Basic Info

Mohamed AbdElhady

4 years

Alexandria, Egypt

Bachelor's Degree

Experienced

Work Experience

Senior Data and Accident Analyst at Sutherland Global Services

Experience Details

Senior Data and Accident Analyst

Project/Program Management

Experienced (Non-Manager)

Working at Sutherland Global Services "www.sutherlandglobal.comr"in an Outsourcing Multinational Business Environment for "Schlumberger" account "www.slb.com"

Responsibilities:

Accident Analysis:
•Preparing and creating the “Accident Fact Report” when accident occurred with investigation and analysis of devices data, send it to SLB Management to help in insurance and other managerial purposes.
•Communicate with Schlumberger Management using calls, E-mails and chat.

Driver Point System:
•Preparing and analyze daily, weekly and monthly reports according to driving performance (activities, violations and rewards) in addition to send daily notifications to the drivers and managers.

Supported Countries:
all countries supported by “Schlumberger” 85 countries.

Using Tools:
Microsoft Software: (Windows7, Microsoft Office 2013, Microsoft SQL Server 2008) Schlumberger Apps :( SLB Gateway, E-Journey, Quest, QHSE Reporter, Happy Fox”E-Mail tool”)
GPS Programs: (Mix Telematics, Gain, Inthinc, Navigator).

Achievements:
-Record the best FCR “First Contact Resolution” rate in the account many times.
-Result of the latest internal survey they named me as the most social understanding and professional Data Analyst with an excellent problem solving ability.


Company Details

Sutherland Global Services (multinational)

Alexandria, Egypt

More than 1000 employees

Outsourcing/Offshoring

www.sutherlandglobal.com

Mar 2015 to Feb 2016 (11 months)
Senior Customer Service Advisor at Sutherland Global Services

Experience Details

Senior Customer Service Advisor

Customer Service/Support

Experienced (Non-Manager)

Working at Sutherland Global Services "www.sutherlandglobal.comr"in an Outsourcing Multinational Business Environment for "Schlumberger" account "www.slb.com

Responsibilities:
•Create and monitor with following up on trips tickets for Schlumberger Drivers daily and multi days
Trips In an effective team work process by using inbound or outbound calls, E-mails and chat.
•Responsible for the safety of the drivers and the Efficiency, Effectiveness of the Journeys dashboard providing the help to the drivers when needed by using a variety of contacts, tools and techniques.

Supported Countries:
Algeria, Libya, Egypt, Iraq, Romania, Kenya, Ghana, Uganda, Tanzania, South
Sudan and South Africa.

Using Tools:
Windows7, Microsoft Office 2007, Microsoft Lync, Open Office, SLB Gateway, E-Journey, Fleet Manager (FM-Web, FM-Pro), Happy Fox, Web Mail, SAMODIA (SAM Web), EzCRM, AVAYA.

Achievements:
-The Most Successful Delegate for the team by organizing the tasks and motivate others providing Dashboard with 100% Accuracy and Efficiency in the highest workload periods.


Company Details

Sutherland Global Services (multinational)

Alexandria, Egypt

More than 1000 employees

Outsourcing/Offshoring

www.sutherlandglobal.com

Oct 2013 to Mar 2015 (1 year 5 months)
Marketing Officer at HYNO

Experience Details

Marketing Officer

Marketing/PR/Advertising

Experienced (Non-Manager)

Responsibilities:
-Preparing, planning and project managing the publication of all publicity material to maximize brand promotion.
-Creating marketing campaigns and working with the company's external PR agency to see them executed.
-Creating and developing new innovative ways to communicate the company message to their existing customers.
-Contributing to the annual sales and marketing plan.
-Planning and project managing marketing events and evaluating their success.
-Evaluating the effectiveness of all marketing activity.
-Developing and implementing an internal marketing program.
-Plan, develop and deliver campaigns as agreed within timescales.


Company Details

HYNO

Alexandria, Egypt

11-50 employees

Information Technology Services

www.hynoworld.com

Aug 2013 to Oct 2013 (2 months)
Marketing Specialist at 3maer Egypt

Experience Details

Marketing Specialist

Marketing/PR/Advertising

Entry Level

Responsibilities:
-Sell property for clients. Perform duties, such as study property listings, interview prospective clients, accompany clients to property site, discuss conditions of sale, and draw up real estate contracts. Includes agents who represent buyer.
-Work as a “Direct Marketer” in the property site in addition to, two shifts work as a Customer Service Representative Through phone or Face to Face.
-Contribute in Develops and executes marketing plans for the company.


Company Details

3maer Egypt

Alexandria, Egypt

11-50 employees

Real Estate/Property Management

www.3maer.com

Nov 2011 to May 2013 (1 year 6 months)

Education

B.Commerce in Accounting

Education Details

B.Commerce

Accounting, Business Administration , Economy

Alexandria University, Egypt

Not specified

N/A

N/A

Alexandria University
2007 - 2012
Technical Diploma in Computers in Management

Education Details

Technical Diploma

Computers in Management , Business Administration , Accounting

Technical Commercial Institute, Egypt

C / Good / 65 - 75%

N/A

N/A

Technical Commercial Institute
2002 - 2004

Training and Courses

Training/Course Details

International Marketing

Sep 2011

World Trade Organization institute, Cairo

Certified successfully complete all required training course and graduation project to become international marketing consultant. graduation project: Strategic Marketing Plane for Forth Communication Company to be entering the Egyptian market Grade: Excellent "the 2nd best plan"

Training/Course Details

Soft Skills

Jul 2013

CTC Academy

(Time Management - Motivation Skills - Communication Skills)

Training/Course Details

English Conversation

Jul 2013

CTC Academy

English Conversation Track 3

Training/Course Details

English Conversation

Jul 2014

TEFL International, Alexandria

level 13 with a grade of 97.5%

Training/Course Details

Back Office Training

Mar 2015

Sutherland Global Services

N/A

Training/Course Details

Programming with C#.net (2124)

Jul 2007

New Horizons, Alexandria, Egypt

N/A

Training/Course Details

Core WEb Application Technologies with MS Visual Studio 2005 (2543)

Aug 2007

New Horizons, Alexandria, Egypt

N/A

Training/Course Details

Advanced Web Application Technologies With MS Visual Studio 2005 (2544)

Sep 2007

New Horizons, Alexandria, Egypt

N/A

Training/Course Details

Core Data Access With Microsoft Visual Studio 2005 (2541)

Oct 2007

New Horizons, Alexandria, Egypt

N/A

Training/Course Details

Introduction to Programming Microsoft.Net applications with MS Visual Studio 2005 (4994)

Apr 2008

New Horizons, Alexandria, Egypt

N/A

Training/Course Details

Implementing a Microsoft SQL Server 2005 Database (2779)

Oct 2008

New Horizons, Alexandria, Egypt

N/A

Training/Course Details

Maintaining a Microsoft SQL Server 2005 Database (2780)

Aug 2009

New Horizons, Alexandria, Egypt

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AccountingAdvanced Web Application Technologies With MS Visual Studio 2005 (2544)AnalysisAnalyticalArabicBack OfficeBack Office TrainingBusiness AdministrationC#Computers In ManagementCore Data Access With Microsoft Visual Studio 2005 (2541)Core WEb Application Technologies With MS Visual Studio 2005 (2543)Customer ServiceEconomyEnglishEnglish ConversationFrenchGPSImplementing A Microsoft SQL Server 2005 Database (2779)Information Technology ServicesInnovativeInternational MarketingInternetIntroduction To Programming Microsoft.Net Applications With MS Visual Studio 2005 (4994)LeaderMaintaining A Microsoft SQL Server 2005 Database (2780)MarketingMarketing OfficerMarketing SpecialistMicrosoft ExcelMicrosoft OfficeMicrosoft SQL ServerMicrosoft Visual StudioMicrosoft WindowsOffshoringOutsourcingProgram ManagementProgramming With C#.net (2124)ProjectProperty ManagementReal EstateSenior Customer Service AdvisorSenior Data And Accident AnalystSoft SkillsSupportSupportiveSutherland Global ServicesTeam Player

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Excel

Microsoft Excel

: Expert

: Extreme - I love it!

:

3-5 years

Internet

Internet

: Expert

: Extreme - I love it!

:

3-5 years

GPS

GPS

: Advanced

: Extreme - I love it!

:

1-3 years

Microsoft Windows

Microsoft Windows

: Advanced

: Extreme - I love it!

:

3-5 years

Microsoft SQL Server

Microsoft SQL Server

: Intermediate

: Extreme - I love it!

:

3-5 years

C#

C#

: Beginner

: Medium

:

1-3 years

Microsoft Visual Studio

Microsoft Visual Studio

: Beginner

: High

:

1-3 years

Fields of Expertise

Analysis

Analysis

: Expert

: Extreme - I love it!

:

1-3 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

1-3 years

Marketing

Marketing

: Expert

: Extreme - I love it!

:

1-3 years

Back Office

Back Office

: Expert

: Extreme - I love it!

:

1-3 years

Key Skills

Analytical, Leader, Innovative, Team Player, Supportive

Online Presence

www.linkedin.com/in/abdelhady1

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