Maha Hassan Abdelfatah

Documenter and TesterPart Time

• Job Details:• Conducted comprehensive application manual testing. • Managed and streamlined all email and social media communications. • Developed and finalized contracts and project-related documents.

Data Entry ClerkPart Time

• Job Details:• Collaborated with a team of 10 to efficiently upload questions to the BLB system and Ashtar application. • Edited and formatted over 100 Microsoft Word and PowerPoint documents. • Converted 200+ hardcopy documents and images into digital formats.

Customer Support RepresentativeFull Time

• Job Details:• Assisted over 2,000 customers in placing orders and resolving billing and order delay issues. • Addressed both order-related and non-order-related inquiries. • Resolved Prime membership issues, enhancing customer satisfaction. • Demonstrated strong problem-solving skills to effectively address customer needs and concerns. • Proficient in understanding and explaining company products and services, as evidenced by experience resolving Prime membership issues. • Provided accurate and helpful information to customers regarding product features, benefits, and troubleshooting.