Basic Info

Mahmoud ElMetwally

4 years

Jal., Mexico

Bachelor's Degree

Experienced

Work Experience

Technical Support at Vodafone

Experience Details

Technical Support

Customer Service/Support

Experienced (Non-Manager)

• Supporting and handling troubleshooting for ADSL- Networks problems and its inquiry related to Customers issue internally and regarding to Vodafone equipment and devices.
• Supporting and handling issues related to 3G & 2G services distributing to Customers devices and phones
• Troubleshoot customer’s problems, investigate and resolve complaints ensuring customers’ satisfaction .
• Applying 1st line retentions and reduce churns and 2nd line .
• Handling requests received on Floor Mailbox from all touch points.
• Provide support to different Premium customer care functions whenever needed.
• Adhere to Customer Operations Department policies and procedures .
• Adjusting inaccuracy whenever spotted on customers’ billings and balances.
• Manage accounts’ billings, collections and Bad Debits.
• Maintains a very good and on-going relationship with other departments to get the maximum support .


Company Details

Vodafone (multinational)

Cairo,Egypt, Egypt

More then 1000 employees

Telecommunications

www.vodafone.com.eg

May 2011 to present (5 years 11 months)
Computer Science Teacher at Dream International School (DIS)

Experience Details

Computer Science Teacher

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

Key Responsibility:
•Teaching computer subject in different education stages (Primary – Preparatory – secondary) Students with computer lectures in class in order to preparing tests and passing the final exams.
•Preparing the lessons and labs lectures for the student for making practical lessons and practice in subject.
Key Achievements:
•Successfully teaching the subject up and made high ability to the students for passing the final exams.


Company Details

Dream International School (DIS) (multinational)

Giza, Egypt, Egypt

101-500 employees

Education, Computer Software, Information Technology Services

http://www.dreaminternationalschools.org/index.asp

Dec 2010 to Dec 2011 (1 year)
Technical Support at MISR IRAN Development Bank (MIDB) (

Experience Details

Technical Support

Banking

Experienced (Non-Manager)

•Performed technical support and troubleshooting of internal users’ desktop
environment including Windows XP, Microsoft Office applications, Fujitsu and
other applications defined in the MIDBs SOE.
•Carried out internal staff desktop training to ensure employees are able to
utilise IT in the most effective manner, helping them meet their business objectives.
•Maintained the departments’ system procedures, standards and work
practices


Company Details

MISR IRAN Development Bank (MIDB) ( (multinational)

Giza, Egypt, Egypt

More then 1000 employees

Banking

http://www.midb.com.eg/main/

Jul 2008 to Nov 2009 (1 year 4 months)

Education

BS in Telecommunication and computer science

Education Details

BS

Telecommunication and computer science

Cairo University, Egypt

C / Good / 65 - 75%

Computer Scinece & Information System

N/A

Cairo University
2005 - 2009
High School - Thanaweya Amma

High School Details

Thanaweya Amma

DR Ahmed Bahgat Secondary school

Egypt

2005

B / Very Good / 75 - 85%

N/A

DR Ahmed Bahgat Secondary school
2005

Certifications

Certificate details

English Courses in “British Council“

Jun 2011

GOOD

N/A

N/A

British Counci

• Elementary four levels.
• Pre intermediate four levels.
• Intermediate four levels.
• Conversation level.

Training and Courses

Training/Course Details

MCSE, MCSA, CCNA

Jul 2012

Global Knowledge

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

ArabicBankingCCNAComputer Science TeacherComputer SoftwareCreativeCustomer ServiceDream International School (DIS)EducationEnglishEnglish Courses In British CouncilFlyingFrench CoffeeHard WorkerInformation Technology ServicesMCITPMCSEMCSE, MCSA, CCNAMISR IRAN Development BankMISR IRAN Development Bank (MIDB) (Microsoft OfficeMicrosoft WindowsOrganizerSupportSupportiveSwimmingTE DataTeam PlayerTechnical SupportTelecommunication And Computer ScienceTelecommunicationsVodafone

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Windows

Microsoft Windows

: Advanced

: Extreme - I love it!

:

5-7 years

CCNA

CCNA

: Advanced

: Extreme - I love it!

:

3-5 years

MCSE

MCSE

: Advanced

: High

:

3-5 years

Microsoft Office

Microsoft Office

: Intermediate

: Extreme - I love it!

:

More than 7 years

MCITP

MCITP

: Intermediate

: Extreme - I love it!

:

3-5 years

Fields of Expertise

vodafone

vodafone

: Expert

: Extreme - I love it!

:

3-5 years

TE Data

TE Data

: Expert

: Extreme - I love it!

:

1-3 years

MISR IRAN Development Bank

MISR IRAN Development Bank

: Intermediate

: High

:

1-3 years

Key Skills

Hard worker, Creative, Organizer, Team Player, Supportive

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