Basic Info

Name: Mohammed Salah

Professional Experience: 2 years

Location: Giza, Egypt

Highest Education: Bachelor's Degree

Career Level: Entry level

Work Experience

Application Support Engineer at Fawry Integrated Systems

Experience Details

Job Title: Application Support Engineer

Job Role: IT/Software Development, Customer Service/Support, Engineering - Telecom/Technology

Career Level: Experienced (Non-Manager)

Job Details: • Supporting all FAWRY Products with a strong knowledge of E-Payment solutions and various business flows.
• Provide problem-solving related to the company application; functional and technical.
• Recreating, tracking, and verifying software defects reported by customers.
• Own and resolve all customer issues for all Fawry Products.
• Reproduce issues from customers' description of the problem and/or from customers' code snippet.
• Identifying root causes of the problems contributing to the gap from desired performance.
• Troubleshoot, diagnose and resolve customer issues independently.
• Communicate effectively with customers, including detailed explanation of the issue and providing resolutions and callbacks and follow-up on their issues.
• Assign the issue to appropriate team and follow up in case of release hot fix or new build on ticketing system
• Ensure compliance of support delivery and case resolution with stated service level agreements (SLAs)
• Interfacing and establishing strong working relationships with all our parties internal and customer like L3 & Middleware/ Admin teams, Banks, Billers and Third-Party Vendors”.
• Providing feedback from customers to product management and engineering teams via appropriate systems handling customer technical escalations.
• Write a knowledge-based article for every new issue you resolve
• Weekend on-call coverage for production issues.
• Responsible for Integrations with new billers, new bank channels.

Company Details

Name: Fawry Integrated Systems

Location: Cairo, Egypt

Size: 501-1000 employees

Industries: Banking, Computer Software, Information Technology Services

Website: Fawry.com & Myfawry.com

Jan 2015 to present (2 years 6 months)

Data Center Operator at Fawry for Banking and Payment Technology Services

Experience Details

Job Title: Data Center Operator

Job Role: Engineering - Telecom/Technology, Manufacturing/Production, IT/Software Development

Career Level: Entry Level

Job Details: • Monitoring all Fawry Service, Reports, and Network
• Responsible for Monitoring the network and systems of Fawry.
• Working as the first layer which detect problems and handle it.
• Communicating with our partners for all issues or failure cases.
• Communicating and notifying all concerned parties with relative notices and information.
• Reporting periodical and daily statistics and figures to CEO and operation directors.
• Follow up with Fawry support team and other billers partners.

Company Details

Name: Fawry for Banking and Payment Technology Services

Location: Cairo, Egypt

Size: 101-500 employees

Industries: Retail, Internet/E-commerce, Banking

Website: Fawry.com

Oct 2013 to Jan 2015 (1 year 3 months)

Education

B.A. in Electronics and Communication Engineering in Communication

Arab Academy for Science, Technology and Maritime Transport

2008 - 2013

High School - Thanaweya Amma

Modern Manar Language School

2008

Certifications

CCNA

Jun 2012

Certificate details

Certificate Name: CCNA

Date Awarded: Jun 2012

Score: N/A

Result URL: N/A

Result ID: N/A

Organization Issuing Certificate:

Description: N/A

C Programming

Nov 2013

Certificate details

Certificate Name: C Programming

Date Awarded: Nov 2013

Score: N/A

Result URL: N/A

Result ID: N/A

Organization Issuing Certificate:

Description: N/A

Embedded Systems

Nov 2013

Certificate details

Certificate Name: Embedded Systems

Date Awarded: Nov 2013

Score: N/A

Result URL: N/A

Result ID: N/A

Organization Issuing Certificate:

Description: N/A

Basic SQL

Apr 2014

Certificate details

Certificate Name: Basic SQL

Date Awarded: Apr 2014

Score: N/A

Result URL: N/A

Result ID: N/A

Organization Issuing Certificate:

Description: N/A

Orcale DataBase Admin OCA

Nov 2014

Certificate details

Certificate Name: Orcale DataBase Admin OCA

Date Awarded: Nov 2014

Score: N/A

Result URL: N/A

Result ID: N/A

Organization Issuing Certificate: Next Academy

Description: N/A

Oracle DataBase Admin OCP

Nov 2014

Certificate details

Certificate Name: Oracle DataBase Admin OCP

Date Awarded: Nov 2014

Score: N/A

Result URL: N/A

Result ID: N/A

Organization Issuing Certificate: Next Academy

Description: N/A

1Z0-051 Oracle Database 11g: SQL Fundamentals I

Dec 2015

Certificate details

Certificate Name: 1Z0-051 Oracle Database 11g: SQL Fundamentals I

Date Awarded: Dec 2015

Score: N/A

Result URL: N/A

Result ID: N/A

Organization Issuing Certificate: New Hurizon

Description: N/A

Training and Courses

CCNA at Center

Jul 2012

Training/Course Details

Training Name: CCNA

Date: Jul 2012

Institution: Center

Description: N/A

Mobile at Sky Academy

Jun 2012

Training/Course Details

Training Name: Mobile

Date: Jun 2012

Institution: Sky Academy

Description: N/A

Embedded C Prog at AMIT

Nov 2013

Training/Course Details

Training Name: Embedded C Prog

Date: Nov 2013

Institution: AMIT

Description: N/A

Embedded Systems at AMIT

Nov 2013

Training/Course Details

Training Name: Embedded Systems

Date: Nov 2013

Institution: AMIT

Description: N/A

This profile is outdated!
Last update more than 6 months ago.

Jobseeker photo

Self-assesed Skills

Languages

Arabic

Reading: Fluent

Writing: Fluent

Listening: Fluent

Speaking: Fluent

English

Reading: Fluent

Writing: Advanced

Listening: Fluent

Speaking: Advanced

French

Reading: Beginner

Writing: Beginner

Listening: Beginner

Speaking: Beginner

Tools and Technologies

Matlab

Proficiency: Advanced

Interest: Medium

Experience:

3-5 years

Microsoft Office

Microsoft Office

Proficiency: Advanced

Interest: Little

Experience:

More than 7 years

Technical Support

Technical Support

Proficiency: Intermediate

Interest: Medium

Experience:

1-3 years

Orcad

Proficiency: Intermediate

Interest: Little

Experience:

3-5 years

soapUI

Proficiency: Intermediate

Interest: Medium

Experience:

1-3 years

Information Technology (IT)

Information Technology (IT)

Proficiency: Beginner

Interest: Extreme - I love it!

Experience:

1-3 years

Software Development

Software Development

Proficiency: Beginner

Interest: Extreme - I love it!

Experience:

Less than 1 year

Fields of Expertise

Technical Support

Technical Support

Proficiency: Intermediate

Interest: High

Experience:

1-3 years

Operation

Proficiency: Intermediate

Interest: High

Experience:

1-3 years

C Programming

Proficiency: Intermediate

Interest: Extreme - I love it!

Experience:

3-5 years

Key Skills

Leader, Hard worker, Problem Solver, Flexible / Adaptive, Team Player

Online Presence

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