MARWA HAMDY ELSANHOURI

Customer Service and Operation ManagerFull Time

• Job Details:-Prepare correspondence, reports, and materials for publications and presentations. -Arrange bookings in Cruises special program which is connected with the main office in Italy. -Sent to Naples with any requestes related to DTS System and pricing ( Cruises booking system) -Setup and coordinate meetings and conferences. -Create, transcribe, and distribute meeting agendas and minutes. -Maintain hard copy and electronic filing system. -Coordinate project-based work. -Prepare embassy letters and arrange interviews in embassies -Prepare promotions and offers for travel agencies. - Reply to all travel agents via email or telephone about any booking requests or inquiries.

Operation CoordinatorFull Time

• Job Details:- Working with Quick Trips Manager to coordinate the Excursion program in Alexandria and Cairo for the cruise passengers. - Coordinate with the Travel Agency responsible of Buses and Tour leaders the timing, number of buses , drivers and else to make everything is organized and harmonized. - Working with the Excursion manager onboard on the cruise with the final numbers on each program to inform the neccasary parties. - Accompany the passengers and be in continous contact with tour leaders to solve any problems - Make sure to record the exact numbers of passengers to inform financial department. - Follow up with all buses and tour leaders and make sure in the end of the day all customer survey had been distribuated and collected from passengers.

Assistant for Human Resources and Administrative Affairs ManagerFull Time

• Job Details:-Carry out job applicants’ screening according to their education, skills, background and experiences. - Data entry . -Arrange interviewing of candidates according to the new opening or vacancies. -Interview new applicants, examining their skills, language level and conduct computer and respective tests.. -Prepare offer of appointments for the selected candidates with the requested documents -Arrange new employee orientation programme in order to introduce them to all departments. -Arrange weekly/monthly evaluation report of all new employees. -Assist in preparing the probation period evaluation reports to be submitted to the VC to take necessary decisions before the end of probation period -Finalize different job descriptions after supervisor or manager’s approval and keep a signed an original signed by manager, HR and Chairman -Distribute and collect the training needs from to all department managers. -Assist in preparing the annual training plan. -Assist in preparing the annual training budget in order to get top management’s approval on the training budget, courses and staff. -Explore different training providers in the market and examine the most suitable providers for the different training courses. -Contact the training courses providers, centres or organization to obtain different offers and course schedules. -Keep in touch with the centres for the company's training plan and make sure that the employees are taking the course to ensure effective arrangement and attendance. -Distribute the training evaluation forms to trainees in order to evaluate the course material, training centre and the trainer. -Distribute the post training evaluation form to the supervisor in order to examine the effectiveness of the training on the employee’s performance -Analyzing the results . - Arrange the payment of the different courses fees. -Assist in conducting the monthly/quarterly/ and yearly employee evaluation