MF

MAHA FAWZY

Customer Account Manager at NIL Travel

Haram, Giza, Egypt

Work Experience

  • Customer Account ManagerFull Time

    NIL Travel

    Jan 2022 - Present -3 yrs, 6 months

    • Customer Account ManagerFull Time

      Sohba Tarvel

      Aug 2017 - Aug 2019 -2 yrs

      • Senior Customer Service & TelesalesFull Time

        Mobinil

        Dec 2013 - Sep 2016 -2 yrs, 9 months

        Egypt , Cairo

        • Job Details:- Analyzing and arranging all problems and issues and working on a suitable solution Handle all customer issues, solve them, and ensure no repeating of these issues again As per standards & Policy.

      • Agent Service RepresentativeFull Time

        Ecco Outsourcing

        Dec 2010 - Jun 2013 -2 yrs, 6 months

        Egypt , Cairo

        • Job Details:- Customer calls management including receiving ,logging, closing of the customer calls with the objective customer satisfaction. - Ability to understand problems and understand customer needs. - Analyzing and arranging all problems and issues and working on a suitable solution - Handle for all customer's issue and solve it and ensure for no repeating for this issues again As per standards & Policy.

        • Education

        • Bachelor's Degree in Accountent

          Cairo University (CU)

          Jan 2007 

        Skills

        • Soft Skills
        • Hard Skills

        Languages

        • English

          Intermediate
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