Basic Info

Mohamed Helmy

4 years

Alexandria, Egypt

Bachelor's Degree

Experienced

Work Experience

Business Development Manager at Creative Art LTD

Experience Details

Business Development Manager

Sales/Retail, Quality, Marketing/PR/Advertising

Experienced (Non-Manager)

•Identifies trendsetter ideas by researching industry and related events, publications, and announcements; tracking individual contributors and their accomplishments.

•Locates or proposes potential business deals by contacting potential partners; discovering and exploring opportunities.

•Screens potential business deals by analyzing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal priorities; recommending equity investments.

•Develops negotiating strategies and positions by studying integration of new venture with company strategies and operations; examining risks and potentials; estimating partners' needs and goals.

•Closes new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.

•Protects organization's value by keeping information confidential.

•Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

•Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

•Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options.

•Sells products by establishing contact and developing relationships with prospects; recommending solutions.

•Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.

•Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.

•Prepares reports by collecting, analyzing, and summarizing information.

•Maintains quality service by establishing and enforcing organization standards.

•Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.

•Contributes to team effort by accomplishing related results as needed.


Company Details

Creative Art LTD

Alexandria, Egypt

51-100 employees

Arts and Crafts , Furniture , Fine Art

www.creativeart-me.com

Apr 2016 to present (8 months)
Branch Manager-Service Point Advisor at DHL Express

Experience Details

Branch Manager-Service Point Advisor

Customer Service/Support, Logistics/Supply Chain, Sales/Retail

Experienced (Non-Manager)

As a Branch Manager for an International brand, I had to manage different areas of responsibilities

Customer Service Management:

•Responsible of delivering a very pleasant experience to Customers’ hearts & minds
•Provide a world class Customer service quality
•Ensure all Customers receive a service which is Prompt, Friendly, and Courteous
•Receive all Customers entering the Branch & Greet them warmly
•Effectively respond to all Customers’ needs and Inquiries
•Record Customer’s Complaint if any, and coordinate with other departments to solve it

Customers Relations Management:
•Developing “Customer Loyalty Program” strategies to secure future business opportunities
•Handle all VIPs and Public personals, and personally manage and track their requests
•Provide high quality after-sales services and follow ups
•Responsible of New Customers Acquisition
•Provide Customers’ Feedback to others in the organization

Sales Management:
•Responsible of achieving Branch’s Targeted Sales Revenue & Targeted Number of shipments.

During my management I successfully recorded an average achievement rate of 125 % of targeted Sales Revenue, that represented a YOY (Year Over Year) Revenue Growth rate of + 53.8% in one year
And on the page of Targeted number of shipments, I managed to achieve an average rate of 137.5% of targeted numbers of shipments, that represented a YOY (Year Over Year) Growth rate of +57% in the course of one year

Operations & logistics Management:
•Process all Inbound & Outbound Shipments through DHL System
•Apply IATA’s safety measurements to all received shipments
•Identify restricted or Prohibited commodities according to destination’s regulations
•Ensure all security procedures for all shipments are followed up.
•Meet service level and response time objectives

Facility Administration:
•Ensure all team members are well represented and meet service quality levels
•Make continuous work process improvements.
•Ensure Branch’s Money flow and Bank Deposits meet quality objectives
•Record Facility’s needed supplies and submit purchase orders

Titles:
In November 2015, Earned the Title “CERTIFIED INTERNATIONAL SPECIALIST“, at DHL Express
After completing the following Training Courses and Passing each Module’s exam with Excellent Grades:
1-Customer Service Standards
2-Customer Loyalty
3-Brand and Product Delivery
4-Secuirty awareness
5-Real time Shipment Visibility


Company Details

DHL Express (multinational)

Alexandria, Egypt

More than 1000 employees

Logistics and Supply Chain , Airlines/Aviation, Import and Export

www.dhl.com

Apr 2015 to Apr 2016 (1 year)
Customer Service Coordinator at EL Baz Auto Parts LTD

Experience Details

Customer Service Coordinator

Logistics/Supply Chain, Administration, Customer Service/Support

Experienced (Non-Manager)

Customer Service Responsibilities:
•Provide Optimal Customer service to all clients
•Receive all Clients’ phone calls, Mails, and Emails, and respond imediately to their inquiries
•Redirect Customers to the right department, depending on each case to coordinate the best solutions
•Be Fully Updated with every pending case, to provide clients with real-time status reports
•Record Customers’ feedback

Customer Relations Responsibilities:
During my working time with El-Baz Auto parts, I applied personal bonds with clients to empower our chances getting business and gaining their trust for a long time, by doing the following:

•Sending a “ Thank You for Your Trust“ Emails , and Letters for each Client after every purchase order
•Setting schedules to personally provide a “Happy Birthday “phone call on Clients’ Birthdays

That strategy had a great positive reflection on customers’ satisfaction levels

Internal Coordinating Responsibilities:
•Work with “Sales department” to improve payments options to make it easier to our clients
•Coordinate with “Import department “tracking import process to ensure definite time delivery


Company Details

EL Baz Auto Parts LTD

Alexandria, Egypt

11-50 employees

Automotive, Automotive, Market Research

N/A

Feb 2011 to Sep 2013 (2 years 7 months)

Achievements


Academically, Attained the second place upon the department’s Highest Grades Board ( Department of Geography & GIS class of 2013" ) And about sports, Achieved advanced levels at Kung Fu, most important : 1st place at Alexandria Sanda Kung Fu Championship, 3rd place at the National Sanda Kung Fu Championship(2008 & 2009)

Education

B.A from the Department of Geography & Geographic information system in Geography & Geographic information system

Education Details

B.A from the Department of Geography & Geographic information system

Geography & Geographic information system

Faculty of Arts, Alexandria University, Egypt

C / Good / 65 - 75%

58 sub. Such as: Physical Geo. Climatology Gemorphology Oceanography Geo. of Nature Disasters Rivers Geo. Human Geo. Transportation planning Industry & mining Geo. Advanced GIS Remote sensing Basics

Attained the second place upon the department’s total high score board .

Faculty of Arts, Alexandria University
2009 - 2013
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El Abbasya high school

Egypt

2008

A / Excellent / 85 -100%

N/A

El Abbasya high school
2008

Certifications

ICDL v5
May 2013

Certificate details

ICDL v5

May 2013

95 out of 100

N/A

N/A

ECDL

Passed all 7 modules with Excellent grades
Information technology
Windows
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Access
Internet & outlook

ArcGIS
Oct 2011

Certificate details

ArcGIS

Oct 2011

Excellent

N/A

N/A

Association of surveying & GIS Alumni

Dealing with ArcGIS . Which is the most famous geographic information system

Advanced Level

Certificate details

DHL's Certified International Specialist

Nov 2015

100 out of 100

N/A

N/A

DHL Express

Excellent Grades in Each Module's assessment :
1- Real Time Shipment Visibility
2- Brand & Product Delivery
3- Shipments Security & Integrity
4- Express Customs Clearance
5- Customer Loyalty


Training and Courses

Training/Course Details

Navigation Training Course

Oct 2011

Association of surveying & GIS Alumni

Navigation Training Course by Garmin’s Handheld GPS units . Advanced level

Training/Course Details

Customer service & Advanced communication skills

Jan 2015

Libano - Suisse

N/A

Training/Course Details

Customer Handling Training course

Apr 2015

DHL Express

N/A

Training/Course Details

DHL Dangerous Goods Awareness ( Air , Road and Sea )

Nov 2015

DHL EXPRESS

N/A

Training/Course Details

Supply Chain performance Management

Nov 2015

DHL Supply Chain

N/A

Training/Course Details

•Air Freight Sales & Customer Care

Nov 2015

DHL GLOBAL FORWARDING

N/A

Training/Course Details

•O2C Managing Freight Units & Routing Options

Oct 2015

DHL GLOBAL FORWARDING

N/A

Training/Course Details

•Incoterms 2010 ( Advanced )

Nov 2015

DHL GLOBAL FORWARDING

N/A

This profile is not updated!
Last update more than 3 months ago.

Jobseeker photo

Profile Skills and Keywords

AdministrationAdobe PhotoshopAirlinesArabicArcGISArts And CraftsAutomotiveAviationBranch Manager-Service Point AdvisorBrian Tracy & Napleon HillBusiness DevelopmentBusiness Development ManagerCommunicatorComputer SkillsCustomer Handling Training CourseCustomer ServiceCustomer Service & Advanced Communication SkillsCustomer Service CoordinatorDHL Dangerous Goods Awareness ( Air , Road And Sea )DHL ExpressDHL's Certified International SpecialistDale CarnegieE- MarketingEnglishExecutorFine ArtFurnitureGPSGeography & Geographic Information SystemHandles StressHard WorkerICDL V5Import And ExportInternetLogisticsLogistics And Supply ChainMarket ResearchMarketingMeeting New PeopleMicrosoft OfficeNational GeographicNavigation Training CoursePhysical & Recreational ActivitiesPlanningPrinciples & Personal ValuesProactive PeopleProblem SolverQuality AssuranceQuality ControlReadingResearchResearchingRetailSalesSelf-growthStephen CoveySupply Chain Performance ManagementSupportSustainable DevelopmentTeachingTransportationTravelingWatching Discovery ChannelAir Freight Sales & Customer CareIncoterms 2010 ( Advanced )O2C Managing Freight Units & Routing Options

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

GPS

GPS

: Expert

: Extreme - I love it!

:

1-3 years

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

More than 7 years

Research

Research

: Expert

: Extreme - I love it!

:

More than 7 years

Computer Skills

Computer Skills

: Expert

: Extreme - I love it!

:

More than 7 years

Adobe Photoshop

Adobe Photoshop

: Advanced

: Extreme - I love it!

:

3-5 years

Fields of Expertise

Researching

Researching

: Expert

: Extreme - I love it!

:

More than 7 years

Teaching

Teaching

: Advanced

: Extreme - I love it!

:

1-3 years

Planning

Planning

: Advanced

: Extreme - I love it!

:

3-5 years

Sustainable Development

Sustainable Development

: Advanced

: Extreme - I love it!

:

3-5 years

E- marketing

E- marketing

: Advanced

: Extreme - I love it!

:

3-5 years

sales

sales

: Advanced

: Extreme - I love it!

:

1-3 years

Key Skills

Executor, Communicator, Hard worker, Problem Solver, Handles Stress

Online Presence

https://eg.linkedin.com/in/mhelmy147

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