profile-img

Mohamed Farid Hammad

Talented corporate trainer

Cairo, Egypt
  • Travel and Tourism
  • Microsoft office
  • Airlines
  • Learning and development
  • Customer support

Work Experience

  • Sales Support Manager at TravRays Travel Technology

    Nov 2016 to present · 1 Years 8 Months
  • Customer service trainer at Airarabia

    Jan 2013 to Jan 2016 · 3 Years 3 Months
  • Customer care specialist at Airarabia Egypt

    Nov 2011 to Dec 2012 · 1 Years 1
  • Customer service associate at Sutherland global services

    Nov 2010 to Jul 2011 · 9 Months

Education

  • Baccalaureate degree in Commerce

    Alexandria University - Egypt 2004 to 2010 · 6 Years
  • High School - Thanaweya Amma

    zahran language school - Egypt 2004

Skills
Tools and Fields of Expertise

  • Travel and Tourism
  • Microsoft office
  • Airlines
  • Learning and development
  • Customer support
  • Leadership and management
  • LMS
  • TNA
  • OTA
  • API integration

Languages

  • English

    Fluent

Training & Certifications

  • Aviation Security

    Airarabia academy · 2014
  • Airside Safety Training Course

    Airarabia academy · 2014
  • Level II IVQ diploma in training skills 1106 -02

    City and guilds · 2014
  • Microsoft Office Powerpoint 2010 - Level III

    Sitespower training center Dubai · 2013
  • Introductory Award in Training Skills 1106

    City and guilds · 2013
  • Business process outsourcing skills

    Information technology institute · 2010
  • English for Communication Advanced Conversation - Level 12

    Amideast · 2008