MAHMOUD SAYED METWALLY

Product Manager “Mobile VAS” at Telecom Egypt (Sprint Egypt)

Giza, Giza, Egypt

Aug 2018 - Present -6 yrs, 11 months

Egypt , Cairo

Job Details:Responsible for designing new value-added service with delivering its business requirements to technical teams, follow up all activities till reaching the go-live phase and maintain their sustainability, Manage all the launched VAS services & dealing with all the service /content providers.  Analyse service behaviour and identifying points of enhancements either in revenues or in customer experience.  Responsible for achieving annual revenue and product performance targets that support the business for driving continuous growth by enhancing and searching for a new stream of revenues, managing acquisitions & retention, product offerings, price customization, and customer satisfaction.  Define Product Business Rules, Pricing, and customer experience  Prepare product related forecasts and budget planning  Follow-up on the product implementation and performance  Have an updated knowledge on competitor initiatives in the VAS area and of best of practice relevant international benchmarks.

TEData

Feb 2012 - Jul 2018 -6 yrs, 5 months

Egypt , Cairo

Job Details:Maintain long-term relationship with the customers  Support in the development and implementation of TE Data’s marketing plans, policies and procedures to ensure efficient and consistent operations  Ensure that our customers are receiving appropriate support from all areas of the business.  Assist in the planning of the objectives, activities and budgets for each marketing campaign or project to meet marketing plan requirements  Carry out all operations and tasks related to brand awareness communication campaigns  Manage the relationship with internal entities and agreed external agencies/sub-contractors to ensure marketing material/projects/initiatives are delivered within agreed parameters and budget  Conduct more complex analysis using standard analytical and statistical techniques and procedures in order to observe trends and draw conclusions  Manage marketing projects/campaigns/initiatives/events/material implementation, agree on work allocation, monitor progress and ensure that agreed project targets and objectives are met  Support in data research and provide periodical commentary on regular reports/data analyses on market trends and competitor initiatives  Follow-up the logistics and administrative details of events/customer loyalty programs/campaigns, monitor execution and inspect issues to ensure efficient execution of activities and positive market impact

Bachelor's Degree in Business administration
Cairo University (CU)
Jan 2007 - Jan 2011 - 4 yr