Basic Info

Mohamed Mahgoub

6 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

HR Specialist at Xceed Egypt

Experience Details

HR Specialist

Human Resources

Manager

1.Recruitment & Selection:
• Work closely with the HR Manager to develop and analyze the hiring needs of assigned departments & sister companies in order to prepare a recruitment plan reflecting a comprehensive budget and representing the strategic activities of the company/sister companies.
• Analyze and direct in selecting the best means of recruitment to ensure excellent calibers are introduced to the organization.
• Conduct different filtering assessment tools to get the best candidates to interviews including phone interviews, English tests, technical tests….etc
• Prepare Job Offers to the selected candidates & assures that it matches the organisation grading & compensation system.
• Work closely with the marketing department to ensure that the website and advertisings are designed and contains correct information.
• Ensure & coordinate that summer interns’ requests are fulfilled and control their evaluations and feedback to ensure that our database has potential future hires.
• Coordinate the induction program for all new hires in his/her area and ensure that s/he is registered and have attended the orientation session.

2.Performance & Organizational Development:

• Review, maintain and update the job descriptions for positions in the assigned area including the competencies for each position to transfer to a comprehensive Role Profile.
• Consult with managers to improve employee effectiveness by developing career-path, talent review, promotion opportunities and succession planning for key talents and key job positions & coordinate their implementation through the BU/Departments.
• Engage in internal and external salary surveys to review the compensation system of Xceed and work closely with the HR Manager and the compensation team to ensure that the company provides competitive salary and benefits schemes.

3.Talent Management:
• Ensure on an ongoing basis that the quantity and quality of people resource meets business needs.
• Analyze and direct selecting the best means of recruitment to ensure excellent calibers are introduced to the organization.
• Ensure that all departments have effective succession plans and resources to meet future business needs.
• Co-ordinate and where necessary manage all recruitment for all levels of staff, including expatriates.
• Manage and coordinate the company's Performance Management System.
• Plan and coordinate with the training department to implement a personal training/development plans to ensure the training / coaching of all departmental members to meet business/customer needs.


Company Details

Xceed Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Sep 2017 to present (4 months)
Talent Acquisition Specialist at Teleperformance Egypt

Experience Details

Talent Acquisition Specialist

Human Resources

Experienced (Non-Manager)

My Responsibilities Are Doing All Talent Acquisition Tasks Including, Sourcing, Resourcing, Resume Filtration, Setting Assessments Questions, Interviewing Candidates & Analyzing Their Skills, Assisting With Internal Hiring & External As Well, On-Boarding & Allocation, Participating In The Organizational Development Tasks & Process.

Initiated A More Practical & Much More Effective Interviewing Process By Voice Recording Each & Every Interview Separately For Future Training & Development References & Use.


Company Details

Teleperformance Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Jan 2017 to Aug 2017 (7 months)
Recruitment Specialist at Wasla Outsourcing

Experience Details

Recruitment Specialist

Human Resources

Experienced (Non-Manager)

My job duties is to coordinate between the first line candidates and my company and to create a pool of candidate in which i could do filtration on to pick qualified candidates for our job openings and clients requirements, Inducting both phone screening and face to face interviews as well as well final qualifying orientations for candidates set to meet the client for final interviews.


Company Details

Wasla Outsourcing (multinational)

Cairo, Egypt

More than 1000 employees

Human Resources , Outsourcing/Offshoring , Consumer Services

www.Wasla.com

Dec 2015 to Dec 2016 (1 year)
Recruitment Specialist at Social Hire Inc.

Experience Details

Recruitment Specialist

Human Resources

Manager

This is basically a recruitment position but we are working with American & Canadian clients & candidates, recently working and helping well known and famous US companies to find suitable candidates to work for, Job included screening resumes, clients direct interaction & Skype interviews occasionally.


Company Details

Social Hire Inc. (multinational)

Cairo, Egypt

101-500 employees

Human Resources

Socialhireinc.com

Jan 2015 to Oct 2015 (9 months)
Floor Walker / Assistant. at Vodafone International Services UK & Ireland

Experience Details

Floor Walker / Assistant.

Customer Service/Support

Experienced (Non-Manager)

Main Task Was To Help & Assist New Logged In Customer Services Agents With Their System Related Questions & Customer Related Inquires.

Also Worked Side To Side With The Team Leader Handling Pending Escalations & Business Related Issues & Recently Logged In Complaints.


Company Details

Vodafone International Services UK & Ireland (multinational)

Giza, Egypt

More than 1000 employees

Telecommunications

N/A

Aug 2014 to Dec 2014 (4 months)
Customer Services Agent at Vodafone International Services UK & Ireland Account

Experience Details

Customer Services Agent

Customer Service/Support

Experienced (Non-Manager)

Worked Among The Vodafone International Services Team Serving The UK Customers With Their Questions And Queries, Handle Pending Escalations & Pending Customer Complaints.

Worked Closely With The NPS Team ( Customer Experiences Team) To Improve Customer Experience And Satisfaction And Managed To Be Among The Top NPS Scorers & Achievers.


Company Details

Vodafone International Services UK & Ireland Account (multinational)

Giza, Egypt

N/A

Consumer Services , Telecommunications

N/A

May 2013 to Sep 2014 (1 year 4 months)
Marketing Executive at Ezz El Arab Automotive

Experience Details

Marketing Executive

Sales/Retail

Manager

Was responsible for the Multibrand branch based in Nasr City and before leaving the place i was in charge of selling the new brand volvo.


Company Details

Ezz El Arab Automotive

Cairo, Egypt

51-100 employees

Automotive

AlAhmadyMotors.com

Oct 2012 to Apr 2013 (6 months)
Ground Services Officer at Air Memphis Airlines

Experience Details

Ground Services Officer

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Air Memphis Airlines (multinational)

Cairo, Egypt

101-500 employees

Airlines/Aviation

AirMemphis.com.eg

Jan 2011 to May 2012 (1 year 4 months)
Recruiter at Bright Sky Travel

Experience Details

Recruiter

Human Resources

Experienced (Non-Manager)

N/A


Company Details

Bright Sky Travel (multinational)

Red Sea, Egypt

501-1000 employees

Airlines/Aviation, Travel and Tourism, Hospitality/Hotels

N/A

Nov 2011 to Apr 2012 (5 months)
Tour Leader at Bright Sky Travel

Experience Details

Tour Leader

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Bright Sky Travel

Red Sea, Egypt

501-1000 employees

Travel and Tourism, Healthcare and Medical Services

N/A

Mar 2010 to Nov 2011 (1 year 8 months)

Education

Bachelor's Degree in Business Administration

Education Details

Bachelor's Degree

Business Administration , Hotel Management , Business Risk Analysis

Goethe Institution, Germany

A / Excellent / 85 -100%

N/A

N/A

Goethe Institution
2006 - 2010
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El Gouna International School

Egypt

2007

A / Excellent / 85 -100%

N/A

El Gouna International School
2007
Jobseeker photo

Profile Skills and Keywords

Air Memphis AirlinesAirlinesArabicAutomotiveAviationBright Sky TravelBusiness AdministrationBusiness DevelopmentBusiness Risk AnalysisBusiness-orientedCall CentersConsumer ServicesCustomer ServiceCustomer Services AgentCustomer-orientedEnglishFloor Walker / Assistant.GermanGround Services OfficerHR SpecialistHealthcare And Medical ServicesHospitalityHotel ManagementHotelsHuman ResourcesInteractiveLeaderMarketing ExecutiveMicrosoft OfficeOffshoringOutsourcingRecruiterRecruitment SpecialistRetailSalesSales & MarketingSocial Hire Inc.SupportSupportiveTalent Acquisition SpecialistTelecommunicationsTeleperformance EgyptTour LeaderTourismTravel And TourismVodafone International Services UK & IrelandVodafone International Services UK & Ireland AccountWasla OutsourcingXceed Egypt

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

German

German

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

More than 7 years

Fields of Expertise

Call Centers

Call Centers

: Expert

: Extreme - I love it!

:

1-3 years

Hospitality

Hospitality

: Expert

: Extreme - I love it!

:

1-3 years

Tourism

Tourism

: Expert

: High

:

3-5 years

Human Resources

Human Resources

: Expert

: Extreme - I love it!

:

1-3 years

Aviation

Aviation

: Expert

: Extreme - I love it!

:

1-3 years

Sales & Marketing

Sales & Marketing

: Advanced

: Medium

:

Less than 1 year

Key Skills

Leader, Business-oriented, Customer-oriented, Interactive, Supportive

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