MUHAMMED ASHIK. AT

Work Experience

BCD Travel

Mar 2022 - Mar 2025 -3 yrs

India

Job Details:Conduct outbound calls to various airlines. Working on Sabre GDS and doing bookings on GDS ticketing/fare auditing, schedule changes, name corrections, MCOs, manual calculations, complex itineraries (international, multi-destination, different currencies), etc. Ticket issuance. Voice customer service resolution for issues with regards to ticketing/schedule change. Ensure customer satisfaction through excellent service and timely resolution of issues like reissuance of ticket, issuance, cancellation and refund.

E-Compass Travel Hub

Apr 2021 - Present -4 yrs, 3 months

India

Job Details:Maintain industry updates and of the current market conditions. Conduct outbound and inbound mails. Working with senior team members to identify and manage company risks that might prevent the growth.

Bachelor's Degree in Tourism and Travel Management
University of Calicut
Jan 2021
Bachelor's Degree in Tourism and Travel Management
University of Kuvempu
Jan 2019