
MOHAMED YAHIA ABOU GAZIA
CUSTOMER SERVICE (SENIOR SALES) at VODAFONE EGYPT
Hadayek Alkobba, Cairo, EgyptWork Experience
ACOUNTANTFull Time
ARAB CONTRACTORS
Jan 2017 - Sep 2017 -8 months
Egypt , Cairo
- Job Details:. Documentation of records, restrictions and exchange documents . . Record all sales and purchases . . follow up the bank account Monthly / Making certificates of investment. . Deposits, checks and deposit The donations . . Extract all necessary data to prepare the final account . . Preparation of annual audit balance . . Preparation of monthly statement of movement of materials including the balance of the first month and the total entries and outputs and balance by the end of the month .
CUSTOMER SERVICE (SENIOR SALES)Full Time
VODAFONE EGYPT
Dec 2014 - Present -10 yrs, 7 months
Egypt , Cairo
- Job Details:As Agent (SENIOR SALES) (sales lines and phones) . Making Offers And Promotions to customers . . resolve customer problems . As Executive sales (chieft leader) . Making Sure the Shop Foor Runs Smoothly . . Handling Complaints (from both Staff and Customers) . Helping with Making Training to Staff / Making quiz . . Follow Up the Performance Of the Staff . . Financial responsibilities . . Ordering Stock While Finished . . Reporting the final result of the day .
Administrative AssistantFull Time
Arab Contractors
Dec 2013 - Sep 2017 -3 yrs, 9 months
Egypt , Cairo
- Job Details:Booking courses for employees at the company .AND Make a lectures schedule / sending it to lecturers and employees and post it on the company's website . AND Organize Materials For the Trainers . And worked in another depatment in publicrelations sector and my resposabilty was : Organize and Make Trips / Resorts . Set the Program, Dates and Schedule of Trips for Employees Of the Company. and Booking Tickets .Make A Greements With New Tourist Places .
Administrative AssistantFull Time
EL ADL GROUP COMPANY FOR PRODUCTION
Feb 2013 - Dec 2013 -10 months
Egypt , Cairo
- Job Details:Manage Agendas / Travel Arrangements / Booking Tickets, etc. for Manger . Manage Phone Calls And Correspondence (E-Mail, Letters, Reports, etc.) Answer Queries by Employees and Clients . Organize A filing System for Important and Confidential Company Documents And Contracts .
Education
SOCIAL WORK in SOCIAL WORK
The Higher Institute of Social WorkJan 2007 - Jan 2011 - 4 yr
High School - Thanaweya Amma
el tawfikia secondry schoolJan 2006
Achievements
Having Five years Of Experience As An Administrative Employee, As Well As A Year As An accountant And Four Years Sells Until I Get The Title of Cheaft Leader Till Now . All of that Gave Me Apersonal Skills as Considered by others to be dependable - Possessing high work and ready to accept challenge - And Became Well organized & high ability to work in a team - Ambitious . Self Confident . Diligent . EasyGoing . Hard Working . Honest . Loyal . Motivation . Punctual . Positive . Attitude . Reliable . Committed . Trust Worthy . Methodical . Pro Active . Flexible . Energetic . Fast Learner . Optimistic .
Languages
Arabic
FluentEnglish
Advanced
Training & Certifications
• English COMMUNICATION PLUS CONVERSATION From American University In Egypt .
2016• Human Resources from Brooklyn Academy.
2016english conversation
american uni. in egypt·2015icdl
centre·2013• ICDL License from Misr Learn Academy .
2011