Basic Info

Muhammed Abd ElRaouf

2 years

Giza Governorate, Egypt

High School

Experienced

Work Experience

Operations Specialist at Uber

Experience Details

Operations Specialist

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Uber (multinational)

Egypt

More than 1000 employees

Information Technology Services

www.uber.com

Nov 2016 to present (1 month)
Community Support Representative at Uber

Experience Details

Community Support Representative

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Uber (multinational)

Egypt

More than 1000 employees

Information Technology Services

www.uber.com

Feb 2016 to Nov 2016 (9 months)
Customer Service Representative at KnockMart

Experience Details

Customer Service Representative

Customer Service/Support

Experienced (Non-Manager)

Prelaunch:

Investigate and breakdown bugs related to the website on back-end while offering the possible solutions.
Front-end content adaption and translation.
Report in detail the results of testing the required to be fully functional website services.
Follow-up on and test the bugs addressed by the development team.

Postlaunch:

Answer customers’ inquiries, handling their complaints, place orders for them if asked to and work as a liaison between the stores and the customers.

Respond to comments and messages sent through the Facebook page, and reaching out to customers with negative reviews to sort out their complaints.


Company Details

KnockMart

Egypt

N/A

Outsourcing/Offshoring , FMCG

knockmart.com

Feb 2015 to Sep 2015 (7 months)
Customer Service Representative at ECCO Outsourcing/Vodafone Account

Experience Details

Customer Service Representative

Customer Service/Support

Entry Level

Customer service agent handling clients issues, answering their inquiries and help them receive the best service suiting their needs.


Company Details

ECCO Outsourcing/Vodafone Account (multinational)

Cairo, Egypt

501-1000 employees

Outsourcing/Offshoring , Telecommunications

N/A

Aug 2014 to Dec 2014 (4 months)
Professional Arabic-English Translator - Freelance at ODesk

Experience Details

Professional Arabic-English Translator - Freelance

Writing/Editorial

Entry Level

N/A


Company Details

ODesk (multinational)

online, United States

More then 1000 employees

Internet/E-commerce

www.odesk.com

Mar 2012 to Sep 2013 (1 year 6 months)

Education

BA in English Literature and Linguistics

Education Details

BA

English Literature and Linguistics

Faculty of Arts - English Department, Egypt

Not specified

N/A

N/A

Faculty of Arts - English Department
2013 - 2018 (Expected)
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El-Orman Secondary

Egypt

2013

B / Very Good / 75 - 85%

N/A

El-Orman Secondary
2013

Training and Courses

Training/Course Details

Introduction to Computer Science (CS50)

Jul 2014

EDX Online Course provided by Harvard University

N/A

This profile is fresh!
Last update 2 days ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveCommunity Support RepresentativeCreativeCustomer ServiceCustomer Service RepresentativeCustomer-orientedData EntryE-commerceECCO Outsourcing/Vodafone AccountEditorialEnglishEnglish Literature And LinguisticsFMCGFlexibleHandles StressInformation Technology ServicesInteractiveInternetIntroduction To Computer Science (CS50)Microsoft ExcelMicrosoft OfficeMicrosoft Windows TroubleshootingODeskOffshoringOperations SpecialistOutsourcingProfessional Arabic-English Translator - FreelanceResearch & Data MiningSocial Media ManagementSony VegasSupportTechnologyTelecommunicationsTranslationUberWriting

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Advanced

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

1-3 years

Microsoft Excel

Microsoft Excel

: Advanced

: High

:

Less than 1 year

Sony Vegas

Sony Vegas

: Intermediate

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Customer Service

Customer Service

: Expert

: High

:

Less than 1 year

Microsoft Windows Troubleshooting

Microsoft Windows Troubleshooting

: Expert

: Extreme - I love it!

:

1-3 years

Research & Data Mining

Research & Data Mining

: Expert

: Extreme - I love it!

:

3-5 years

Data Entry

Data Entry

: Expert

: High

:

Less than 1 year

Translation

Translation

: Intermediate

: Extreme - I love it!

:

1-3 years

Social Media Management

Social Media Management

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Key Skills

Customer-oriented, Creative, Flexible / Adaptive, Handles Stress, Interactive

Online Presence

    https://eg.linkedin.com/in/muhammed-abd-elraouf-9b1b6ba0

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