Basic Info

Mohamed ElMallahy

8 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Retail Operation Manager at Carina Fashion wear

Experience Details

Retail Operation Manager

Sales/Retail

Manager



Company Details

Carina Fashion wear

Giza, Egypt, Egypt

More than 1000 employees

Wholesale Trade

N/A

Mar 2016 to present (9 months)
Consumer complaints and retention senior adviser at Vodafone Egypt

Experience Details

Consumer complaints and retention senior adviser

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Vodafone Egypt (multinational)

Cairo, Egypt

N/A

Telecommunications

N/A

Dec 2010 to Feb 2016 (5 years 2 months)

Education

Bachelor's Degree in management of petroleum products

Education Details

Bachelor's Degree

management of petroleum products

Sadat Academy for Management Sciences, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Sadat Academy for Management Sciences
2005 - 2009
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Saint Fatima Language School

Egypt

2005

B / Very Good / 75 - 85%

N/A

Saint Fatima Language School
2005

Certifications

ICDL
Jun 2010

Certificate details

ICDL

Jun 2010

N/A

N/A

N/A

armed forces

N/A

Training and Courses

Training/Course Details

train the trainer

Mar 2015

vodafone egypt

N/A

Training/Course Details

MBA Principals

May 2015

vodafone egypt development center

N/A

Training/Course Details

sales skills

Aug 2008

allianz training center

N/A

Training/Course Details

customer care academy

Nov 2014

vodafone egypt development center

N/A

This profile is fresh!
Last update 2 days ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveArabicBusiness AdministrationBusiness DevelopmentBusiness-orientedCommunicationCommunication SkillsCommunicatorConsumer Complaints And Retention Senior AdviserCreativityCustomer CareCustomer Care AcademyCustomer RelationshipCustomer ServiceDevelopmentEnglishFlexibleFrenchHard WorkHard WorkerICDLInnovationInnovativeInternetMBA PrincipalsManagementManagement Of Petroleum ProductsMarketingMicrosoft OfficeOperationsProblem SolvingPublic RelationsRetailRetail Operation ManagerRetail OperationsRetentionSalesSales SkillsSupportTeam WorkTelecommunicationsTime ManagementTrain The TrainerTrainingVodafone EgyptWholesale Trade

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Advanced

: Intermediate

: Advanced

: Beginner

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

More than 7 years

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Communication Skills

Communication Skills

: Expert

: Extreme - I love it!

:

3-5 years

Training

Training

: Expert

: Extreme - I love it!

:

1-3 years

Problem Solving

Problem Solving

: Expert

: Extreme - I love it!

:

1-3 years

Customer Care

Customer Care

: Expert

: Extreme - I love it!

:

3-5 years

retention

retention

: Expert

: Extreme - I love it!

:

3-5 years

Management

Management

: Expert

: Extreme - I love it!

:

3-5 years

Business Development

Business Development

: Advanced

: Extreme - I love it!

:

1-3 years

Business Administration

Business Administration

: Advanced

: Extreme - I love it!

:

1-3 years

Fields of Expertise

public relations

public relations

: Expert

: Extreme - I love it!

:

3-5 years

communication

communication

: Expert

: Extreme - I love it!

:

5-7 years

customer service

customer service

: Expert

: Extreme - I love it!

:

3-5 years

customer relationship

customer relationship

: Expert

: Extreme - I love it!

:

3-5 years

business development

business development

: Expert

: Extreme - I love it!

:

3-5 years

retail operations

retail operations

: Expert

: Extreme - I love it!

:

1-3 years

operations

operations

: Expert

: Extreme - I love it!

:

1-3 years

sales

sales

: Advanced

: Extreme - I love it!

:

1-3 years

Marketing

Marketing

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Key Skills

Business-oriented, Communicator, Hard worker, Flexible / Adaptive, Innovative

Online Presence

https://www.facebook.com/mimoz.basha?fref=ts

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