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MOHAMED Aldesouky ALSHERBEENY

Enterprise Accounts Angel Senior Representative at Vodafone egypt

Giza, Egypt

Work Experience

  • Enterprise Accounts Angel Senior Representative Full Time

    Vodafone egypt

    Jan 2014 - Present -11 yrs, 6 months

    Egypt , Cairo

    • Job Details:Enterprise accounts managements for large governmental organizational in Egypt Such as (Ministries, Embassies, and international associations). Provide customers with all required information related to the company products And services. Follow up all customers related issues and provide timely feedback for them. Adhere to Customer Operations Department policies and procedures. Create a smooth communication channel with different departments to resolve Customer problem and requests when needed. Provide customers with right recommendations and actions. Perform standardized activities and tasks efficiently and effectively. Quickly and effectively solve customer challenges. Maintain quality control/satisfaction records, constantly seeking new ways to Improve customer service. Responsible for handling and supporting about 100 Enterprise accounts related to Government and private sector.
  • Multi National Corporate & Enterprise account senior repFull Time

    vodafone egypt

    Jan 2011 - Jan 2014 -3 yrs

    Egypt , Cairo

    • Job Details:Follow up all customers related issues and provide timely feedback for them. Adhere to Customer Operations Department policies and procedures. Create a smooth communication channel with different departments to resolve Customer problem and requests when needed. Provide customers with right recommendations and actions. Perform standardized activities and tasks efficiently and effectively. Quickly and effectively solve customer challenges. Maintain quality control/satisfaction records, constantly seeking new ways to Improve customer service. Responsible for handling and supporting about 100 Enterprise accounts related to a multinational companies and private sectors
  • digital product owner - graphic designer - online marketer Full Time

    freelancer

    Jan 2009 - Present -16 yrs, 6 months

    Egypt , Cairo

    • Job Details:Internet Marketing - Marketing analysis - Tactical marketing - Marketing Planer - Building an Online Communities -social media marketing - graphic designer - branding - photoshop - illustrator - WordPress
  • International account adviser Full Time

    Vodafone International Services VIS

    Jan 2009 - Jan 2011 -2 yrs

    Egypt , Cairo

    • Job Details:Provide customers with all required information related to the company products And services. Follow up all customers related issues and provide timely feedback for them. Adhere to Customer Operations Department policies and procedures. Create a smooth communication channel with different departments to resolve Customer problem and requests when needed. Provide customers with right recommendations and actions. Perform standardized activities and tasks efficiently and effectively. Quickly and effectively solve customer challenges. Maintain quality control/satisfaction records, constantly seeking new ways to Improve customer service.
  • Education

    • BA commerce in accounting

      Cairo University (CU)

      Jan 2000 - Jan 2004 - 4 yr

    Skills

    • Team Working
    • Adobe Photoshop
    • support cross function stack holder
    • Crisis Management
    • Trainer
    • Adobe illustrator
    • Technical Writing
    • Microsoft Office
    • Communication
    • WordPress

    Languages

    • English

      Fluent

    Training & Certifications

    • illustrator mastery course

      LYNDA.COM, LinkedIn Company·2017
    • photoshp mastery course

      LYNDA.COM, LinkedIn Company·2017
    • Color for Design and Art

      LYNDA.COM, LinkedIn Company·2016
    • Introduction to Graphic Design

      LYNDA.COM, LinkedIn Company·2016
    • Agile PMP

      LYNDA.COM, LinkedIn Company·2016
    • Project Management

      LYNDA.COM, LinkedIn Company·2016
    • social media marketing

      udemy ·2016
    • Typography

      LYNDA.COM, LinkedIn Company·2016
    • Online Marketing Fundamentals

      LYNDA.COM, LinkedIn Company·2015
    • Building an Integrated Online Marketing Plan

      LYNDA.COM, LinkedIn Company·2015
    • Building an Online Community

      LYNDA.COM, LinkedIn Company·2015
    • Content Marketing Fundamentals

      LYNDA.COM, LinkedIn Company·2014
    • CSS

      LYNDA.COM, LinkedIn Company·2014
    • Html5

      LYNDA.COM, LinkedIn Company·2014
    • Aesthetics for Web Design

      LYNDA.COM, LinkedIn Company·2014
    • Internet Marketing Basics

      LYNDA.COM, LinkedIn Company·2013
    • situation analysis

      LYNDA.COM, LinkedIn Company·2013
    • LYNDA.COM, LinkedIn Company

      Writing a Marketing Plan·2013
    • Marketing Fundamentals

      LYNDA.COM, LinkedIn Company·2012
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