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MAHMOUD Yousef ALFIKY

Processor - Retail Credit Operations (Mortgage loans ) at Emirates NBD

Dubai, United Arab Emirates

Work Experience

  • Processor - Retail Credit Operations (Mortgage loans )Full Time

    Emirates NBD

    Feb 2023 - Present -2 yrs, 5 months

    United Arab Emirates , Dubai

    • Job Details:*Responsible for managing the Turnaround time for various products processing. *Responsible for DIP CheckingDocuments Income and profiling. *Processing on time of Fixed Deposit Credit cards Loans Business Accounts Personal Accounts .*Overdraft Gold Certificates Insurances Salary Prepay Cards. *Handling first phase document credit check for Credit cards and Mortgage loan applications in adherence to the banks Retail credit policy. *Check the applicants documents if they meet the credit criteria. *Reduce error rate on application. *Responsible for indepth checking of Mortgage loan of applications within the specified time limit. *Responsible for providing good support for the sales team. *Responsible for coordinating between teams to find quick resolution for the CRMs request. *MIS managements provide dailyweeklymonthly business reports. *Tracking of various applications. *Accountable to maintaining sales RBEs reports. *Responsible for quick resolution of Pending cases in credit and operations. *Manage Agreed Turnaround time. *Follow up with all concerned department to manage the TAT.
  • Senior Relationship officer ( Multi Products )Full Time

    Signify for Financial Services on behalf of (Emirates Islamic Bank – UAE)

    May 2022 - Aug 2022 -3 months

    United Arab Emirates , Dubai

    • Job Details:*Serve a designated portfolio of accounts . *Develop the portfolio by prospecting new clients, cross selling and offering suitable corporate banking services to existing customers *Achieve various individual business targets and contribute to the performance of the team *Prepare credit proposals in accordance with delegated authority *Conduct regular review and take proactive measures to ensure credit quality *Provide guidance, coaching and support for junior teammates
  • Senior teller and Branch Operations OfficerFull Time

    Doha Bank- Qatar

    Jan 2019 - Jan 2022 -3 yrs

    Qatar , Doha

    • Job Details:*All the duties of the head teller . *receiving cash deposits from customer then delivering cash receipt to the customer. *counting and checking cash from fraud banknote. *making cash withdrawals for customers either by counter cheque or by cheques withdrawn on our branch customer or other branches customer. * Implementation and follow-up of AML procedures. * operating all daily transactions concerned with cash (FX transactions), cash limit, and shipments. *making daily feeding and reconciling process and all entries related to ATM. *Preparing EGP cash shipments ( cash in transit ) to CBE and also foreign currency shipments . *participating in marketing and selling bank's products and services. *guiding customers to the concerned department for filling their inquiries. * Performing all transfers between accounts and some of operation duties *Process inward cheques for collection and to perform duties related to demand deposit and term deposit. *Ensure that cash bill is balanced and also ensure that the dated captured has balanced. * Indoor Sales (Selling the bank products in order to achieve the branch target ) . * Bussiness developmemt . * Build a strong relationship with the new and existing customers . *Other duties assigned by branch manager * Giving support in any department. * Performing all transfers between accounts (swift) and all operation duties Process inward cheques for collection and to perform duties related to demand deposit and term deposit. Ensure that cash bill is balanced and also ensure that the dated captured has balanced. *Preparing and Lunching Interactive teller machine project in Doha Bank – Qatar. * Preparing the policy of ITM project with the internal control team . *Handling all cash transactions through ITM . * Build a strong relationship with the new and existing customers . *Providing the all customers with all bank services which the customer can get the same through the branches, but we are doing that through ITM (Interactive Teller Machines). *Other duties assigned by branch manager * Giving support in any department.
  • Internal Control OfficerFull Time

    Doha Bank - Qatar

    Jan 2018 - Dec 2018 -11 months

    Qatar , Doha

    • Job Details:* Preparing the policy of ITM project under the supervision of internal control team . * Merging between some of branches in Doha Bank .
  • Education

    • Bachelor's Degree in Business

      Faculty Of commerce Tanta University

      Jan 2008 

    Achievements

    From 01/08/2017 to 31/07/2018 Doha Bank- Qatar ITERACTIVE TELLER MACHINE project team leader. *Lunching and Managing Interactive teller machine project in all Doha Bank – Qatar. *we are the one who initiate the project in Doha Bank (Qatar) . *Handling all cash transactions through ITM . *Providing the all customers with all bank services which the customer can get the same through the branches, but we are doing that through ITM (Interactive Teller Machines). *We are responsible for the full supervision on ITM Project. From 12/04/2015 to 31/07/2017 Doha Bank- Qatar Senior Teller and Acting Electronic-Branch Manager .

    Skills

    • Digital Marketing
    • Digital Sales
    • Digital Advertising
    • Cash Handling
    • Cash Management
    • Cash Control
    • Fx
    • Treasury
    • Customer Service
    • Management

    Languages

    • Arabic

      Fluent
    • English

      Fluent
    • French

      Intermediate

    Training & Certifications

    • Commercial Banking and Credit Analyst CBCA

      CFI Canada·2024
    • Commercial Banking and Credit Analyst CBCA

      CFI Canada·2024
    • Anti – money laundry

      Doha Bank FAB ADCB·2016
    • FRAUD DETECTION

      Egyptian Banking Institute – Central Bank Of Egypt·2012
    • English Course

      American University in Cairo·2007
    • ICDL

      TANTA UNIVERSITY·2004
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