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Mariam Frank

customer service department , Baggage complaints team leader at Etihad Airways

Heliopolis, Cairo, Egypt

Work Experience

  • customer service department , Baggage complaints team leaderFull Time

    Etihad Airways

    Oct 2019 - Present -5 yrs, 9 months

    Egypt , Cairo

    • Business Development and Account manager -EMEA-Full Time

      Airways Aviation

      Mar 2018 - Feb 2019 -11 months

      Spain , Zaragoza

      • Job Details:• Identifying new business opportunities and keeping good relations with existing partners. • Market Research and analysis. • Negotiating agreements and signing them. • Overseeing the activity of the partners and assisting them in the process of recruiting students to the academy. • Providing our partners with the last updated marketing material and news about the academy. • Raising technical inquiries to the concerned departments and following up with them.
    • Marketing SupervisorFull Time

      ASE Group

      Mar 2017 - Feb 2018 -11 months

      Egypt , Cairo

      • Job Details:-Managing social media campaigns and presence in social networking sites . including Facebook, Twitter, LinkedIn, Instagram and other similar sites. -Google Analytics . -SEO in coordination with IT team. -Approaching new clients. -Creating ads and posts using Photoshop and posting them on social Media -Holding competitions for the social Media followers and helping engaging audience. -Plan and supervise events and Exhibitions.
    • Senior Customer Service CoordinatorFull Time

      Sealed Air Diversey Care

      Mar 2016 - Oct 2016 -7 months

      United Arab Emirates

      • Job Details:• Processing purchase orders and issuing invoices in FOCUS system. • Arranging and processing weekly and monthly order delivery for key customers. • Resolving customer complaints received by e-mail or phone. • Coordinating with the company branch in Europe in regards to deliveries of stocks to Middle East countries.
    • Education

      • Bachelor's Degree in LANGUAGES

        Ain Shams University (ASU)

        Jan 2000 - Jan 2004 - 4 yr

      • High School - Thanaweya Amma

        Armenian Catholic Sisters' school

        Jan 2000 

      Skills

      • Marketing
      • Customer Service
      • operation
      • HOTEL RELATIONS
      • Sales
      • Contract Negotiation

      Languages

      • Arabic

        Fluent
      • English

        Fluent
      • Spanish

        Fluent
      • French

        Advanced

      Training & Certifications

      • Marketing Diploma

        Career College ·2016
      • Markting Diploma

        Career Colledge USA·2016
      • graphic design

        Career Colledge·2016
      • Graphic design

        Career Colledge·2016
      • Customer Services

        EAS·2006
      • Spanish language

        Cervantes·2003
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