Basic Info

Mohamed Ahmed

7 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

System Support Specialist at BituNil

Experience Details

System Support Specialist

Administration, IT/Software Development

Experienced (Non-Manager)

- Responsible for the configuration, and reliable operation of computer systems especially multi-

user computers, such as servers.

- Install, test and configure new workstations, peripheral equipment and software.

- Assign users and computers to proper groups in Active Directory and security levels.

- Track Systems and Server Performance.

- Dealing with LAN/WAN security levels by Kaspersky servers.

- Perform Scheduled backup for users and servers.

- Troubleshoot technical issues concerning firewalls, mail servers, proxy servers and domain controllers.

- Monitor and respond quickly and effectively to requests received through the IT helpdesk.


Company Details

BituNil

Cairo, Egypt

51-100 employees

Chemicals, Manufacturing, Plastics

http://www.bitunil.com/home.aspx

Jan 2016 to present (11 months)
System Support Engineer at Global Knowledge

Experience Details

System Support Engineer

Administration

Experienced (Non-Manager)

• Installing, maintaining, troubleshooting and updating all hardware materials and related operating systems/applications; providing technical solutions to all users and administer Active Directory.
• Inspects and installs IT related hardware equipment and networking components.
• Ensure that work processes are implemented as designed and comply with established policies.
• Oversees the work of the infrastructure support team when it comes to responding to users’ inquiries and provides optimized solutions to both the system and the software operations.
• Provides updates, status, and completion information to manager, problem request tracking system, and users.
• Responsible and administer Cisco IPT and Call manager express.
• Responsible for the connectivity and the Network infrastructure (Router, Switch, Bluecoat-LAN-WAN).
• Responsible for Infrastructure and servers (file Server, Active Directory, Exchange and its objects).
• Dealing with AD Users accounts and computer accounts, Security Groups, mailboxes, & GPO’s.
• Manage communications with EMEA IT members
• Familiar with Microsoft OS ( windows XP, 7, Windows 8- server 2003, 2008- server 2012 R2)


Company Details

Global Knowledge (multinational)

Cairo, Egypt

More than 1000 employees

Information Technology Services

http://www.globalknowledge.com/

Dec 2009 to Mar 2015 (5 years 3 months)
Helpdesk at Synergy Professional Services.

Experience Details

Helpdesk

IT/Software Development

Entry Level

•Prepare training courses labs including physical connectivity working, with patch panels and switches, installing OS,applications.
•Cisco & Microsoft Labs preparation, trouble shooting and configuration cleanup.
•Installing, maintaining, troubleshooting and updating all hardware materials and related operating systems/applications; providing technical solutions to all users and administer Active Directory
•Inspects and installs IT related hardware equipment and networking components.
•Oversees the work of the infrastructure support team when it comes to responding to users’ inquiries and provides optimized solutions to both the system and the software operations


Company Details

Synergy Professional Services.

Cairo, Egypt

101-500 employees

Information Technology Services

N/A

Aug 2006 to Dec 2009 (3 years 4 months)

Achievements


Projects • Execute Windows 7 migration for GK corporate users from XP via SCCM and Active directory. • Configuring Cisco IP telephones with its SIPs on Cisco CME. • Implementation and configuring Security LAN CAMs. • Implementing EMC Source One solution for data protection. • Configuring Adobe connect virtual Labs.

Education

BSc in Business Administration

Education Details

BSc

Business Administration

Ain Shams University, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Ain Shams University
2004 - 2009
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Al Kobba Secondary school

Egypt

2004

B / Very Good / 75 - 85%

N/A

Al Kobba Secondary school
2004

Certifications

MCSE
Jun 2009

Certificate details

MCSE

Jun 2009

N/A

N/A

N/A

N/A

CCNA
Nov 2011

Certificate details

CCNA

Nov 2011

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

MCSE

Mar 2008

Global Knowledge

N/A

Training/Course Details

ITIL

Jun 2010

Global Knowledge

N/A

Training/Course Details

CCNA

Jan 2009

Global Knowledge

N/A

Training/Course Details

CCNP

Mar 2011

Global Knowledge

N/A

Training/Course Details

VMware

May 2012

Global Knowledge

N/A

Training/Course Details

CIPT1 & 2

Nov 2012

Global Knowledge

N/A

Training/Course Details

CVoice

Jun 2011

Global Knowledge

N/A

Training/Course Details

• Time Management and email etiquette business writing

Aug 2012

Global Knowledge

N/A

Training/Course Details

• Citrix presentation server 4.5

Mar 2010

Global Knowledge

N/A

This profile is fresh!
Last update 18 days ago.

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Profile Skills and Keywords

Active DirectoryAdministrationAnalyticalArabicBusiness AdministrationCCNACCNPCIPT1 & 2CVoiceChemicalsCiscoComputerCreativeEnglishExecutorGlobal KnowledgeHard WorkerHelpdeskITITILInformation Technology ServicesInternetLAN- WANMCSEManufacturingMicrosoftMicrosoft OfficePlasticsProblem SolverSoftware DevelopmentSystem Support EngineerSystem Support SpecialistVMWare Citrix Presentation Server 4.5 Time Management And Email Etiquette Business Writing

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Advanced

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Computer

Computer

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

5-7 years

Cisco

Cisco

: Advanced

: Extreme - I love it!

:

3-5 years

VMWare

VMWare

: Intermediate

: Extreme - I love it!

:

1-3 years

Fields of Expertise

LAN- WAN

LAN- WAN

: Advanced

: High

:

3-5 years

Active Directory

Active Directory

: Advanced

: High

:

5-7 years

Microsoft

Microsoft

: Advanced

: Extreme - I love it!

:

More than 7 years

Cisco

Cisco

: Advanced

: Extreme - I love it!

:

5-7 years

VMware

VMware

: Advanced

: Extreme - I love it!

:

3-5 years

Key Skills

Analytical, Executor, Hard worker, Creative, Problem Solver

Online Presence

https://eg.linkedin.com/in/mohamed-ahmed-4b813437

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