
MOHAMED Aldesouky ALSHERBEENY
Enterprise Accounts Angel Senior Representative at Vodafone egypt
Giza, EgyptWork Experience
Enterprise Accounts Angel Senior Representative Full Time
Vodafone egypt
Jan 2014 - Present -11 yrs, 6 months
Egypt , Cairo
- Job Details:Enterprise accounts managements for large governmental organizational in Egypt Such as (Ministries, Embassies, and international associations). Provide customers with all required information related to the company products And services. Follow up all customers related issues and provide timely feedback for them. Adhere to Customer Operations Department policies and procedures. Create a smooth communication channel with different departments to resolve Customer problem and requests when needed. Provide customers with right recommendations and actions. Perform standardized activities and tasks efficiently and effectively. Quickly and effectively solve customer challenges. Maintain quality control/satisfaction records, constantly seeking new ways to Improve customer service. Responsible for handling and supporting about 100 Enterprise accounts related to Government and private sector.
Multi National Corporate & Enterprise account senior repFull Time
vodafone egypt
Jan 2011 - Jan 2014 -3 yrs
Egypt , Cairo
- Job Details:Follow up all customers related issues and provide timely feedback for them. Adhere to Customer Operations Department policies and procedures. Create a smooth communication channel with different departments to resolve Customer problem and requests when needed. Provide customers with right recommendations and actions. Perform standardized activities and tasks efficiently and effectively. Quickly and effectively solve customer challenges. Maintain quality control/satisfaction records, constantly seeking new ways to Improve customer service. Responsible for handling and supporting about 100 Enterprise accounts related to a multinational companies and private sectors
digital product owner - graphic designer - online marketer Full Time
freelancer
Jan 2009 - Present -16 yrs, 6 months
Egypt , Cairo
- Job Details:Internet Marketing - Marketing analysis - Tactical marketing - Marketing Planer - Building an Online Communities -social media marketing - graphic designer - branding - photoshop - illustrator - WordPress
International account adviser Full Time
Vodafone International Services VIS
Jan 2009 - Jan 2011 -2 yrs
Egypt , Cairo
- Job Details:Provide customers with all required information related to the company products And services. Follow up all customers related issues and provide timely feedback for them. Adhere to Customer Operations Department policies and procedures. Create a smooth communication channel with different departments to resolve Customer problem and requests when needed. Provide customers with right recommendations and actions. Perform standardized activities and tasks efficiently and effectively. Quickly and effectively solve customer challenges. Maintain quality control/satisfaction records, constantly seeking new ways to Improve customer service.
Education
BA commerce in accounting
Cairo University (CU)Jan 2000 - Jan 2004 - 4 yr
Skills
Languages
English
Fluent
Training & Certifications
illustrator mastery course
LYNDA.COM, LinkedIn Company·2017photoshp mastery course
LYNDA.COM, LinkedIn Company·2017Color for Design and Art
LYNDA.COM, LinkedIn Company·2016Introduction to Graphic Design
LYNDA.COM, LinkedIn Company·2016Agile PMP
LYNDA.COM, LinkedIn Company·2016Project Management
LYNDA.COM, LinkedIn Company·2016social media marketing
udemy ·2016Typography
LYNDA.COM, LinkedIn Company·2016Online Marketing Fundamentals
LYNDA.COM, LinkedIn Company·2015Building an Integrated Online Marketing Plan
LYNDA.COM, LinkedIn Company·2015Building an Online Community
LYNDA.COM, LinkedIn Company·2015Content Marketing Fundamentals
LYNDA.COM, LinkedIn Company·2014CSS
LYNDA.COM, LinkedIn Company·2014Html5
LYNDA.COM, LinkedIn Company·2014Aesthetics for Web Design
LYNDA.COM, LinkedIn Company·2014Internet Marketing Basics
LYNDA.COM, LinkedIn Company·2013situation analysis
LYNDA.COM, LinkedIn Company·2013LYNDA.COM, LinkedIn Company
Writing a Marketing Plan·2013Marketing Fundamentals
LYNDA.COM, LinkedIn Company·2012