M Nasrat

Cluster Director of Operations

• Job Details:In charge of full operations in the building, including all its operating sectors: engineering, housekeeping, security. Setting the brand standards & SOPs for all Suha hospitality divisions. Participate in the PMS change to Opera Cloud, upgrading the product and guest amenities, rebuilding the operation team, including hiring and training. Handling governmental authorities including the DET, DTCM, and municipality inspections. Fully handling the GRI scores and long-term guest agreements, renewals. Coordinating and directing commercial rental requests to the proper channels.

Area Operations Manager

• Job Details:Managed the pre-opening process for the rooms division including setting the SOPs, adapting it to the ME destination, hiring and recruiting process, rooms categorizing, premium lounge setup, rooms & public area snag lists, guest collaterals/amenities setup and resourcing including the needful governmental permits, star rating committee, setting Opera system, leading all requested projects.

Rooms Division Manager

• Job Details:Fully in charge of the FO team, housekeeping team & laundry team. Setting the strategies & SOPs for successful upselling techniques. Ensuring the best image for the rooms/property within a complete team for floors & public area. Handling the outsource contractors.