Basic Info

Mohammed Salah

2 years

Giza, Egypt

Bachelor's Degree

Entry level

Work Experience

Application Support Engineer at Fawry Integrated Systems

Experience Details

Application Support Engineer

IT/Software Development, Customer Service/Support, Engineering - Telecom/Technology

Experienced (Non-Manager)

• Supporting all FAWRY Products with a strong knowledge of E-Payment solutions and various business flows.
• Provide problem-solving related to the company application; functional and technical.
• Recreating, tracking, and verifying software defects reported by customers.
• Own and resolve all customer issues for all Fawry Products.
• Reproduce issues from customers' description of the problem and/or from customers' code snippet.
• Identifying root causes of the problems contributing to the gap from desired performance.
• Troubleshoot, diagnose and resolve customer issues independently.
• Communicate effectively with customers, including detailed explanation of the issue and providing resolutions and callbacks and follow-up on their issues.
• Assign the issue to appropriate team and follow up in case of release hot fix or new build on ticketing system
• Ensure compliance of support delivery and case resolution with stated service level agreements (SLAs)
• Interfacing and establishing strong working relationships with all our parties internal and customer like L3 & Middleware/ Admin teams, Banks, Billers and Third-Party Vendors”.
• Providing feedback from customers to product management and engineering teams via appropriate systems handling customer technical escalations.
• Write a knowledge-based article for every new issue you resolve
• Weekend on-call coverage for production issues.
• Responsible for Integrations with new billers, new bank channels.


Company Details

Fawry Integrated Systems

Cairo, Egypt

501-1000 employees

Banking, Computer Software, Information Technology Services

Fawry.com & Myfawry.com

Jan 2015 to present (1 year 11 months)
Data Center Operator at Fawry for Banking and Payment Technology Services

Experience Details

Data Center Operator

Engineering - Telecom/Technology, Manufacturing/Production, IT/Software Development

Entry Level

• Monitoring all Fawry Service, Reports, and Network
• Responsible for Monitoring the network and systems of Fawry.
• Working as the first layer which detect problems and handle it.
• Communicating with our partners for all issues or failure cases.
• Communicating and notifying all concerned parties with relative notices and information.
• Reporting periodical and daily statistics and figures to CEO and operation directors.
• Follow up with Fawry support team and other billers partners.


Company Details

Fawry for Banking and Payment Technology Services

Cairo, Egypt

101-500 employees

Retail, Internet/E-commerce, Banking

Fawry.com

Oct 2013 to Jan 2015 (1 year 3 months)

Education

B.A. in Electronics and Communication Engineering in Communication

Education Details

B.A. in Electronics and Communication Engineering

Communication, Networking, Software Programming

Arab Academy for Science, Technology and Maritime Transport, Egypt

A / Excellent / 85 -100%

Communication Networks Data Communication Satellite communications Information Theory and coding Neural Networks Software Programming

N/A

Arab Academy for Science, Technology and Maritime Transport
2008 - 2013
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Modern Manar Language School

Egypt

2008

A / Excellent / 85 -100%

N/A

Modern Manar Language School
2008

Certifications

CCNA
Jun 2012

Certificate details

CCNA

Jun 2012

N/A

N/A

N/A

N/A

C Programming
Nov 2013

Certificate details

C Programming

Nov 2013

N/A

N/A

N/A

N/A

Embedded Systems
Nov 2013

Certificate details

Embedded Systems

Nov 2013

N/A

N/A

N/A

N/A

Basic SQL
Apr 2014

Certificate details

Basic SQL

Apr 2014

N/A

N/A

N/A

N/A

Certificate details

Orcale DataBase Admin OCA

Nov 2014

N/A

N/A

N/A

Next Academy

N/A

Certificate details

Oracle DataBase Admin OCP

Nov 2014

N/A

N/A

N/A

Next Academy

N/A

Certificate details

1Z0-051 Oracle Database 11g: SQL Fundamentals I

Dec 2015

N/A

N/A

N/A

New Hurizon

N/A

Training and Courses

CCNA at Center
Jul 2012

Training/Course Details

CCNA

Jul 2012

Center

N/A

Training/Course Details

Mobile

Jun 2012

Sky Academy

N/A

Training/Course Details

Embedded C Prog

Nov 2013

AMIT

N/A

Training/Course Details

Embedded Systems

Nov 2013

AMIT

N/A

This profile is fresh!
Last update 1 days ago.

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Profile Skills and Keywords

1Z0-051 Oracle Database 11g: SQL Fundamentals IAdaptiveApplication Support EngineerArabicBankingBasic SQLBoxingC ProgrammingCCNACommunicationComputer SoftwareCustomer ServiceData Center OperatorDogsE-commerceEmbedded C ProgEmbedded SystemsEnglishFixing And Mending StuffFlexibleFrenchHard WorkerITIT SupportInformation Technology (IT)Information Technology ServicesInternetLeaderManufacturingMatlabMicrosoft OfficeMobileNetworkingOperationOperationsOracle DataBase Admin OCPOrcadOrcale DataBase Admin OCAProblem SolverProductionProgrammingProject ManagementRetailRidding BikesSoapUISoftware DevelopmentSoftware ProgrammingSupportSwimmingTeam PlayerTechnical SupportTroubleshooting

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Advanced

: Fluent

: Advanced

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Matlab

Matlab

: Advanced

: Medium

:

3-5 years

Microsoft Office

Microsoft Office

: Advanced

: Little

:

More than 7 years

Technical Support

Technical Support

: Intermediate

: Medium

:

1-3 years

Orcad

Orcad

: Intermediate

: Little

:

3-5 years

soapUI

soapUI

: Intermediate

: Medium

:

1-3 years

Information Technology (IT)

Information Technology (IT)

: Beginner

: Extreme - I love it!

:

1-3 years

Software Development

Software Development

: Beginner

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

Technical Support

Technical Support

: Intermediate

: High

:

1-3 years

Operation

Operation

: Intermediate

: High

:

1-3 years

C Programming

C Programming

: Intermediate

: Extreme - I love it!

:

3-5 years

Key Skills

Leader, Hard worker, Problem Solver, Flexible / Adaptive, Team Player

Online Presence

https://www.linkedin.com/in/mohammed-salah-422220a6?trk=nav_responsive_tab_profile_pic

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