Mohammed Salah AbdelGhaffar

Senior Banking Application SupportFull Time

• Job Details:• Supporting all FAWRY Products with a strong knowledge of E-Payment solutions and various business flows. • Provide problem-solving related to the company application; functional and technical. • Ensure compliance of support delivery and case resolution with stated service level agreements(SLAs) • Implementing Fawry products at the banks, and supporting them during their testing and going-live life cycle • Working with different types of Databases (Oracle, SQL Server, DB2), along with implementing/supporting/tuning different types of application servers (IBM WebSphere Application Server, and Apache Tomcat)

Product ManagerFull Time

• Job Details:Product Manager at eVision World Class Software solutions for the Banking Industries • responsible for the product planning and execution throughout the Product Lifecycle • Define the product strategy and roadmap • working closely with engineering, sales, marketing and support to ensure revenue and customer satisfaction goals are met • Deliver PRDs with prioritized features and corresponding justification • Perform product demos to customers • Brief and train the sales force at quarterly sales meetings • Brief press and analysts and go on press tours

Application/Technical Support Team Leader at eVisionFull Time

• Job Details:Application/Technical Support Team Leader at eVision World Class Software solutions for the Banking Industries • Supporting all FircoSoft Products, Swallow Tech Reconciliation system (Carat Products) & CORZAP Swift Archiving System with a strong knowledge of various business flows. • Implementing all eVision Software Solutions & integrating them with the New Clients. • Providing Business & Technical Trainings on all eVision Products. • Provide problem-solving related to the company applications whether Technical or Business. • Recreating, tracking, and verifying software defects reported by Clients. • Communicate effectively with customers, including detailed explanation of the issue and providing resolutions and callbacks and follow-up on their issues. • Assign the issue to appropriate team and follow up in case of release hot fix or new build on ticketing system