Basic Info

Mohamed Waheed

4 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

MIS Reporting Team Leader at RAYA Contact Center

Experience Details

MIS Reporting Team Leader

Customer Service/Support

Manager

- Leading a teamwork of MIS Reporting which support different sectors in RAYA cairo site
(Etisalat Misr, Etisalat UAE, McDonald’s Kuwait, Suez Cement, . . etc.).
- Responsible for developing entire MIS and Regulatory Reports to support different
business units\Departments by analyzing their requirements\needs and providing them
with the required Operational and MIS Reports.
- Support Top Management by providing the required analytic reports to enhance
performance.


Company Details

RAYA Contact Center (multinational)

Cairo, Egypt

More than 1000 employees

Financial Services, Telecommunications, Food and Beverage Production

www.rayacc.com/

Jan 2017 to present (9 months)
Business Analyst at RAYA Contact Center

Experience Details

Business Analyst

Customer Service/Support

Experienced (Non-Manager)

- Collecting data, providing data analysis and measuring performance to indicate goals met, goals missed and areas needing improvement in order to help business optimize and build value provided
in order to be able to fulfill the performance obligations of the business.

- Creating reporting calculators and templates using advanced excel and excel VBA in order to reduce the manual work and increase the reports accuracy.

- Analyzing and measuring operational KPIs and results on periodical basis to ensure availability of information to all levels

- Studying positive or negative trends that determines the effectiveness of operations and affect on business productivity and profitability.

- Creating on-time reports, business scorecards and results management dashboards on periodical basis to support the decision making process.

- Providing the necessary information as need arises to assist and support implementation of all new project scope

- Invoicing handling and providing periodical expected revenues and lost revenues reports.


Company Details

RAYA Contact Center (multinational)

Cairo, Egypt

More than 1000 employees

Financial Services, Telecommunications, Food and Beverage Production

www.rayacc.com/

Jun 2015 to Jan 2017 (1 year 7 months)
Reporting Executive at RAYA Contact Center

Experience Details

Reporting Executive

Customer Service/Support

Entry Level

- Collecting data, creating performance reports according to the clients’ requirements.
- Tracking performance trends integrating multiple sources of data.
- Preparing business reviews and presentations.


Company Details

RAYA Contact Center (multinational)

Cairo, Egypt

More than 1000 employees

Financial Services, Telecommunications, Food and Beverage Production

www.rayacc.com/

May 2014 to Jun 2015 (1 year 1 month)
Account Advisor at RAYA Contact Center

Experience Details

Account Advisor

Customer Service/Support

Entry Level

Act as a front-line interface with customers of Etisalat Misr Customers, role involves responding to customers over the phone, resolving their inquiries and handling their complaints.


Company Details

RAYA Contact Center (multinational)

Cairo, Egypt

More than 1000 employees

Financial Services, Telecommunications, Food and Beverage Production

www.rayacc.com/

May 2013 to May 2014 (1 year)

Achievements


Joined RAYA Achievers Club in recognition of the achievements for the year 2014


Education

BA in Accounting

Education Details

BA

Accounting

Faculty of Commerce, Ain Shams University, Egypt

Not specified

N/A

N/A

Faculty of Commerce, Ain Shams University
2007 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El Khedewia Secondry School

Egypt

2006

B / Very Good / 75 - 85%

N/A

El Khedewia Secondry School
2006

Training and Courses

Training/Course Details

Labor Market

Jul 2011

Trade Union

N/A

This profile is fresh!
Last update 8 days ago.

Jobseeker photo

Profile Skills and Keywords

Account AdvisorAccountingAdobe PhotoshopAnalyticalArabicAutomationBusiness AnalystCRMCreativeCustomer ServiceData AnalystEl Ahly FCEnglishExcel VBAFinancial ServicesFood And Beverage ProductionFoot BallGraphic DesignHard WorkerLabor MarketLeaderLeadershipLogo DesignMIS Reporting Team LeaderMicrosoft AccessMicrosoft PowerPointMusicPerformance AnalystPhotoshopPlay StationProblem SolverRAYA Contact CenterReporting ExecutiveSpanishSupportSwimmingTelecommunications

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Advanced

: Advanced

Spanish

Spanish

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Microsoft PowerPoint

Microsoft PowerPoint

: Advanced

: Extreme - I love it!

:

3-5 years

CRM

CRM

: Advanced

: Extreme - I love it!

:

3-5 years

Excel VBA

Excel VBA

: Advanced

: High

:

1-3 years

Adobe Photoshop

Adobe Photoshop

: Advanced

: Extreme - I love it!

:

3-5 years

Microsoft Access

Microsoft Access

: Intermediate

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Data Analyst

Data Analyst

: Expert

: Extreme - I love it!

:

3-5 years

Automation

Automation

: Advanced

: Extreme - I love it!

:

3-5 years

Logo Design

Logo Design

: Advanced

: Extreme - I love it!

:

5-7 years

Performance Analyst

Performance Analyst

: Advanced

: Extreme - I love it!

:

3-5 years

Leadership

Leadership

: Intermediate

: High

:

1-3 years

Graphic Design

Graphic Design

: Intermediate

: Extreme - I love it!

:

5-7 years

Key Skills

Analytical, Leader, Hard worker, Creative, Problem Solver

Online Presence

linkedin.com/in/mohamed-waheedMohamed.waheed89@yahoo.com

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