Basic Info

Mohamed Adel Mahmoud

13 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

National Learning & Development Manager at Aramex International

Experience Details

National Learning & Development Manager

Logistics/Supply Chain

Manager

. Produce Company strategy and plans to meet training and development needs & manage training delivery, measurement and follow-up as necessary.

.Design training courses & programs necessary to meet training needs or manage this activity via external providers.

.Identify, select and manage external training and accreditation bodies, agencies and providers necessary to deliver required training to appropriate standards.

.Plan and deliver training courses personally where necessary. .Leading Training Team to deliver products knowledge for employees & Call-Centre across Riyadh, Jeddah & Khobar. .

Ensure all training activities and materials meet with relevant organizational and statutory policies.

. Collect and maintain training material for the relevant subjects. * Responsible for Orientation of the new staff bodies.


Company Details

Aramex International (multinational)

Riyadh, Saudi Arabia

More than 1000 employees

Logistics and Supply Chain

www.Aramex.com

Jan 2014 to Mar 2017 (3 years 2 months)
Learning & Development Manager at HSBC Bank

Experience Details

Learning & Development Manager

Banking, Human Resources

Manager

.Assess relevant training needs for staff individuals and HSBC GSD, in consultation with departmental HEDs, including assessment methods and measurement systems entailed.

. Produce organizational strategy and plans to meet training and development needs & manage training delivery, measurement and follow-up as necessary.

.Handling & Assign E-Learning Modules for HSBC Employees Then reported it quarterly HSBC VPs across All Departments.

.Managing E-learning inquiries across company Employees then Following up regularly on staff and submit report on their E-Learning & assimilation of the training delivered.

.Design training courses & programs necessary to meet training needs or manage this activity via external providers.

. Identify, select and manage external training and accreditation bodies, agencies and providers necessary to deliver required training to appropriate standards.

. Leading the L&D Team to deliver the training for the customer care & retail through handling the TNA Steps, Designing the Training Calendar then communicating the Training Plan.

.Ensure all training activities and materials meet with relevant organizational and statutory policies, including health and safety, etc.

. Monitor and report on activities, costs, performance, etc, as required.

. Recommend any changes in training solutions identified with the training material & Recommend action against poor performers, and advise Promotions.

. Prepare Monthly, Quarter & Annual training plan according to the Training needs analysis.

. Collect and maintain training material for the relevant subjects. * Responsible for Orientation of the new staff bodies.


Company Details

HSBC Bank (multinational)

Giza, Egypt

More than 1000 employees

Banking

www.hsbc.com.eg

Dec 2010 to Jan 2014 (3 years 1 month)
Training Supervisor at Vodafone Qatar

Experience Details

Training Supervisor

Training/Instructor, Human Resources

Manager

.Designing the Materials for the customer Care Department, Identify talent employees to ensure they participate in Programs to develop their skills and knowledge.

.Deliver “Train the Trainers Modules” for Customer care & Retail Virtual Training Team Responsible for Leading the Virtual Training Team in the customer care & retail through communicating the hiring Plan, Reviewing the updating the Delivering Materials, Coaching the team members through the 1-2-1s , Observing & Developing: the class schedule

.Leading the Training Team to deliver products knowledge for the customer care & retail.

.Reviewing & updating the training Materials, Coaching the team members through the 1-2-1s, Observing & Developing: the Training schedule, Trainers Learning-Curve & feedback.

.Set the training budget to ensure meeting training needs of the employees & the organization.


Company Details

Vodafone Qatar (multinational)

Doha, Qatar

101-500 employees

Telecommunications

www.vodafone.qa

Mar 2009 to Dec 2010 (1 year 9 months)
Human Resources Senior Trainer at Vodafone Egypt

Experience Details

Human Resources Senior Trainer

Human Resources

Experienced (Non-Manager)

. Design & Conduct Training for Vodafone International Accounts call centres (Vodafone UK, Vodafone New Zealand, Vodafone Australia)
.Conduct & delivering the induction Training for Vodafone Egypt Staff (Call centre, Retail, Corporate Sales) & All Exclusive Partners (RAYA, MOBILE SHOP, B-TECH, Telecom EGYPT)

.Helping the L&D Team to Launch “Vodafone Training Academy” which responsible for Career development across All Vodafone Egypt Employees.

. Identify Training Needs f or the Customer Care Department, Maintain & Ensure the Training Efficiency, Develop; supervise & evaluate the Internal Training process.

Handling assigned Customer Care training & development projects Prepare monitor & distribute the Internal Training planning.

.Delivering Emotional Intelligence (EI), Customer Care Soft Skills, Leadership Skills for internal employees.


Company Details

Vodafone Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications, Consumer Services

www.vodafone.com.eg

Apr 2005 to Mar 2009 (3 years 11 months)
Customer Service Senior Representative at Vodafone Egypt

Experience Details

Customer Service Senior Representative

Customer Service/Support

Entry Level

.Initiates required action for response to customer service requests for order changes, including the
Maintenance of order/customer information files and communicates changes to the appropriate
Personnel/departments.

. Ensures and provides quality service to both internal and external customers.

.Receives inquiries from and/or contacts the organization’s branch/regional offices to resolve a variety ofOrder-related issues.

. Accesses the company’s internal systems to obtain and extract order information and provide customer Service management with the data for inclusion in various scheduled and special reports.

. Performs assigned system maintenance to various electronic order files.

.Participates and provides expertise as a member of the customer service’s departmental team.


Company Details

Vodafone Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications, Consumer Services

www.vodafone.com.eg

Sep 2004 to Apr 2005 (7 months)

Education

BSc in Computer Science

Education Details

BSc

Computer Science

Integrated Thebes Academy for Science & Engineering in Maadi, Egypt

C / Good / 65 - 75%

N/A

N/A

Integrated Thebes Academy for Science & Engineering in Maadi
1999 - 2004

Certifications

Certificate details

General Human Resource Certificate

Jan 2009

4.65 out of 5.0

N/A

N/A

AUC

N/A

Training and Courses

Training/Course Details

Emotional Intelligence (EI) Certificate for delivery

Jan 2010

Innovative Group Company

N/A

Training/Course Details

Train The Trainers Diploma (TTT)

Apr 2010

International Business School of Scandinavia

N/A

This profile is fresh!
Last update 4 days ago.

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Profile Skills and Keywords

AnalyticalArabicAramex InternationalBankingCommunicatorComputer ScienceConsumer ServicesCreativeCustomer ServiceCustomer Service Senior RepresentativeDeveloping People SkillsEmotional Intelligence (EI) Certificate For DeliveryEnglishGeneral Human Resource CertificateHSBC BankHuman ResourcesHuman Resources Senior TrainerLeaderLearning & Development ManagerLogisticsLogistics And Supply ChainMS OfficeNational Learning & Development ManagerPlannerRussianSupportTNATelecommunicationsTrain The Trainers Diploma (TTT)Training DeliveryTraining SupervisorTransportationVodafone EgyptVodafone Qatar

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Russian

Russian

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

MS office

MS office

: Expert

: High

:

More than 7 years

Fields of Expertise

TNA

TNA

: Expert

: Extreme - I love it!

:

5-7 years

Training Delivery

Training Delivery

: Expert

: Extreme - I love it!

:

More than 7 years

Developing People Skills

Developing People Skills

: Expert

: Extreme - I love it!

:

5-7 years

Key Skills

Analytical, Leader, Planner, Communicator, Creative

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