MONIKA THARWAT shokry

Front Office Executive

• Job Details:Assist customers in making and managing reservations, ensuring accuracy and efficiency. Respond to inquiries and provide information about hotel services, facilities and prices. Process payments and handle billing inquiries, ensuring accuracy and confidentiality. Collaborate with other departments to ensure smooth and seamless guest experiences. Handle guest complaints and resolve issues quickly and professionally. Keep booking records and documentation up to date. Provide exceptional customer service to enhance guest satisfaction and loyalty.