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MOHAMED Malik
technical support representative at intelcia
Cairo, EgyptWork Experience
Customer Support Representative
transcom company
Sep 2023 - Jun 2024 -9 months
Egypt
- Job Details:Handled customer inquiries for USA-based clients, assisting with order tracking, refunds, and issue resolution. Provided timely updates on order statuses and coordinated with logistics teams.
technical support representative
intelcia
Egypt
- Job Details:Provide technical support to USA-based customers for internet and TV services. Ensure excellent customer service by diagnosing and resolving technical problems efficiently while maintaining customer satisfaction.
Education
Bachelor's Degree in energy engineering
Helwan UniversityJan 2024
Skills
Languages
Arabic
FluentEnglish
Fluent