Maab Mirghani Mohamed
Technical support agent
Sharjah, United Arab EmiratesWork Experience
Technical support agentFull Time
- Job Details:Microsoft Server Installation & Configuration Troubleshooting and maintenance Microsoft Active Directory (users/computers) Knowledge of Active Directory Administration, Windows Server 2016,2019,2022 Knowledge workstations, Windows 10, Office 365, network OSI model & Linux. DNS and DHCP. / Wireless Network, Network Communication Setup desktop computers and laptops and test network connections. Configure and install software, hardware,printers,scanners, routers, and other network devices Working on cloud solutions on Microsoft Azure platform. Manage Support tickets in the ticketing system using Microsoft office 365 and Ivanit ticketing System Add users to Asterisk phone server and configure SIP phones.
Education
Bachelor's Degree in Information technology
University of science and technology At SudanJan 2018
Skills
- Networking
- Mysql Database
- Information Technology (IT)
- Service Desk
- call center representative
- Customer Support
- Microsoft Office 365
- ITIL
- Problem Solving
- Time Management
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Languages
English
FluentArabic
FluentSpanish
Beginner