MARIO MITRI

Technical support ManagerFreelance / Project

• Job Details:• Support team manager and performs management duties for over 26 employees. • Communicate deadlines and sales goals to team members. • Provide encouragement to team members, including communicating team goals and identifying areas for new training or skill checks. • Answer team member questions, help with team member problems, and oversee team member work for quality and guideline compliance. • comprehensive and detailed reports about team performance, mission-related objectives and deadlines. • Ensure company brand materials and physical working spaces meet and exceed company presentation standards. • Manage inventories and stock, including keeping detailed records of inventory and advising management on ordering where necessary.

Technical Support Manager Full Time

• Job Details:• Manage a support team of 30 employees to provide first class post-sales support to HHP Customers. • Provide input into the pre-sales process and act as a lead on support and service issues. • Strategy and approach Develop and grow a new post sales Service Management Function Set clear objectives, evaluate progress and instil a high-performance culture with focus on team work. • Service excellence and ownership for resolving customer issues Set-up, manage and improve standards and procedures within the team. • Review daily priorities and take appropriate action to ensure results are achieved Remain aware of new product developments in the area of network technology providing input and tactical direction to the business on customer service and support challenges.. • Ensure high quality, up-to-date documentation exists for all service arrangements.

Reception Manager Full Time

• Job Details:• Implement means of marketing service to increase the revenue and profit of respective workshop. • Maintain high level of motivation and morale in the team 6 service advisors and ensure development of the staff, to achieve high level of employee satisfaction and thereby high productivity and customer satisfaction. • Ensure that Reception area is well managed and operates smoothly for high level of efficiency and customer satisfaction. • Depute for Service Manager in his absence for continuity of workshop operations. • Ensure the assistance to all service advisors for the efficient and smooth cooperation & dealing with all representatives of the Insurance companies regarding all relevant matters. • Ensure high level of Customer Satisfaction for customer Retention and business development. • Ensure reception staff carries out pre-booking of vehicles for Service to ensure proper workshop loading. • Ensure vehicle is received efficiently and in a professional manner to assure customer that his vehicle is in safe hands.