MICHAEL Makram MAKRAM

Global Training Project ManagerFull Time

• Job Details:Training & Development Processes: - Launched training performance evaluation calibration process aimed at ensuring trainers evaluation is consistent across TP. - Directed the creation of dashboards reporting on various global training activities ranging from onboarding surveys results to training satisfaction evaluation. - Devised several skill assessment evaluations for various company wide positions. - Redevised the standard training evaluation survey. - Spearheading the roll-out of an AI enabled LMS platform. Onboarding and Employee Engagements: - Led the launch of the global employee engagement surveys including onboarding surveys. - Revamped the new-hire onboarding process, setting unified activities across all TP subsidiaries globally. - Created the employees surveys process to govern information gathering, reporting accessibility and reduce conflict between locally led and globally led surveys all in accordance with data privacy standards. Performance Management - Facilitating the standardized global performance management process implementation, reporting, and enhancements.

Training Assistant ManagerFull Time

• Job Details:- Support Training Manager in managing team (Training Leads-Trainers), and department performance. - Monitor work content, targets and standards of team members taking action to address where and when required. - Responsible for creating the training plan monthly, quarterly and annually based on hiring plan and ensures resources availability, communicates Training plans with client & operations. - Ensures ongoing development of Training agenda and activities in order to meet results, review and approve developed training content. - Monitors and audit implementation of all Training & Development processes, and the Tracking of Training effectiveness and sets plans for continuous improvement. - Design & present Quarterly/ Monthly Training reviews, showing the success and challenges of the training team. - Using Six Sigma & DMAIC methodology and analytics, work on accomplishing measurable business process improvements. - Responsible for team development, sets monthly development plan for Trainers and Training Leads for Skills improvement. - Identifies learning solutions to improve performance or solve the performance problem. Defines the learning objectives, audience needs and the general approach required.

Senior Training Team LeadFull Time

• Job Details:Overseeing the training activities of 2 training teams serving 2 major accounts in the wireless service industry in the Canadian and UAE Markets. Maintaining clients communications with all training related tasks. Develop trainers skills and abilities to drive better training results. Observe trainers activities and provide feedback. Track performance metrics and training initiatives results. Handle complains and issues as it arises and minimize future issues.