MOHAMED Shawky AHMED

Customer Relationship ManagerFull Time

• Job Details:Over 10 years of experience in customer service, tele sales, and business relationship management with a focus on improving performance and developing strategies to achieve growth goals. I excel at building strong relationships with customers and implementing innovative solutions to improve their experience. • Manage customer relationships and ensure their satisfaction by solving problems and fulfilling their needs. • Plan and implement annual strategies to achieve sales targets. • Follow up on performance in cooperation with local distributors to ensure availability and continuity of supply. • Prepare monthly and annual reports to measure performance and contribute to its improvement. • Follow up on the call center, respond to customers, explain products and solve after-sales problems. • Search for new customers and conclude annual contracts to expand the customer base. • Established an online store - in cooperation with the developer Zid - and registered items, information, offers, discount prices and commissions for the electronic marketing team - Linking payment companies - Linking the shipping company - Linking professional emails to the company's employees Zoho website.

Regional Sales ExecutiveFull Time

• Job Details:Providing the necessary support to sales representatives (wholesale - discounts - supermarket - industrial - major customers) to ensure the achievement of team goals. •Monitoring key performance indicators and preparing daily, weekly and monthly reports to follow up on sales performance. • Cooperating with warehouse management to coordinate storage and distribution operations and ensure product availability. • Monitoring daily and weekly sales results, key performance indicators and activities on a regular basis • Planning and monitoring promotional programs and activities, cost and support for major events with customers • Implementing annual contracts with customers and submitting follow-up reports to senior management, and following up on the implementation of its goals with coordination between the accounts and sales management to record the discounts due, whether rents or festivals, etc.

Sales and Marketing SupervisorFull Time

• Job Details:I have worked my way up from customer service employee to sales and marketing supervisor for the company I established 7 branches in Dammam - Abha - Jizan - Qassim - Hail - Taif - Mecca These branches contributed to achieving a sales boom for the company and I got the first place in sales in 2011 and I was granted a trip to France to visit the company's factory in the French city of Cannes Job Tasks : • Participate in the plan to sell items and quantities and request them from the French production management to manufacture and ship them to Saudi Arabia • Develop permanent plans and use all methods to search for potential customers and new representatives to increase the market share of the company's products • Supervise the call center team and explain the products and customer service and solve after-sales problems • Organize monthly offers and discounts with the marketing management and supervise the design of annual catalogs and monthly offers catalogs • Responsible for operations and preparing all sales reports necessary for operations and sales and submitting them to the general management daily • I have Arabized the French product catalog, modified it and issued it according to the products expected to be sold in Saudi Arabia for the years 2018 and 2019 and 2020 Using Photoshop • Monitoring daily and weekly sales results for managers, coordinators, sales representatives and key performance indicators, and I made frequent business visits to Bahrain and Dubai • Distributing inventory to branch warehouses according to expected targets with distributing sales targets to branches, sales managers and supervisors in the regions and following up on their achievement - Setting routes for distribution representatives in the branches - Supervising and fully implementing the company's online store transactions and linking it to shipping companies and managing marketing and sales campaigns and implementing them with advertising celebrities.