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MOHAMED Malik

technical support representative at intelcia

Cairo, Egypt

Work Experience

  • Customer Support Representative

    transcom company

    Sep 2023 - Jun 2024 -9 months

    Egypt

    • Job Details:Handled customer inquiries for USA-based clients, assisting with order tracking, refunds, and issue resolution. Provided timely updates on order statuses and coordinated with logistics teams.
  • technical support representative

    intelcia

    Egypt

    • Job Details:Provide technical support to USA-based customers for internet and TV services. Ensure excellent customer service by diagnosing and resolving technical problems efficiently while maintaining customer satisfaction.
  • Education

    • Bachelor's Degree in energy engineering

      Helwan University

      Jan 2024 

    Skills

    • Critical Thinking
    • Time Management
    • excellent use of computer and microsoft office programs
    • excellent communication
    • Leadership and Teamwork
    • High Adaptability

    Languages

    • Arabic

      Fluent
    • English

      Fluent
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