MAHMOUD ELAGEEZY

TechnicalSupport Engineer at MAS MISR FOR DISTRIBUTION

Agami, Alexandria, Egypt

MAS MISR FOR DISTRIBUTION

Nov 2010 - Present -14 yrs, 10 months

Egypt , Alexandria

Job Details:• Installing hardware and software systems • Replaced malfunctioned parts and ordered necessary parts • Plans and delivers customer support services, including installation, configuration, troubleshooting, and customer assistance in response to customer requirements. • Managing & Handling Software Network/PC Problems • Extensive experience with hardware part replacements for Laptops, Workstations, Servers. • Implemented custom designed reports for daily status • Mentored staff in methodology and consulting excellence and encouraged best practice in part replacement • Create & maintain procedures and documentation for internal use • Offering technical support on-site or via phone or email

E.G.C. English Girls College

Aug 2007 - Sep 2010 -3 yrs, 1 month

Egypt , Alexandria

Job Details:• Receive and save data • Enter data on various media • Check the accuracy of data • Organize and name data storage locations • Update databases • Import or export data from one software to another

The X Net Systems

Aug 2003 - Sep 2007 -4 yrs, 1 month

Egypt , Alexandria

Job Details:• Prepare, compile and sort documents for data entry • Check source documents for accuracy • Verify data and correct data where necessary • Obtain further information for incomplete documents • Update data and delete unnecessary files • Combine and rearrange data from source documents where required • Enter data from source documents into prescribed computer database, files and forms • Transcribe information into required electronic format • Scan documents into document management systems or databases

Bachelor in Computer in computer
Hiher instittute of computer
Jan 1997 - Jan 2001 - 4 yr
High School - Thanaweya Amma
Abas Helmy school
Jan 1996