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MOHAMED SAID

Customer service manager at Mashreq bank -dubai

Hurghada, Red Sea, Egypt

Work Experience

  • TrainerFreelance / Project

    Bankers lounge

    Aug 2020 - Feb 2021 -6 months

    Egypt , Cairo

    • Job Details:Create and implement soft skills training materials . Supervisions live and online training seasons such as , Communication skills Presentation skills Problem-solving skills, Sales , Leadership skills , Emotional Intelligence Time management Teamwork self motivation and development. Keep good tracking and recording of the evaluation of the assigned programs and reporting the positive and negative comments to the related stakeholders to work on improving the quality of the programs. Identifying and assessing future and current training needs. Drawing an overall or individualized training and development plan.
  • Training SpecialistFull Time

    Coral sea resorts

    Jan 2020 - Aug 2020 -7 months

    Egypt , South Sinai

    • Job Details:Identify and assess the training needs of the organization through job analysis, career paths and consultation with managers. Develop individualized and group training programs that address specific business needs. Develop training presentations that target tangible results. Implement effective and purposeful training methods. Effectively manage the training budget. Evaluate organizational performance to ensure that training is meeting business needs and improving performance. Assess employees’ skills, performance and productivity to identify areas of improvement. Drive brand values and philosophy through all training and development activities. Effectively communicate with team members, trainers and management. Select and manage resources, including working with both internal employees and training vendors to develop and deliver training. Train and supervision over 500 employees with minimum attendances of 25 employees per session.
  • Customer service managerFull Time

    Mashreq bank -dubai

    Sep 2018 - Present -6 yrs, 10 months

    • Customer service officerFull Time

      FAB- dubai

      Feb 2015 - Jun 2018 -3 yrs, 4 months

      • Education

        • Bachelor's Degree in Business administration

          King Marriott Academy

          Jan 2003 

        Skills

        • TOT
        • ACAMS
        • Microsoft
        • FLIXCUBE
        • FINNONE
        • CRM

        Languages

        • Arabic

          Fluent
        • English

          Advanced
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