MT
MI TORRES
PC Hardware Technical Support
Dakahlia, EgyptWork Experience
Gamers Station
Nov 2022 - Nov 2023 -1 yr
Egypt
- Job Details:Provided accurate information regarding products, services, and promotions to meet customer needs.
Customer Support Representative
Etisalat e& Egypt
Feb 2020 - Feb 2022 -2 yrs
Egypt
- Job Details:Achieved customer satisfaction targets by offering personalized and efficient solutions. Handled customer inquiries, complaints, and service requests professionally, ensuring high levels of satisfaction.
Education
Bachelor's Degree in Computer Science and Information Technology
Misr Higher InstituteJan 2019 - Jan 2023 - 4 yr
Skills
- Time Management
- Leadership
- Adaptability
- CCNA / Routing, Switching, and Security
- MCSA / Windows Server Environment
- Practical Training on Using Cisco Devices and Hardware
- Troubleshooting and problem-solving
- Computer Skills (Word, Powerpoint)
- excellent communication
- customer service skills
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Languages
Arabic
FluentEnglish
Advanced