MAHMOUD ELSAYED ELBAHNASY

Toyota Egypt

• Customer Relation ExecutiveFull Time

  May 2016 - Present -9 yrs, 2 months

  Egypt , Cairo

  • Job Details:Responsibilities: • Meet CSI (Customer Satisfaction Index) sales & service monthly survey calls. • Maintain all complaints in tracking complaint system Handle customers’ complaints that received from (Call Center –TEG Official Facebook Page - Website and Toyota Motors Corporation ( TMC ) – Face to face ). Handle all customer complaints with a pleasant, professional and efficient manner. •Ensure high level of customer satisfaction and enhancing Toyota Egypt image to meet and exceed the set standards.
• CALL CENTER COORDINATORFull Time

  May 2013 - May 2016 -3 yrs

  Egypt , Cairo

  • Job Details:• Receive inbound calls to answer customer`s inquiries and provide them with all information needed regarding (Vehicles, Fork-Lift, Maintenance). • Arrange maintenance appointments at all TEG service centers. • Conduct follow up survey on monthly basis for Sales and After Sales Departments to measure service quality that provided by Toyota Egypt to increase customer satisfaction level. • Handle any customer`s complaint directly if possible or through direct it to the Customer Executive in each branch. • Maintain and update customer database on regular basis.