
MOHAMED Attalla khiami
customer service agent at Ethiopian airlines
Faisal, Giza, EgyptWork Experience
customer service agentFull Time
Ethiopian airlines
Aug 2018 - Present -6 yrs, 11 months
Egypt , Cairo
- Job Details:Job Description An airline customer service agent works in an airport or a call center, providing information and assistance to the flying public. In a call center, an airline customer service agent helps customers with flight reservations, itinerary changes, baggage concerns and questions about customer loyalty programs. Face-to-face interaction occurs at airports. At a front counter, an airline customer service agent assists passengers with check-in, issues tickets, provides flight information, checks baggage and solves ticket-related travel problems. At the gate, airline customer service agents check boarding passes, upgrade seats and reissue tickets when a flight is overbooked. A workday may be routine or very stressful. For example, a weather or safety issue may cause the cancellation of several flights. Harried passengers trying to make a connecting flight or get to a destination may take their frustration out on the first employee they see. That employee is usually an airline customer service agent. Uncontrollable circumstances may leave a service agent without a remedy to a problem. Remaining calm under pressure and maintaining a smile is a critical duty of this job.
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Education
College Diploma in TOURISM
STLCCJan 2010 - Jan 2011 - 1 Year
College Diploma in travel industry
Helwan UniversityJan 2006 - Jan 2007 - 1 Year
BACHELOR'S DEGREE AT EGYPTOLOGY in EGYPTOLOGY
South Valley University (SVU)Jan 2000 - Jan 2004 - 4 yr
High School - Thanaweya Amma
farshoutJan 1999
Achievements
I EARNED A SCHOLARSHIP TO STUDY TOURISM IN USA i earned a certificate honor by USA secretary of states
Skills
Languages
English
Fluent
Training & Certifications
Amadeus certificate
Amadeus Academy ·2017Galileo certificate
Galileo Academy ·2017sabre certificate
AA institution ·2011CERTIFICATE AT TOURISM
STLCC·2011English complete course
AMDEAT TARING center·2009BBCS
BERLIZE·2007