MA

MARIAM ASHRAF

Operation Specialist at Speed International for CS and Logistics

Work Experience

  • Operation Specialist

    Speed International for CS and Logistics

    Feb 2022 - Present -3 yrs, 5 months

    • Job Details:Prepared and organized detailed reports on operational performance, managed onboarding of new products on the e-commerce platform, worked closely with marketing, sales, and quality control teams, handled return and refund processes.

  • Client Service Representative

    Speed International for CS and Logistics

    Oct 2021 - Present -3 yrs, 9 months

    • Job Details:Reviewed customer complaints according to company policy, led customer compensation including issuing refunds, discounts, vouchers, and free products.

  • Client Service Representative

    Sutherland Global Services - Comcast USA

    Jul 2020 - Oct 2020 -3 months

    • Job Details:Resolved billing inquiries and complaints, recognized for outstanding performance, promoted to NPS coach.

    • Education

    • Bachelor's Degree in Finance and Investment

      University of Alexandria

      Jan 2021 

    • Master's Degree

      University of Alexandria

    Skills

    • Oracle
    • Microsoft Office (Excel, Word, PowerPoint, Access, Outlook)
    • Basic knowledge of e-commerce platform Magento
    • Familiarity with project management system Rebosta

    Languages

    • Arabic

      Fluent

    • English

      Intermediate
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