Basic Info

Mohamed Adel

Less than 1 year

Cairo, Egypt

Bachelor's Degree

Entry level

Work Experience

Technical Support Specialist at Sony Mobile

Experience Details

Technical Support Specialist

Customer Service/Support

Entry Level

- Diagnose and solve different technical issues either over the phone or via email.

- Ensure customer satisfaction, exceed expectations and build long-term loyalty.

- Work as a team on analyzing emails and calls to spot underlying issues.

- Communicate effectively with customers from diverse backgrounds.

- Build rapport, listen, clarify and manage conversational flow.

- Escalate calls to relevant departments when required.

- Logging and keeping records of customers inquires.


Company Details

Sony Mobile (multinational)

Egypt

N/A

Telecommunications, Information Technology Services

N/A

Aug 2015 to Jul 2016 (11 months)

Achievements


Graduation Project: Building a fully functional website based on HTML, CSS, PHP and MySQL, Rich in content and information about “Diagnoses and Treatment of Addiction”. Worked as a team for collecting data and information about different types of addiction, Designing and coding the website, my role was designing the website’s user interface. GRADE: Excellence.

Education

Bachelor's Degree in Management Information Systems

Education Details

Bachelor's Degree

Management Information Systems

Modern Academy for computer science and management technology, Egypt

Not specified

N/A

N/A

Modern Academy for computer science and management technology
2007 - 2012

Certifications

Certificate details

Microsoft Certified Solutions Associate (MCSA) For Windows Server 2012 R2

Jul 2015

N/A

N/A

N/A

70-410
70-411
70-412

Certificate details

Cisco Certified Solutions Associate (CCNA)

Aug 2015

N/A

N/A

N/A

CCNA 200-120

Training and Courses

Training/Course Details

Microsoft Certified Solutions Associate (MCSA) For Windows Server 2012 R2

Jun 2015

N/A

Installing and Configuring Windows Server 2012 R2. Administering Windows Server 2012 R2. Configuring Advanced Windows Server 2012 R2 Services.

Training/Course Details

Microsoft Certified Solutions Expert (MCSE) Server Infrastructure

Jul 2015

N/A

Designing and Implementing a Server Infrastructure. Implementing an Advanced Server Infrastructure.

Training/Course Details

Cisco Certified Network Associate (CCNA)

Jul 2015

N/A

Interconnecting Cisco Networking Devices Part 1 (ICND1) v2. Interconnecting Cisco Networking Devices Part 2 (ICND2) v2.

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Profile Skills and Keywords

AdaptiveAdobe After EffectsAdobe PhotoshopAnalyticalArabicBeachBootstrapCCNACSSCisco Certified Network Associate (CCNA)Cisco Certified Solutions Associate (CCNA)ComputersCreativeCustomer ServiceEnglishFlexibleGitHTMLHanging OutIT/NetworkingInformation Technology ServicesInternetJQueryJavaScriptMCSAMCSEManagement Information SystemsMicrosoft Certified Solutions Associate (MCSA) For Windows Server 2012 R2Microsoft Certified Solutions Expert (MCSE) Server InfrastructureMusicNetworkingRuby On RailsSony MobileSupportSupportiveTeam PlayerTechTechnical Support SpecialistTelecommunicationsWeb Design/ UI DesignWeb Development

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Advanced

: Advanced

Tools and Technologies

MCSA

MCSA

: Advanced

: High

:

Less than 1 year

CCNA

CCNA

: Advanced

: High

:

Less than 1 year

HTML

HTML

: Advanced

: High

:

Less than 1 year

MCSE

MCSE

: Intermediate

: High

:

Less than 1 year

CSS

CSS

: Intermediate

: High

:

Less than 1 year

Adobe Photoshop

Adobe Photoshop

: Intermediate

: High

:

Less than 1 year

Ruby On Rails

Ruby On Rails

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Bootstrap

Bootstrap

: Intermediate

: High

:

Less than 1 year

Adobe After Effects

Adobe After Effects

: Beginner

: High

:

Less than 1 year

JavaScript

JavaScript

: Beginner

: High

:

Less than 1 year

jQuery

jQuery

: Beginner

: Medium

:

Less than 1 year

Git

Git

: Beginner

: Medium

:

Less than 1 year

Fields of Expertise

Web Development

Web Development

: Intermediate

: Extreme - I love it!

:

Less than 1 year

IT/Networking

IT/Networking

: Intermediate

: High

:

Less than 1 year

Web Design/ UI Design

Web Design/ UI Design

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Key Skills

Analytical, Creative, Flexible / Adaptive, Team Player, Supportive

..

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