MH

Maha Magdy Hamed

customer service executive

Nasr City, Cairo, Egypt

Work Experience

  • customer service executiveFull Time

    HSBC electronic data service delivery

    Sep 2012 - Jan 2013 -4 months

    Egypt , Cairo

    • Job Details:dealing with different customers even if they were foreigners. solving problems. meeting the customer inquires. sometimes following up with customer who had a problem and then solved. mailing different departments to help customers with their problems. working in a team just to achieve our target to get high points or top quality performance per month ..
  • Data entry agentFull Time

    ECCO Outsourcing

    Mar 2012 - Jul 2012 -4 months

    Egypt , Cairo

    • Job Details:it was w temporary project for a company called " light house " it was data entry for a trade marks in chapters " according to the company's desire " as I said before it was a temporary one. meeting the target at the end of the day " according to quantity of the trade marks or the number of pages " in a high quality and there's was no probability to writing something wrong.
  • customer service representativeFull Time

    Etisal international " etisalat egypt account "

    Nov 2011 - Feb 2012 -3 months

    Egypt , Cairo

    • Job Details:deal with different levels of customers . solving their problems. meet their requirements. ability to in a team. doing tasks through log in trying to achieve high performance and same time high quality
  • Education

    • BSc in Accounting

      Ain Shams University (ASU)

      Jan 2007 - Jan 2011 - 4 yr

    • High School - Thanaweya Amma

      El saedya secondary school for girls

      Jan 2007 

    Skills

    • Customer Service
    • Microsoft Word
    • Internet
    • Microsoft Excel
    • Microsoft Powerpoint

    Languages

    • Arabic

      Fluent
    • English

      Advanced

    Training & Certifications

    • Principles of banking certificate

      Egyptian banking institute - EBI·2013
    • EDU Egypt

      ITI - ain shams university·2011
    • english language

      berlitz·2010
    • Audit simulation

      price waterhouse coopers at ain shams university·2010
    • SSP ( Success skills program )

      ain shams university - student union·2010
    Share this Profile