 2014

Self Study

Microsoft Certified IT Professional (MCITP)

Training/Course Details

CCNA Certified

Jun 2014

National Educational Network Training Center

Cisco Certified Network Associate 200-120

Training/Course Details

MCSA 2012

May 2015

National Educational Network Training Center

Microsoft Certified Solutions Associate 2012 (MCSA)

Training/Course Details

Vmware Certified Professional VCP6-DCV at Study

Jan 2017

Study

Vmware Certified Professional VCP6-DCV at Study

This profile is fresh!
Last update 18 days ago.

Jobseeker photo

Profile Skills and Keywords

A+AnalyticalArabicCCNACCNA CertifiedComputer EngineeringComputer NetworksConstruction - Industrial Facilities And InfrastructureEnglishExchange Server 2007ExecutorFocus 6 (Inventory Control Software)FrenchHard WorkerISA Server 2006ITIT EngineerMCITPMCSA 2012MCSE 2003Microsoft Office 2007 & 2010Network+Orascom - Contrack International INC. (JV)Orascom Construction IndustriesOrganizerProblem SolverSenior IT Support EngineerSoftware DevelopmentTechnical Support EngineerVmware Certified Professional VCP6-DCV At StudyWindows 7Windows 8Windows 98/2000 /XPWindows Server 2003 R2Windows Server 2008 R2

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Intermediate

: Intermediate

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Windows 98/2000 /XP

Windows 98/2000 /XP

: Expert

: High

:

More than 7 years

Microsoft Office 2007 & 2010

Microsoft Office 2007 & 2010

: Advanced

: High

:

3-5 years

Windows Server 2003 R2

Windows Server 2003 R2

: Intermediate

: High

:

3-5 years

Focus 6 (Inventory Control Software)

Focus 6 (Inventory Control Software)

: Intermediate

: High

:

1-3 years

windows 7

windows 7

: Intermediate

: High

:

3-5 years

windows 8

windows 8

: Intermediate

: High

:

Less than 1 year

ISA Server 2006

ISA Server 2006

: Intermediate

: High

:

1-3 years

Exchange Server 2007

Exchange Server 2007

: Intermediate

: High

:

1-3 years

Windows Server 2008 R2

Windows Server 2008 R2

: Little knowledge

: High

:

Less than 1 year

Fields of Expertise

Computer Networks

Computer Networks

: Advanced

: High

:

5-7 years

Key Skills

Analytical, Executor, Hard worker, Organizer, Problem Solver

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