Basic Info

Mohamed Sharaf

2 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Acting as Team Leader at Centro Global Solutions

Experience Details

Acting as Team Leader

Administration

Experienced (Non-Manager)

Click to edit position description- Leading a group of agents to the S.M.A.R.T predefined objectives.
- Analyzing the team performance on daily, weekly and monthly basis.
- Preparing SWOT and TOWS analysis.
- Preparing a monthly plan for each month.
- Applying supportive actions for individuals or groups to get everyone on the right track.
- Analyzing individuals performance and assuring that they will meet their expected targets.
- Making sure that there are good calibers for the next step in their career and support everyone within the right track.
- Conducting coaching sessions for individuals and one on one meetings to follow up on the coaching on daily basis.


Company Details

Centro Global Solutions (multinational)

Cairo, Egypt

501-1000 employees

Outsourcing/Offshoring

www.centroglobalsolutions.com

Mar 2016 to present (9 months)
Telemarketing Specialist at Centro Global Solutions

Experience Details

Telemarketing Specialist

Customer Service/Support

Experienced (Non-Manager)

- Talking to different people from different cultures around the united states.
- Over achieved my target since the first month.
- Achieving average KPI's score of 96% since I joined the company.
- I was able to be the top performer in my queue for 6 consecutive months.
- Learning How to open a conversation with people I do not know.
- Improved my ability to work within a team and cooperate with each other.
- Got some analytical and planning experience in the real life of business.
- Received a training on the first line support for the operations.


Company Details

Centro Global Solutions (multinational)

Cairo, Egypt

501-1000 employees

Outsourcing/Offshoring

http://www.centroglobalsolutions.com/

Jun 2015 to Mar 2016 (9 months)
Logistics Specialist at Google Students Club (GSC) (student activity)

Experience Details

Logistics Specialist

Logistics/Supply Chain

Entry Level

- Supporting the logistics department.


Company Details

Google Students Club (GSC) (student activity)

Cairo, Egypt

N/A

Apr 2014 to Aug 2015 (1 year 4 months)
Writer (volunteer) at V.O.C.A.L Magazine

Experience Details

Writer (volunteer)

Writing/Editorial

Experienced (Non-Manager)

- Writing and editing articles.
- Covering some local events by attending and writing some articles about them.
- Making interviews with some of the public figures in the university.
- Being the host for some of the organized events by the magazine.


Company Details

V.O.C.A.L Magazine

Cairo, Egypt

11-50 employees

Education, Writing and Editing

http://www.vocalmagazine.com/

Feb 2013 to Feb 2015 (2 years)
Branch manager at Egyptian Software Engineeres Association (ESEA) (student activity)

Experience Details

Branch manager

Education/Teaching, Training/Instructor

Manager

- Distributing tasks on weekly basis on all of the committee's heads.
- Designing a plan for each month.
- Building the infrastructure for the branch.
Implementing the monthly plan.
- Attending the student union's meetings on behalf of ESEA.
- Having a weekly meeting with the team to discuss our status and how far are we from our targets.


Company Details

Egyptian Software Engineeres Association (ESEA) (student activity)

Cairo, Egypt

http://esea.org.eg/

Apr 2013 to Aug 2013 (4 months)

Achievements


Top centro performer for 6 consecutive months.
Achieving average KPI's score of 96% since my first day working.


I got the best member award with V.O.C.A.L Magazine many times.


My biggest achievement is Graduation with excellent grade in the graduation project.

Education

BSc in Computer science

Education Details

BSc

Computer science, Information Systems

Helwan University, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Helwan University
2012 - 2016
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Motafawkeen Secondary School

Egypt

2012

A / Excellent / 85 -100%

-High school degree with 93% as a grade in the mathematics field. - Learned how to be fully independent. - Learning the problem solving techniques. - Learned how to balance between work and studying.

Motafawkeen Secondary School
2012

Certifications

ICDL
Aug 2009

Certificate details

ICDL

Aug 2009

98 out of 100

N/A

N/A

Ain Shams University

Included some of MS office soft-wares.

Certificate details

Big Data Specialist with IBM BigInsights V2.1

Apr 2016

N/A

http://www.ibm.com/services/weblectures/meap/validate

8928-1460-0223-0584

IBM

N/A

Training and Courses

Training/Course Details

English courses

Jun 2012

British Council

N/A

This profile is fresh!
Last update 10 days ago.

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Profile Skills and Keywords

Acting As Team LeaderAdministrationAdobe DreamweaverAdobe PhotoshopAnalysisAnalyticalArabicBig Data Specialist With IBM BigInsights V2.1Branch ManagerC#C/C++CSSCars TuningCentro Global SolutionsComputer ScienceCreativeCustomer ServiceEditingEditorialEducationEnglishEnglish CoursesGermanHTMLHandles StressICDLInformation SystemsJSPJavaKung-FuLearningLogisticsLogistics SpecialistMedicineMicrosoft AccessMicrosoft ExcelMicrosoft OutlookMicrosoft PowerPointMicrosoft SQL ServerMicrosoft Visual StudioMicrosoft WordNetBeansOffshoringOutsourcingPlannerPresenterReadingSoftware EngineeringSoftware TestingSoftwares NewsSupportTechnologyTelemarketing SpecialistTrainingTransportationWriterWritingWriting And Editing

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

German

German

: Intermediate

: Intermediate

: Intermediate

: Beginner

Tools and Technologies

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Excel

Microsoft Excel

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft PowerPoint

Microsoft PowerPoint

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft Visual Studio

Microsoft Visual Studio

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Outlook

Microsoft Outlook

: Expert

: Extreme - I love it!

:

5-7 years

NetBeans

NetBeans

: Expert

: High

:

3-5 years

Adobe Dreamweaver

Adobe Dreamweaver

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft SQL Server

Microsoft SQL Server

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Access

Microsoft Access

: Advanced

: Extreme - I love it!

:

1-3 years

Adobe Photoshop

Adobe Photoshop

: Advanced

: Extreme - I love it!

:

3-5 years

HTML

HTML

: Advanced

: Extreme - I love it!

:

3-5 years

CSS

CSS

: Advanced

: Extreme - I love it!

:

3-5 years

C/C++

C/C++

: Advanced

: Extreme - I love it!

:

3-5 years

C#

C#

: Advanced

: Extreme - I love it!

:

3-5 years

Java

Java

: Advanced

: Extreme - I love it!

:

3-5 years

JSP

JSP

: Advanced

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Analysis

Analysis

: Advanced

: Extreme - I love it!

:

3-5 years

Writing

Writing

: Advanced

: Extreme - I love it!

:

1-3 years

Software Engineering

Software Engineering

: Intermediate

: Extreme - I love it!

:

1-3 years

Editing

Editing

: Intermediate

: Extreme - I love it!

:

1-3 years

Software testing

Software testing

: Beginner

: Extreme - I love it!

:

Less than 1 year

Key Skills

Analytical, Planner, Presenter, Creative, Handles Stress

Online Presence

https://eg.linkedin.com/in/mohamed-sharaf-6936b1b8twitter.com/THARWAT551

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