Basic Info

Mariam wally

3 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

ADSL coordinators 3rd line technical support at Vodafone Egypt

Experience Details

ADSL coordinators 3rd line technical support

Customer Service/Support

Experienced (Non-Manager)

● Handle all ADSL related trouble shooting for copper & fiber lines
● Handling customer problem from central side and their side ( installing service for new customer or check problem for existing ones)
● Handling technician inquires ( visits and central technician(
● check line parameters from central side
● Handling customers complain
● Handling customers visit for installing service or solving existing customer
● Applying FCR concept for all customer’s inquires.
● Prioritizing and achieving multiple tasks, establishing and meeting deadlines
● Follow up all customers related issues.
Adhere to Customer Operations Department policies and procedures.
● Provide customers with superior recommendations and actions, and be a driver for customer’s satisfaction.


Company Details

Vodafone Egypt (multinational)

Maadi, Cairo, Egypt

More than 1000 employees

Telecommunications

www.vodafone.com.eg

Jan 2016 to present (1 year)
ADSL operation Support at Vodafone

Experience Details

ADSL operation Support

Customer Service/Support

Experienced (Non-Manager)

I was employed as Customer service agent handling customer request for having ADSL ,check availability of ports from central side ,handling ADSL new billing (conversion, upgrade & downgrade) ,assign visits for customer ,handle all SRs related to ADSL Service (New request, rejection Update, Customer Satisfaction, welcome call, schedule, , Self-Installation, Billing )


Company Details

Vodafone (multinational)

Maadi, Cairo, Egypt

More than 1000 employees

Telecommunications

http://www.vodafone.com.eg/vodafoneportalWeb/en/myWorld_mainPage

May 2013 to Dec 2015 (2 years 7 months)
SQL Developer at Private Projects

Experience Details

SQL Developer

IT/Software Development

Entry Level

Responsible for designing, coding, and implementing software solutions using modern techniques and programming language
Help write and optimize in-application SQL statements
Handle common database procedures such as upgrade, backup, recovery, etc
Design Relational Database models and test the developed code with test data to make sure the code is error free
Create database objects such as tables, views, stored procedures, Triggers etc.
Create functions to provide custom functionality as per the requirements.


Company Details

Private Projects

Cairo, Egypt

1-10 employees

Computer Software

N/A

Sep 2012 to Sep 2013 (1 year)

Achievements


At this department I learned how to:
1-Improve communication skill
2-Find gabs and solve it
3-work with different categories as i am worked with my colleagues & technicans
4-Improve my technical backgroup and be one of top performers in my company


1-In university i get excellent grade in graduation project & joined student activity aim to learn student that they can be what they want yo be, Join college activity and learn how to lead 2- work on my skills and get X evaluation in my work for for 2 years which mean that i am from top perfomance in my departement. 3- reporting and analysis all problem and learn how to find gab and solve it 4-leading and organize work for others. 5- how to represent in different way. 6-learn what my work need and use it, 7- communicate with all department in my work which make me find gabs found on my team according to other.

Education

Bachelor's Degree in computer and programming

Education Details

Bachelor's Degree

computer and programming

Faculty of Engineering, helwan university, Egypt

C / Good / 65 - 75%

N/A

N/A

Faculty of Engineering, helwan university
2007 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

as salam college

Egypt

2007

A / Excellent / 85 -100%

N/A

as salam college
2007

Certifications

ICDL
Feb 2012

Certificate details

ICDL

Feb 2012

N/A

N/A

N/A

N/A

PLC
Jan 2011

Certificate details

PLC

Jan 2011

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

Oracle 10g database developer

Apr 2013

Next academy

N/A

Training/Course Details

CCNA

May 2014

Ahmed Nabil

N/A

This profile is fresh!
Last update 16 days ago.

Jobseeker photo

Profile Skills and Keywords

ADSL Coordinators 3rd Line Technical SupportADSL Operation SupportAdaptiveAdobe PhotoshopArabicAutoCADC#CCNACommunication SkillsComputer And ProgrammingComputer SkillsComputer SoftwareCreativeCustomer ServiceData Base DeveloperEnglishFitnessFlexibleHard WorkerICDLITInformation TechnologyInternetJavaJava SEMicrosoft OfficeNetworkOracle 10g Database DeveloperOracle DeveloperOrganizerPLCProblem SolverReading StoriesReportingRunningSQLSQL DeveloperShoppingSoftware DevelopmentSupportTechnical SupportTelecommunicationsTravelingVodafoneVodafone EgyptWalkingWatching MoviesXHTMLXML

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

Oracle developer

Oracle developer

: Expert

: Extreme - I love it!

:

1-3 years

ICDL

ICDL

: Expert

: High

:

3-5 years

Computer Skills

Computer Skills

: Expert

: Extreme - I love it!

:

More than 7 years

Communication Skills

Communication Skills

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Office

Microsoft Office

: Advanced

: High

:

5-7 years

SQL

SQL

: Beginner

: Extreme - I love it!

:

Less than 1 year

CCNA

CCNA

: Beginner

: High

:

Less than 1 year

Java SE

Java SE

: Beginner

: Medium

:

1-3 years

C#

C#

: Beginner

: Medium

:

1-3 years

AutoCAD

AutoCAD

: Beginner

: High

:

1-3 years

Adobe Photoshop

Adobe Photoshop

: Beginner

: Medium

:

Less than 1 year

XHTML

XHTML

: Beginner

: High

:

Less than 1 year

XML

XML

: Beginner

: High

:

Less than 1 year

Fields of Expertise

Customer service

Customer service

: Expert

: Medium

:

1-3 years

Technical support

Technical support

: Expert

: High

:

1-3 years

Reporting

Reporting

: Expert

: High

:

1-3 years

Java

Java

: Beginner

: Extreme - I love it!

:

1-3 years

information Technology

information Technology

: Beginner

: Extreme - I love it!

:

Less than 1 year

data base developer

data base developer

: Beginner

: Extreme - I love it!

:

Less than 1 year

network

network

: Beginner

: Extreme - I love it!

:

Less than 1 year

Key Skills

Hard worker, Creative, Organizer, Problem Solver, Flexible / Adaptive

Online Presence

http://www.linkedin.com/profile/view?id=233423005&trk=hb_tab_pro_tophttps://www.facebook.com/MeRoOoZ.Wally

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