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MOHAMED Attalla khiami

customer service agent at Ethiopian airlines

Faisal, Giza, Egypt

Work Experience

  • customer service agentFull Time

    Ethiopian airlines

    Aug 2018 - Present -6 yrs, 11 months

    Egypt , Cairo

    • Job Details:Job Description An airline customer service agent works in an airport or a call center, providing information and assistance to the flying public. In a call center, an airline customer service agent helps customers with flight reservations, itinerary changes, baggage concerns and questions about customer loyalty programs. Face-to-face interaction occurs at airports. At a front counter, an airline customer service agent assists passengers with check-in, issues tickets, provides flight information, checks baggage and solves ticket-related travel problems. At the gate, airline customer service agents check boarding passes, upgrade seats and reissue tickets when a flight is overbooked. A workday may be routine or very stressful. For example, a weather or safety issue may cause the cancellation of several flights. Harried passengers trying to make a connecting flight or get to a destination may take their frustration out on the first employee they see. That employee is usually an airline customer service agent. Uncontrollable circumstances may leave a service agent without a remedy to a problem. Remaining calm under pressure and maintaining a smile is a critical duty of this job.
  • tailor made holiday specialistFull Time

    Elhoor travel agency

    Nov 2015 - Aug 2018 -2 yrs, 9 months

    Egypt

    • Job Details:tailor made holiday specialist
  • tailor made holiday specialist Full Time

    almosafer

    Jan 2015 - Jan 2016 -1 yr

    Egypt , Cairo

    • Job Details:tailor made holiday specialist preparing packages issuing tickets selling packages following with clients cars renting
  • travel agentFull Time

    flyin

    Jan 2014 - Feb 2015 -1 yr, 1 month

    Egypt , Cairo

    • Job Details:preparing travel package issuing tickets selling packages following up with clients car renting
  • Education

    • College Diploma in TOURISM

      STLCC

      Jan 2010 - Jan 2011 - 1 Year

    • College Diploma in travel industry

      Helwan University

      Jan 2006 - Jan 2007 - 1 Year

    • BACHELOR'S DEGREE AT EGYPTOLOGY in EGYPTOLOGY

      South Valley University (SVU)

      Jan 2000 - Jan 2004 - 4 yr

    • High School - Thanaweya Amma

      farshout

      Jan 1999 

    Achievements

    I EARNED A SCHOLARSHIP TO STUDY TOURISM IN USA i earned a certificate honor by USA secretary of states

    Skills

    • TOUR GUIDE
    • INTERNET SURFS
    • TOURISM FIED
    • Microsoft Powerpoint
    • Travel consultant
    • Sabre
    • Amadeus
    • Galileo reservation system

    Languages

    • English

      Fluent

    Training & Certifications

    • Amadeus certificate

      Amadeus Academy ·2017
    • Galileo certificate

      Galileo Academy ·2017
    • sabre certificate

      AA institution ·2011
    • CERTIFICATE AT TOURISM

      STLCC·2011
    • English complete course

      AMDEAT TARING center·2009
    • BBCS

      BERLIZE·2007
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