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MOHAMED NASRALLA DAWOD

Manager - Credit & Collection at Excel Travel

Nasr City, Cairo, Egypt

Work Experience

  • Manager - Credit & CollectionFull Time

    Excel Travel

    Aug 2023 - Present -1 yr, 11 months

    Egypt , Cairo

    • Job Details:• Receivables Management: Oversaw the receivables performance, implementing strategies to improve cash flow and reducing credit risk across the organization. • Recovery Optimization: Developed and executed a comprehensive provision booking system to enhance recovery rates and minimize bad debt. • Incentive Program Development: Launched an incentive program aimed at improving collections efficiency and reducing aged invoices and unmatched balances. • Digital Transformation: Led the transition to a digital invoicing platform, streamlining operations and enhancing traceability. • Contract Compliance: Established and standardized contract templates to ensure alignment with organizational policies, resulting in improved invoicing accuracy. • Team Restructuring: Reorganized credit and collections teams into specialized units to enhance efficiency and processing capacity for global accounts. • Workforce Development: Initiated a career development program that included targeted training initiatives to improve team productivity and reduce workflow errors. • Stakeholder Collaboration: Collaborated with cross-functional teams to align credit policies with business objectives, ensuring a cohesive approach to credit risk management.
  • Manager - Finance & AdministrationFull Time

    Art Geeks Investments Company

    Feb 2023 - Jun 2023 -4 months

    Egypt , Cairo

    • Job Details:• Managing the financial resources of the organization, including budgeting, forecasting, financial reporting, and cash flow management, ensuring that the organization's financial records are accurate and complete, and that financial policies and procedures are followed. • Managing the administrative functions of the organization, including human resources, office management, and facilities management, ensuring that the organization's compliance policies and procedures are up-to-date and effective. • Ensuring that the organization complies with all relevant laws and regulations. • Managing a team of finance and administrative professionals, hiring and training staff, setting performance goals, and providing feedback and support to ensure that the team performs at a high level.
  • Co-Founder / ManagerFull Time

    Nofal Catering Services

    Nov 2019 - Nov 2022 -3 yrs

    Egypt , Gharbia

    • Job Details:• Overseeing the accounting team and ensuring that they complete their tasks accurately and efficiently. • Managing the day-to-day accounting operations of the organization, including accounts payable, accounts receivable, and general ledger. • Ensuring that the organization's accounting practices comply with relevant accounting standards. • Preparing financial reports, including balance sheets, income statements, and cash flow statements. • Assist with managing external audits and ensuring that the organization meets all audit requirements. • Providing training and guidance to the staff to ensure that they have the necessary skills and knowledge to perform their roles effectively. • Develop and implement effective credit control policies and procedures. • Managing vendor relationships, negotiating contracts, and ensuring cost-effective procurement. • Providing strategic guidance on financial decision-making to support business growth. • Coordinating administrative functions, including HR, payroll, and office management
  • Assistant Manager – Collection, Legal & Agencies ManagementFull Time

    Finance House pjsc, UAE

    Jul 2009 - Oct 2019 -10 yrs, 3 months

    United Arab Emirates , Abu Dhabi

    • Job Details:• Oversee the entire debt collection process, which includes creating and implementing effective collection strategies, organizing and monitoring collections activities, and ensuring compliance with legal and regulatory requirements. • Maximize collections by developing and implementing strategies to recover outstanding debts efficiently and effectively. This involves setting goals for the team, creating action plans, and monitoring progress towards targets. • Continuous evaluation and improvement of collection strategies by analyzing collection data and trends, identify areas for improvement, and develop new strategies to optimize collection efforts and increase recovery rates. • Providing guidance and support to the collection team, conducting regular performance evaluations, and identifying training needs to enhance skills and expertise in debt recovery. • Ensuring compliance with relevant laws and regulations is essential in debt collection activities. • Stay up to date with legal requirements and industry best practices, implement proper documentation processes, and monitor collectors' adherence to compliance standards. • Maintaining positive relationships with clients and customers by establishing open lines of communication, addressing queries or concerns, and resolving disputes in a professional and respectful manner. • Generating reports and analyzing collection data to measure the effectiveness of collection efforts, identify trends, and make data-driven decisions. This includes preparing reports for management, providing insights into planning, and suggesting strategies for improvement. • Deal with complex or high-value accounts that require specialized attention. • Handle escalated customer complaints, negotiate settlements, and make decisions on potential legal actions or alternative recovery methods. • Focus on cost management by monitoring and optimizing the budget assigned to the collections department. This involves analyzing expenses, identifying areas for cost reduction or efficiency improvement, and making recommendations to control costs in the collection process. • Fostering positive relationships with departments like accounting, legal, and customer service. Additionally, liaise with external parties such as attorneys or collection agencies when necessary.
  • Education

    • College Diploma in International Business Administration

      Al Ghurair University

      Jan 2013 - Jan 2013 - 0 Month

    • Bachelor's Degree in Business Administration

      High Institute of business administration

      Jan 2003 

    Skills

    • Debt Management
    • Treasury
    • Litigation
    • Customer Service
    • Communication skills
    • Negotiation
    • Team management
    • Leadership
    • Analytics
    • Credit Control
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    Languages

    • Arabic

      Fluent
    • English

      Fluent

    Training & Certifications

    • Certified in Business Ethics

      Study Section·2022
    • Certified in Business Process Outsourcing

      Study Section·2022
    • Certified in Customer Relationship Management

      Study Section·2022
    • Certified in E-Marketing

      Study Section·2022
    • Certified in Entrepreneurship

      StudySection·2022
    • Certified in Project Management

      StudySection·2022
    • Fundamental of Digital Marketing

      Google·2022
    • Credit Management

      Emirates Institute for Banking and Financial Studies·2018
    • Financial Statement Analyses - Basic

      Emirates Institute for Banking and Financial Studies·2017
    • Signature Forgery & Documents Screening

      Emirates Institute for Banking and Financial Studies·2016
    • Coaching & feedback

      Human Development Solutions·2016
    • Effective Communication & Conflict Strategies.

      Human Development Solutions·2016
    • Strategic Thinking & Planning

      Spearhead Training·2015
    • Motivation & Delegation.

      Select Training & management Consultancy·2014
    • Banking practice and Laws in the UAE

      Emirates Institute for Banking and Financial Studies·2014
    • Report writing skills

      Emirates Institute for Banking and Financial Studies·2012
    • Time Management.

      Finance House TC·2010
    • Creative Problem Solving & Decision Making

      Spearhead Training·2010
    • Professional Business writing skills.

      Abu Dhabi Islamic Bank TC·2008
    • Collection skills & Negotiation techniques

      ABAMI consultancy and Training·2005
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