Basic Info

Mohamed Sakr

7 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

IT Support Engineer at NPCO.sa

Experience Details

IT Support Engineer

IT/Software Development, Installation/Maintenance/Repair, Engineering - Telecom/Technology

Experienced (Non-Manager)

• Managing and Configuring CISCO Routers and CISCO Management Switches.
• Installing and Configuring Windows Server.
• Managing and Configuring Firewall Hardware (Cyberoam and FortiGate)
• Managing and Configuration SQL Server.
• Installing and Configuring Domain Controller in Windows server.
• Installing and Configuring Finger Print System.
• Managing and Installing Security Cameras System (CCTV & IP).
• Hardware and software maintenance PC’S, Laptops and server.
• ERP system Support (Odoo).
• Maintain and support point of sale and back office systems.
• Support new store openings, functionality enhancements and upgrades.
• Configure and maintain computers, POS peripherals, handheld terminals and networking equipment in retail stores.
• Provide first level support to customers’ requests.
• Perform diagnostics of customer issues.
• Resolve customer issues by troubleshooting over the phone with customer contacts.
• Refer customer issues to upper level support when necessary.
• On site diagnose, repair and upgrade hardware or software as necessary.
• Ensure accurate documentation of all calls handled.
• Perform follow-up call-backs with customers.
• Keep up-to-date on all Service Desk processes and troubleshooting procedures.
• Negotiating with Consultants and Suppliers for Services and IT Equipment.


Company Details

NPCO.sa (multinational)

Saudi Arabia

501-1000 employees

Manufacturing, Plastics , Retail

http://www.npco.com.sa

Jun 2017 to present (6 months)
IT Support Engineer at Scarf Home

Experience Details

IT Support Engineer

Installation/Maintenance/Repair, IT/Software Development, Engineering - Telecom/Technology

Experienced (Non-Manager)

• Managing and Configuring CISCO Routers and CISCO Management Switches.
• Installing and Configuring Windows Server.
• Managing and Configuration SQL Server.
• Installing and Configuring Domain Controller in Windows server.
• Installing and Configuring Finger Print System.
• Managing and Installing Security Cameras System (CCTV & IP).
• Hardware and software maintenance PC’S, Laptops and server.
• ERP system Support (Odoo).
• Maintain and support point of sale and back office systems.
• Support new store openings, functionality enhancements and upgrades.
• Configure and maintain computers, POS peripherals, handheld terminals and networking equipment in retail stores.
• Provide first level support to customers’ requests.
• Perform diagnostics of customer issues.
• Resolve customer issues by troubleshooting over the phone with customer contacts.
• Refer customer issues to upper level support when necessary.
• On site diagnose, repair and upgrade hardware or software as necessary.
• Ensure accurate documentation of all calls handled.
• Perform follow-up call-backs with customers.
• Keep up-to-date on all Service Desk processes and troubleshooting procedures.
• Negotiating with Consultants and Suppliers for Services and IT Equipment.


Company Details

Scarf Home (multinational)

Giza, Egypt

101-500 employees

Apparel and Fashion , Import and Export , Retail

http://www.scarf-home.com

Dec 2016 to Jun 2017 (6 months)
IT Specialist at Abo Donkol Group

Experience Details

IT Specialist

Engineering - Telecom/Technology, IT/Software Development, Installation/Maintenance/Repair

Experienced (Non-Manager)

Managing and Configuring CISCO Routers and CISCO Management Switches.
Managing and Configuring Firewall Hardware Cyberoam CR100.
Installing and Configuring Windows Server (2003 and 2008).
Installing and Configuring Domain Controller in Windows server.
Installing and Configuring Finger Print System.
Managing and Installing Security Cameras System (CCTV & IP).
Hardware and software maintenance PC’S, Laptops and server.


Company Details

Abo Donkol Group (multinational)

Alexandria, Egypt

501-1000 employees

Food and Beverage Production, Import and Export , Manufacturing

N/A

Mar 2011 to Aug 2015 (4 years 5 months)
IT Helpdesk at Dream TV Channel

Experience Details

IT Helpdesk

IT/Software Development, Installation/Maintenance/Repair

Entry Level

Managing and Configuring local Network
Hardware and software maintenance PC’S, Laptops and server.


Company Details

Dream TV Channel (multinational)

Giza, Egypt

501-1000 employees

Media Production

www.Dream.tv.org

Jun 2002 to Aug 2004 (2 years 2 months)

Achievements


IT Support Engineer


IT Support Engineer


IT Specialist


IT Helpdesk


Electrical, Computer Engineer

Education

Engineering in Electrical Department of Computer Engineer

Education Details

Engineering

Electrical Department of Computer Engineer

The Higher Institute of Engineering October 6 City Culture and Science, Egypt

C / Good / 65 - 75%

Graduation Project: Project Grade: Excellent Secured Network with Applications ISA Server 2004.pptx Exchange VPN Router 7200 Specifications

Bachelor's Degree in Engineering from the Higher Institute of Engineering October 6 City Culture and Science - (Certified From Egyptian Engineers Syndicate)

The Higher Institute of Engineering October 6 City Culture and Science
2001 - 2016
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Hosny Mobark

Egypt

2000

B / Very Good / 75 - 85%

N/A

Hosny Mobark
2000

Certifications

CCNA
Oct 2014

Certificate details

CCNA

Oct 2014

N/A

N/A

N/A

CISCO Network Academy

N/A

MCSA
Jan 2014

Certificate details

MCSA

Jan 2014

N/A

N/A

N/A

Microsoft

N/A

Training and Courses

Training/Course Details

CCNA

Oct 2014

CISCO Network Academy

(CCNA) Routing and Switching Cisco Certification.

Training/Course Details

MCSA 2008

Jan 2014

Microsoft partner

Microsoft Certified Solutions Associate

Training/Course Details

Embedded System ( Arduino )

Jun 2016

Faculty of Engineer

N/A

This profile is fresh!
Last update 11 days ago.

Jobseeker photo

Profile Skills and Keywords

??Slow MusicAbo Donkol GroupApparel And FashionArabicBilliardsCCNACarsChildrenClassic SongsComputer HardwareComputer MaintenanceComputer SkillsDream TV ChannelERP (Odoo)Electrical Department Of Computer EngineerElectronicsEmbedded System ( Arduino )EngineeringEnglishEqualityFood And Beverage ProductionFrenchGermanHandles StressHard WorkerICDLITIT Help DeskIT HelpdeskIT SpecialistIT Support EngineerImport And ExportInformation Technology (IT)InstallationInternetJusticeLeaderMCSAMCSA 2008MaintenanceManufacturingMarriage LifeMedia ProductionNPCO.saNetwork EngineerNetworksPianoPlasticsPlaying MusicProblem SolverQur'anReadingRepairRetailScarf HomeSecurity CameraSoftware DevelopmentSportStabilitySupportiveSwimmingSystem AdminTechnical SupportTechnologyZither

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Fluent

: Advanced

: Intermediate

French

French

: Beginner

: Beginner

: Beginner

: Beginner

German

German

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

ICDL

ICDL

: Expert

: Extreme - I love it!

:

More than 7 years

Computer Skills

Computer Skills

: Expert

: Extreme - I love it!

:

More than 7 years

Computer Maintenance

Computer Maintenance

: Expert

: Extreme - I love it!

:

More than 7 years

Computer Hardware

Computer Hardware

: Expert

: Extreme - I love it!

:

More than 7 years

Networks

Networks

: Expert

: Extreme - I love it!

:

More than 7 years

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Information Technology (IT)

Information Technology (IT)

: Expert

: Extreme - I love it!

:

More than 7 years

Technical Support

Technical Support

: Expert

: Extreme - I love it!

:

More than 7 years

Electronics

Electronics

: Expert

: Extreme - I love it!

:

More than 7 years

MCSA

MCSA

: Intermediate

: Extreme - I love it!

:

1-3 years

CCNA

CCNA

: Intermediate

: Extreme - I love it!

:

1-3 years

ERP (Odoo)

ERP (Odoo)

: Beginner

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

Security camera

Security camera

: Expert

: Extreme - I love it!

:

More than 7 years

IT Support Engineer

IT Support Engineer

: Expert

: Extreme - I love it!

:

More than 7 years

IT Help Desk

IT Help Desk

: Expert

: Extreme - I love it!

:

More than 7 years

Network Engineer

Network Engineer

: Intermediate

: Medium

:

1-3 years

System Admin

System Admin

: Intermediate

: Medium

:

1-3 years

Key Skills

Leader, Hard worker, Problem Solver, Handles Stress, Supportive

Online Presence

eg.linkedin.com/pub/mohamed-sakr/5b/108/488/https://m.facebook.com/M0hamed.Sakrhttp://www.scarf-home.com

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