MARWAN MOURAD

Outgoing Tourism ManagerFull Time

• Job Details:• Set the department strategy, action plane and job descriptions • Maintaining statistical and financial records in addition to managing budgets • Set meetings with superiors (Top Management, Direct Manager and HODs) to advise on strategy and finding out about any local issues and future trends • Responsible for managing the team, developing, planning, recruitment, organizing incentives as long as communicating with the sales and marketing departments to accomplish specific objectives • Trace daily department’s operation and monitoring the achieved numbers through calculating the materialized requests, and finally comparing actual numbers with received monthly report from the accounting department • Provide and design Travel products on a regular basis. • Prepare the team members quarterly evaluation including the agents, the senior agents , supervisors and the manager’s assistant • Meeting regularly with team members to provide them with the sales figures and plan how they approach their work. • Dealing with disciplinary matters and customer complaints. • Managing staff, and staff training needs • Providing employees with required vacations confirmation. • Supervises and participates in trade shows and sales missions if required. • Liaising with travel partners, including airlines, hotels,

Outgoing Tourism ManagerFull Time

• Job Details:• Set the department strategy, action plane and job descriptions • Maintaining statistical and financial records in addition to managing budgets • Set meetings with superiors (Top Management, Direct Manager and HODs) to advise on strategy and finding out about any local issues and future trends • Responsible for managing the team, developing, planning, recruitment, organizing incentives as long as communicating with the sales and marketing departments to accomplish specific objectives • Trace daily department’s operation and monitoring the achieved numbers through calculating the materialized requests, and finally comparing actual numbers with received monthly report from the accounting department • Provide high standards of ongoing training for the team so that they possess sufficient knowledge to present information on the company’s products in an accurate and balanced manner. • Provide and design Travel products on a regular basis. • Prepare the team members quarterly evaluation including the agents, the senior agents , supervisors and the manager’s assistant • Meeting regularly with team members to provide them with the sales figures and plan how they approach their work. • Dealing with disciplinary matters and customer complaints. • Managing staff, and staff training needs

SENIOR OUTGOING TOURISM AGENTFull Time

• Job Details:• Demonstrated ability to arrange travel for business and holiday customers • Able to find out customers’ requirements and preferences and provide them with exact solutions accordingly • Highly skilled in planning and arranging tour packages, excursions, and day trips • In-depth knowledge of finding fare and schedule information, and calculating total travel costs • Hands-on experience in booking reservations for journey, hotels, rental cars, and individual events Furthermore, my adventurous nature, and excellent communication, organizational and sales skills combined with my superb attention to details make me a perfect candidate for this position. Please refer to my enclosed resume which further highlights my qualifications and accomplishments