MOSTAFA NABIH MAHMOUD

TAQA Gas

• CUSTOMER SERVICE TEAM LEADERFull Time

  Aug 2014 - Present -10 yrs, 11 months

  Egypt , Cairo

  • Job Details:A customer service leader is a trained staff whose role is to provide high quality customer service to customers to ensure smooth flow of inquiries and complaints through effectively managing a team made up of customer service workers. The job description of the customer service leader is to motivate, coach, inspire, train and direct the customer service team on the best ways and approach to relate to customers as they attend to their needs. As a departmental leader, he/she assists management with hiring new customer service staff to the organization by making use of his/her expertise to evaluate prospective staff competence and capability in handling customer inquiries and needs. In order to ensure a professional approach in dealings with clients, the leader creates and implements effective mode of operation in line with the organization objective to ensure that team members stay focused in administering their duties. Customer service leaders create conducive working environment for other team members in order for them to work without duress, bringing their best to the table to achieve maximum results. They make sure that their salaries, allowance and benefits are paid in due course to make them psychological fit as their mood can affect the way they attend to customers.
• AR&Credit analystFull Time

  Aug 2013 - Aug 2014 -1 yr

  Egypt , Cairo

  • Job Details:Primary Job Functions Analyze customer financial condition and authorize customer credit lines Minimize bad debt risk, maximize accounts receivable collections Assist with order management Reconcile customer statements/billings, Communicate credit department and company payment policies Participate in process improvement projects, and support other management directives as prescribed. Essential Functions Assess credit risk and establish credit limits. Analyze customer financial statements. Provide financial order management support to Supply Chain and Sales and Marketing personnel to control credit exposure, effect timely payment, and minimize risk of customer disputes. Conduct collection calls and customer visits to collect Accounts Receivables. Negotiate customer disputes to resolution and documents root cause. Provide customer service and develops relationships with internal/external customers and suppliers. Maintain accurate credit files and collection files. Maintain electronic collect notes for each customer account. Market, train, counsel, advise, and communicate credit department policy and procedures to company personnel. Participate in major department projects and take an active role in cross-functional teams to assist in driving quality improvements, processes, and initiatives. Actively participates and communicates in the team-based work groups that make up the Credit Department.