Mohamed ibrahem Ghonem
senior order management process (S.C) specialist at Chema Foam
10th of Ramadan City, Sharqia, Egypt- Managing tasks and problem-solving skills
- Analysis and Decision-Making skills
- Customer service and satisfaction skills
- CRM skills
- Presentations skills
Work Experience
Chema Foam
5 yrs , 3 months
Head of units sales operations & coordinationFull Time
January 2024 - Present • 3 months
senior order management process (S.C) specialistFull Time
January 2019 - Present • 5 yrs, 3 months
Sales Office AdministratorFull Time
2B Electrical Services and Supplies
October 2018 - July 2019 • 9 months
Education
- Al-Azhar University Jan 2018
faculty of education department of frensh language
Achievements
Work on the implementation of (ERP) of sales orders within the company authorized by Microsoft & relying on solving all problems related to external customer relations within the limits of the system capabilities
Skills
Tools and Fields of Expertise
- Managing tasks and problem-solving skills
- Analysis and Decision-Making skills
- Customer service and satisfaction skills
- CRM skills
- Presentations skills
- Solving Customer Complaints
- Windows OS
- Microsoft Excel
- Microsoft Word
- ERP Systems :-Ex Nav 365
- Power PI
- Communication skill
- Leadership Management
- Sales Plan
- Planning
- Kip's annalistic
- ability to implementation and follow up on a production plan
- have experience inside the handling and deliveries
- Planning ,fleet and logistic skills
- SWOT Analysis
- knowledge and previous experience can be applied
- Delivery Management
- Key Account Management
- Light Current Systems
- Persuasion skills
- Artificial Intelligence
- Administration
Languages
Arabic
FluentEnglish
AdvancedFrench
Intermediate
Training & Certifications
Customer service Case Study
edraak.org·2023Customer service Case Study
edraak·2023leadership Management
teracourses.com·2023Personal Planning & time Management
https://www.m3aarf.com·2022Communication Skills &overcoming Problems
https://teracourses.com·2022Determination Priorities
teracourses·2022Swot Analysis
m3aarf Courses·2022anger management & Soft Skills
Tera courses·2022anger management & Soft Skills
https://teracourses.com·2022Conditional Formatting
https://www.m3aarf.com·2022Customer satisfaction
https://www.m3aarf.com·2022Customer Service Advanced
https://www.m3aarf.com·2022Marketing service Skills
https://www.m3aarf.com/student·2022Marketing and Sales Skills
https://www.m3aarf.com/student·2022Production Planning &control
https://www.m3aarf.com·2022Business Analysis
https://www.m3aarf.com·2022Business analysis
https://www.linkedin.com/learning/what-is-business-analysis·2021CRM (Customer Relationship Management)
2021Sales Fundamentals
teracourses·2020