
Mariam Frank
customer service department , Baggage complaints team leader at Etihad Airways
Heliopolis, Cairo, EgyptWork Experience
customer service department , Baggage complaints team leaderFull Time
Etihad Airways
Oct 2019 - Present -5 yrs, 9 months
Egypt , Cairo
Business Development and Account manager -EMEA-Full Time
Airways Aviation
Mar 2018 - Feb 2019 -11 months
Spain , Zaragoza
- Job Details:• Identifying new business opportunities and keeping good relations with existing partners. • Market Research and analysis. • Negotiating agreements and signing them. • Overseeing the activity of the partners and assisting them in the process of recruiting students to the academy. • Providing our partners with the last updated marketing material and news about the academy. • Raising technical inquiries to the concerned departments and following up with them.
Marketing SupervisorFull Time
ASE Group
Mar 2017 - Feb 2018 -11 months
Egypt , Cairo
- Job Details:-Managing social media campaigns and presence in social networking sites . including Facebook, Twitter, LinkedIn, Instagram and other similar sites. -Google Analytics . -SEO in coordination with IT team. -Approaching new clients. -Creating ads and posts using Photoshop and posting them on social Media -Holding competitions for the social Media followers and helping engaging audience. -Plan and supervise events and Exhibitions.
Senior Customer Service CoordinatorFull Time
Sealed Air Diversey Care
Mar 2016 - Oct 2016 -7 months
United Arab Emirates
- Job Details:• Processing purchase orders and issuing invoices in FOCUS system. • Arranging and processing weekly and monthly order delivery for key customers. • Resolving customer complaints received by e-mail or phone. • Coordinating with the company branch in Europe in regards to deliveries of stocks to Middle East countries.
Education
Bachelor's Degree in LANGUAGES
Ain Shams University (ASU)Jan 2000 - Jan 2004 - 4 yr
High School - Thanaweya Amma
Armenian Catholic Sisters' schoolJan 2000
Languages
Arabic
FluentEnglish
FluentSpanish
FluentFrench
Advanced
Training & Certifications
Marketing Diploma
Career College ·2016Markting Diploma
Career Colledge USA·2016graphic design
Career Colledge·2016Graphic design
Career Colledge·2016Customer Services
EAS·2006Spanish language
Cervantes·2003