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MAHMOUD HAMDY

Technical Support Agent at We

Abbassia, Cairo, Egypt

Work Experience

  • Technical Support AgentFull Time

    We

    Jan 2021 - Present -4 yrs, 6 months

    Egypt , Cairo

    • Telecom - Solution EngineerFull Time

      New Era for telecom. Services‎

      Jan 2020 - Dec 2020 -11 months

      Egypt , Cairo

      • Job Details:Installation, commissioning, integration of RBS and Flexi basestation transceivers and their ancillary equipment•Troubleshooting and maintain safe operation , alarminterpretation and removal for LTE , AWS, PCS and GSMequipment’s, as well as Node B/ ENode B•Troubleshoot SW and HW of base stations using Huawei Manager and or RBS Element Manager.•Troubleshoot SW and HW of base stations using Huawei Manager and or RBS Element Manager.•Test and measurement of wireless cell site quality using PIM, VSWR, OTDR for coaxial and fibers•Troubleshoot RSSI Issues•Site Integration using Huawei BTS manager•Perform DUL / DUW Board replacement and health check•Verification of traces, system parameters and LTE black module•Radio network parameter change impact analysis (cell status,alarm and Crash impact)
    • HelpDesk SupportFull Time

      ASGC , Dubai

      Nov 2018 - Sep 2019 -10 months

      • Customer Service AgentPart Time

        Zahabia Hotel And Beach resort

        May 2016 - Jun 2017 -1 yr, 1 month

        • Education

          • Bachelor's Degree in Computer Science

            Zagazig University (ZU)

            Jan 2018 

          • High School - Thanaweya Amma

            SalahDin Secondary School

            Jan 2011 

          Activities

          • Microsoft Student Partner at Microsoft Egypt

            Student Activity

            Oct 2014 - May 2016 -1 yr, 7 months

          Skills

          • Xcode
          • Information Technology (IT)
          • Objective-C
          • Cocoa Touch
          • API
          • Swift
          • Swift 3
          • OOP
          • Data Structures
          • Design Patterns
          View More

          Languages

          • Arabic

            Fluent
          • English

            Advanced

          Training & Certifications

          • IOS Development

            Solxfy·2020
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