Mennatullah Elsayed

Sr. Team LeaderFull Time

Senior Specialist - Quotation ManagementFull Time

• Job Details:-Handling all kinds of offline requests (Groups, MICE, FIT) for all non-air products (accommodation, transfers, tours, car at disposal, car rental, holiday packages and others). -All related online system checkup and offline communications (email, WhatsApp and phone calls) with suppliers and hotels to get the best deal. -Rephrase quotation then generate and confirm the accepted ones -Receiving all offline inquiries which are coming from all offline sales channels for the group. -Respond to inquiries either to be done by them or to be assigned by tier one. Handling of some bookings payment (credit cards, bank transfer). Follow up on pending bookings either with team members or suppliers/vendors. -Reconfirmation & handling after-sale requests (cancelations, amendments and incidents). -Documentation of all confirmed bookings using the system and available tools. -Provide on-floor support and WhatsApp for internal clients when needed. -Report incidents against suppliers in case of any valid ones. -Guide all newcomers during the probation period. -Follow up on new cases on the Q and ensure it's handled within the SLA, and follow up with the agents to ensure that they did their tasks.

Customer SupportFull Time

• Job Details:-Booking, issuing, and refunding flight tickets for Egypt-Air Airline over the phone. -Assigns requests to relevant departments if it`s invalid. -Advise the customer about travel requirements.