Basic Info

Mohamed Hafez

3 years

Cairo, Egypt

Diploma

Entry level

Work Experience

Call Center Executive at Misr Italia Group

Experience Details

Call Center Executive

Customer Service/Support

Entry Level

Replying to potential clients with basic information about the company’s current and upcoming projects. In addition, outdoor on loan activities with the operations department, organizing and supervising booths and events.


Company Details

Misr Italia Group

Cairo, Egypt

101-500 employees

Real Estate/Property Management

N/A

May 2015 to Nov 2015 (6 months)
International Account Advisor at Vodafone International Services

Experience Details

International Account Advisor

Customer Service/Support

Entry Level

Handling Vodafone Ireland's home phone and broadband customers' inquiries and complaints via email.


Company Details

Vodafone International Services

Cairo, Egypt

N/A

Telecommunications

N/A

Sep 2013 to May 2014 (8 months)
Technical Support/ Team Leader at Compu ME Egypt

Experience Details

Technical Support/ Team Leader

Installation/Maintenance/Repair

Entry Level

•Responsibility of Software maintenance of 30 machines (gaming section) of the Internet café’ for the 1st two months.
•Responsibility of Software and Hardware maintenance of the 45 machines of the Internet café for the rest of the period.
•In addition, held the responsibilities of the Company’s front office.
•Managing the affairs of the Internet café (the 2 branches) as a department of the company.
•Leading 4 members in one branch, and simultaneously supervising another team of 4 in another branch.
•Handling customer needs and complaints.


Company Details

Compu ME Egypt

Cairo, Egypt

101-500 employees

Information Technology Services, Retail

www.compume.com

May 2008 to Oct 2009 (1 year 5 months)

Education

Technical Diploma in Catering - Marine Hotel Center

Education Details

Technical Diploma

Catering - Marine Hotel Center

Arab Academy for Science, Technology and Maritime Transport, Egypt

A / Excellent / 85 -100%

N/A

N/A

Arab Academy for Science, Technology and Maritime Transport
2009 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Integrated Thebes Language School

Egypt

2006

B / Very Good / 75 - 85%

N/A

Integrated Thebes Language School
2006

Training and Courses

Training/Course Details

Basic Studies for Seamen

Feb 2015

Port Training Institute - AASTMT

N/A

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveArabicBasic Studies For SeamenCall Center ExecutiveCatering - Marine Hotel CenterCatertingCustomer ServiceCustomer-orientedEnglishFlexibleHard WorkerInformation Technology ServicesInstallationInteractiveInternational Account AdvisorMaintenanceMicrosoft OfficeProperty ManagementReal EstateRepairRetailSupportTeam PlayerTechnical SupportTechnical Support/ Team LeaderTelecommunications

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: High

:

1-3 years

Fields of Expertise

Customer Service

Customer Service

: Advanced

: High

:

1-3 years

Caterting

Caterting

: Intermediate

: High

:

1-3 years

Technical Support

Technical Support

: Intermediate

: High

:

1-3 years

Key Skills

Hard worker, Customer-oriented, Flexible / Adaptive, Interactive, Team Player

Online Presence

https://www.facebook.com/MNHafez89https://twitter.com/MHafez_mopoemz.blogspot.com

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