Basic Info

Mohamed Aly

6 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Senior IT Executive at Aramex

Experience Details

Senior IT Executive

IT/Software Development

Experienced (Non-Manager)

Central point of contact between the users within the station and IT.
Provide Technical support across a diverse range of technology from end user support to complex server and network problems to ensure maximum possible service availability and performance
Manage Windows server 2008 and 2012 services (DHCP, WDS, File server, Active directory, and Group policy) and SCCM 2012.
User accounts, Shared folders structure security and permission management
Monitor Datacenters health to insure maximum availability and quick response to problems.
Monitor network peripherals health to insure maximum availability and quick response to Problems.
Helpdesk system administration deliver IT support through the local Help Desk, calls, and IM
Configuring and troubleshooting Cisco and HP network devices (routers and switches)
Configuring and troubleshooting AVAYA IP phones, PBX, and contact center software like FreePBX.
Managing and maintaining wireless networks
Installing, monitoring and managing servers
Handling all necessary workstation OS installations and all updates
Managing data backup.
Implementing all new upgrades and updates for the available systems.
Remotely manage and control the IT systems and networks at branches
Maintaining and managing all pocket PC’s and Intermec Scanners technical issues
Perform periodic Capacity planning for existing running Servers, LAN, Communication Links and escalate requirements to IT Manager.
Maintaining AMC (Annual Maintenance Contract) for out of warranty systems.
Perform periodic Capacity planning for existing running servers, LAN, and communication links and escalate requirements to IT Manager and station manager.
Provide users with up to date system and security knowledge awareness sessions.
Manage UPS devices over network.


Company Details

Aramex

Cairo, Egypt

More than 1000 employees

Logistics and Supply Chain

N/A

Jul 2013 to present (4 years 3 months)
ADSL tech engibeer at Te-data

Experience Details

ADSL tech engibeer

Customer Service/Support

Entry Level

Provide support to customers via phone, email and remote control for the range of Services and products company provide.
Diagnose and resolve technical software issues involving internet connectivity, email clients, IPTV, VOIP and more.
Follow up and make scheduled call backs to customers where necessary;
Stay current with system information, changes and updates.


Company Details

Te-data

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Aug 2012 to Jun 2013 (10 months)
Systems engineer at Vertex

Experience Details

Systems engineer

IT/Software Development

Entry Level

Network installation, maintenance, and security.
Integrate projection based system systems with other devices.
Configure Gesturetek Hardware (Multi touch table, Interactive wall, window and storefront).
Research for new technologies.
Contact Clients and suppliers.
Install and manage windows server 2008, MS Dynamic CRM 4.0, BCM 2007, Windows OS.


Company Details

Vertex

Cairo, Egypt

11-50 employees

Broadcasting and Film

N/A

Feb 2009 to Jan 2012 (2 years 11 months)

Education

MIS in Programming

Education Details

MIS

Programming

Modern Academy, Egypt

Not specified

N/A

N/A

Modern Academy
2004 - 2008

Training and Courses

CCNA at ARIS
Oct 2009

Training/Course Details

CCNA

Oct 2009

ARIS

N/A

Training/Course Details

MCITP

Oct 2016

Global knowledge

N/A

Training/Course Details

LPIC 1

Dec 2016

SelfStudy

N/A

This profile is not updated!
Last update more than 3 months ago.

Jobseeker photo

Profile Skills and Keywords

ADSL Tech EngibeerAnalyticalArabicBroadcasting And FilmCCNACustomer ServiceEnglishFreePbxHard WorkerITInnovativeInteractiveLPIC 1Logistics And Supply ChainMCITPPlannerProgrammingSenior IT ExecutiveSoftware DevelopmentSupportSystems EngineerTechnical SupportTelecommunicationsVicidialWindows Server

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Advanced

: Advanced

Tools and Technologies

FreePbx

FreePbx

: Advanced

: Medium

:

1-3 years

Windows server

Windows server

: Advanced

: Extreme - I love it!

:

5-7 years

Vicidial

Vicidial

: Advanced

: High

:

3-5 years

Fields of Expertise

technical support

technical support

: Expert

: Extreme - I love it!

:

More than 7 years

Key Skills

Analytical, Planner, Hard worker, Innovative, Interactive

Online Presence

https://www.linkedin.com/in/mohamed-maher-5a417018

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