MOHAMED ELERAQY

Data Management SpecialistPart Time

• Job Details:Complete subscription forms, prepare change of address records. Refer unresolved customer grievances to designated departments for further investigation. Analyses Customer/Agent behavior, applying plans to improve team goals. Coaching team members how to expect and control the customer behavior in the first moment of each call Ensuring agents understand and comply with all call center objectives, performance standards, and policies. Preparing reports and analyzing data to assist management as they determine each month goals. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments. Resolve customers' service or billing complaints by performing activities such as, refunding money, or adjusting bills. Established good customer relations in our community ensuring complete.