Basic Info

Mariam Frank

9 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Marketing Supervisor at ASE Group

Experience Details

Marketing Supervisor

Marketing/PR/Advertising

Experienced (Non-Manager)

-Managing social media campaigns and presence in social networking sites .
including Facebook, Twitter, LinkedIn, Instagram and other similar sites.
-Google Analytics .
-SEO in coordination with IT team.
-Approaching new clients.
-Creating ads and posts using Photoshop and posting them on social Media
-Holding competitions for the social Media followers and helping engaging audience.
-Plan and supervise events and Exhibitions.


Company Details

ASE Group

Cairo, Egypt

N/A

Airlines/Aviation, Travel and Tourism

N/A

Mar 2017 to present (10 months)
Senior Customer Service Coordinator at Sealed Air Diversey Care

Experience Details

Senior Customer Service Coordinator

Logistics/Supply Chain, Customer Service/Support

Experienced (Non-Manager)

• Processing purchase orders and issuing invoices in FOCUS system.

• Arranging and processing weekly and monthly order delivery for key customers.

• Resolving customer complaints received by e-mail or phone.


• Coordinating with the company branch in Europe in regards to deliveries of stocks to Middle East countries.


Company Details

Sealed Air Diversey Care (multinational)

United Arab Emirates

More than 1000 employees

FMCG

N/A

Mar 2016 to Oct 2016 (7 months)
LOGISTICS Team Leader - Commercial department at ZAS

Experience Details

LOGISTICS Team Leader - Commercial department

Logistics/Supply Chain, Marketing/PR/Advertising , Sales/Retail

Manager

• Requesting quotation from International Vendors and negotiating breakdown.

• Pricing: Setting the selling price for all our services.

• Maintaining good relations with current clients/ vendors and generating business opportunities.

• E-marketing using LinkedIn and E-mail.

• Participating in the process of new service /product awareness provided by the company.

• Revising the vendor's invoices and approving the payments.


• Discussing and approving contracts with clients and vendors.

• Building data base for vendors and performing vendor analysis.

• Market research.

• Competitor watch.

• Representing the company in exhibitions and international events.




Company Details

ZAS

Cairo, Egypt

501-1000 employees

Airlines/Aviation, Hospitality/Hotels

www.zasair.com

Aug 2013 to Feb 2016 (2 years 6 months)
Operations , hotel relations and fuel Coordinator at ZAS

Experience Details

Operations , hotel relations and fuel Coordinator

Logistics/Supply Chain, Marketing/PR/Advertising , Sales/Retail

Experienced (Non-Manager)

• Following up with all the departments that all the arrangements are in place.
• Handling and resolving complaints received by phone or by mail.
• Making hotel reservation, transportation and catering arrangements for crew and passengers.
• Approaching hotel’s sales managers and signing contracts after negotiating the rates and benefits.
• Representing ZAS in hotels’ events and meetings.
• Authorized to decide the selling price in accordance to our special rate.
• Approaching suppliers to obtain a special rate and deciding accordingly the selling rate to the client.
• Following up the fueling process with the fuel supplier.


Company Details

ZAS

Cairo, Egypt

501-1000 employees

Airlines/Aviation, Travel and Tourism, Hospitality/Hotels

www.zasair.com

Jul 2010 to Aug 2013 (3 years 1 month)
Sales Executive at BMI

Experience Details

Sales Executive

Sales/Retail

Experienced (Non-Manager)

• Establishing good relationship with travel agencies and approaching new clients.
• Handling objections and complains.
• Arranging for events and incentives.
• Identifying new and creative ways to increase the sale and locating new places to introduce the product’s presence.
• Representing the company in events and meetings.


Company Details

BMI (multinational)

Cairo, Egypt

1-10 employees

Airlines/Aviation

N/A

May 2009 to May 2010 (1 year)
CUSTOMER SERVICE AND CHECK IN AGENT at EAS

Experience Details

CUSTOMER SERVICE AND CHECK IN AGENT

Customer Service/Support

Experienced (Non-Manager)

• CUSTOMER SERVICE and counter CHECK IN agent for several Airlines such as: KLM, IBERIA, CYPRUS, AUSTRIAN, SWISS International Airlines, DELTA Airlines, AEROFLOT, and THOMAS COOK.
• Handling and resolving passengers' complaints.
• Assisting in new staff training.


Company Details

EAS

Cairo, Egypt

More then 1000 employees

Airlines/Aviation

N/A

Jul 2003 to Apr 2009 (5 years 9 months)

Education

Bachelor's Degree in LANGUAGES

Education Details

Bachelor's Degree

LANGUAGES

Ain Shams University, Egypt

C / Good / 65 - 75%

SPANISH AND ENGLISH LANGUAGES

N/A

Ain Shams University
2000 - 2004
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Armenian Catholic Sisters' school

Egypt

2000

A / Excellent / 85 -100%

N/A

Armenian Catholic Sisters' school
2000

Certifications

Spanish language
Apr 2003

Certificate details

Spanish language

Apr 2003

N/A

N/A

N/A

Cervantes

N/A

Graphic design
Apr 2016

Certificate details

Graphic design

Apr 2016

N/A

N/A

N/A

Career Colledge

N/A

Certificate details

Markting Diploma

May 2016

N/A

N/A

N/A

Career Colledge USA

N/A

Training and Courses

Training/Course Details

Customer Services

May 2006

EAS

N/A

Training/Course Details

graphic design

Apr 2016

Career Colledge

Photoshop / Illustrator Designing logos . Designing business cards , brochures ,flyers, banners , giveaways ...etc

Training/Course Details

Marketing Diploma

May 2016

Career College

N/A

Jobseeker photo

Profile Skills and Keywords

AirlinesArabicAviationBMIBusiness DevelopmentCUSTOMER SERVICE AND CHECK IN AGENTCommunicatorContract NegotiationCreativeCustomer ServiceCustomer ServicesCustomer-orientedEnglishEvent PlanningExhibitionsFMCGFrenchGraphic DesignHOTEL RELATIONSHard WorkerHospitalityHotelsLANGUAGESLOGISTICS Team Leader - Commercial DepartmentLogisticsMarketingMarketing DiplomaMarketing SupervisorMarkting DiplomaOPERATIONOperations , Hotel Relations And Fuel CoordinatorOrganizerRetailSalesSales ExecutiveSealed Air Diversey CareSenior Customer Service CoordinatorSpanishSpanish LanguageSupportTransportationTravelTravel And Tourism

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Spanish

Spanish

: Fluent

: Fluent

: Advanced

: Advanced

Fields of Expertise

OPERATION

OPERATION

: Expert

: High

:

3-5 years

CUSTOMER SERVICE

CUSTOMER SERVICE

: Advanced

: High

:

More than 7 years

SALES

SALES

: Advanced

: High

:

1-3 years

HOTEL RELATIONS

HOTEL RELATIONS

: Advanced

: Extreme - I love it!

:

1-3 years

contract negotiation

contract negotiation

: Advanced

: High

:

1-3 years

marketing

marketing

: Beginner

: Extreme - I love it!

:

1-3 years

Key Skills

Communicator, Hard worker, Customer-oriented, Creative, Organizer

Like Mariam`s profile? Share it!

Get Your own Wuzzuf Profile Now !

Employer? If you're representing an organization or an enterprise, Signup here for FREE to see Mariam's full profile and find more great talent and professionals to join your team.