MINA KADRY HEFZ ALLAH

Retail AdvisorFull Time

• Job Details:Offering and selling products and services within the branches. Understand customer needs and requirements. Negotiation with the client and closing sales and achieving sales target. Keeping up with product and services information and updates

Customer Service RepresentativeFull Time

• Job Details:customer services at account careem transportation 1.5 year inbounds calls/emails/chats services for (Gulf/North Africa)/ Then customer services at account careem now 6-month inbound calls/emails/chats services for (Gulf) front office/back office Provide customers with all required information related to the company products and services with delighting them with a superior customer service. Providing guidance in areas of professional matters as requested or needed. Applying FCR concept for all customer’s inquires. Prioritizing and achieving multiple tasks, establishing and meeting deadlines. Follow up all customers related issues and provide timely feedback to Vodafone Egypt High Customers. Adhere to Customer Operations Department policies and procedures. Provide customers with superior recommendations and actions, and be a driver for customer’s satisfaction and Loyalty. Perform standardized activities and tasks efficiently and effectively. Pro-actively reinforce Vodafone’s customer care proposition during all contacts. Handle and retain all the customers’ complaints within the SLA

Sales PromoterFull Time

• Job Details:SALES AND PROMOTE MOBILE NOKIA (ANDROID)FOR CUSTOMERS AND SERVICES AFTER-SALES