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MOHAMED YAHIA ABOU GAZIA

CUSTOMER SERVICE (SENIOR SALES) at VODAFONE EGYPT

Hadayek Alkobba, Cairo, Egypt

Work Experience

  • ACOUNTANTFull Time

    ARAB CONTRACTORS

    Jan 2017 - Sep 2017 -8 months

    Egypt , Cairo

    • Job Details:. Documentation of records, restrictions and exchange documents . . Record all sales and purchases . . follow up the bank account Monthly / Making certificates of investment. . Deposits, checks and deposit The donations . . Extract all necessary data to prepare the final account . . Preparation of annual audit balance . . Preparation of monthly statement of movement of materials including the balance of the first month and the total entries and outputs and balance by the end of the month .
  • CUSTOMER SERVICE (SENIOR SALES)Full Time

    VODAFONE EGYPT

    Dec 2014 - Present -10 yrs, 7 months

    Egypt , Cairo

    • Job Details:As Agent (SENIOR SALES) (sales lines and phones) . Making Offers And Promotions to customers . . resolve customer problems . As Executive sales (chieft leader) . Making Sure the Shop Foor Runs Smoothly . . Handling Complaints (from both Staff and Customers) . Helping with Making Training to Staff / Making quiz . . Follow Up the Performance Of the Staff . . Financial responsibilities . . Ordering Stock While Finished . . Reporting the final result of the day .
  • Administrative AssistantFull Time

    Arab Contractors

    Dec 2013 - Sep 2017 -3 yrs, 9 months

    Egypt , Cairo

    • Job Details:Booking courses for employees at the company .AND Make a lectures schedule / sending it to lecturers and employees and post it on the company's website . AND Organize Materials For the Trainers . And worked in another depatment in publicrelations sector and my resposabilty was : Organize and Make Trips / Resorts . Set the Program, Dates and Schedule of Trips for Employees Of the Company. and Booking Tickets .Make A Greements With New Tourist Places .
  • Administrative AssistantFull Time

    EL ADL GROUP COMPANY FOR PRODUCTION

    Feb 2013 - Dec 2013 -10 months

    Egypt , Cairo

    • Job Details:Manage Agendas / Travel Arrangements / Booking Tickets, etc. for Manger . Manage Phone Calls And Correspondence (E-Mail, Letters, Reports, etc.) Answer Queries by Employees and Clients . Organize A filing System for Important and Confidential Company Documents And Contracts .
  • Education

    • SOCIAL WORK in SOCIAL WORK

      The Higher Institute of Social Work

      Jan 2007 - Jan 2011 - 4 yr

    • High School - Thanaweya Amma

      el tawfikia secondry school

      Jan 2006 

    Achievements

    Having Five years Of Experience As An Administrative Employee, As Well As A Year As An accountant And Four Years Sells Until I Get The Title of Cheaft Leader Till Now . All of that Gave Me Apersonal Skills as Considered by others to be dependable - Possessing high work and ready to accept challenge - And Became Well organized & high ability to work in a team - Ambitious . Self Confident . Diligent . EasyGoing . Hard Working . Honest . Loyal . Motivation . Punctual . Positive . Attitude . Reliable . Committed . Trust Worthy . Methodical . Pro Active . Flexible . Energetic . Fast Learner . Optimistic .

    Skills

    • Microsoft Office
    • Internet
    • ADMINSTRATIVE ASSISTANT
    • English
    • Accountant
    • Human Resources
    • IT

    Languages

    • Arabic

      Fluent
    • English

      Advanced

    Training & Certifications

    • • English COMMUNICATION PLUS CONVERSATION From American University In Egypt .

      2016
    • • Human Resources from Brooklyn Academy.

      2016
    • english conversation

      american uni. in egypt·2015
    • icdl

      centre·2013
    • • ICDL License from Misr Learn Academy .

      2011
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