MANSOUR Muhammed Albehwashy

Front Desk AgentFull Time

• Job Details:• Utilize VICAS and CID System for guest verification, data entry, and compliance with local regulations. • Handle guest inquiries, special requests, and complaints professionally to ensure high satisfaction. • Manage daily front desk operations including check-ins, check-outs, and guest assistance. • Use Opera PMS for room reservations, billing, and guest profile management. • Maintain a welcoming atmosphere and deliver top-tier hospitality service. • Coordinate with other departments to ensure seamless service delivery.

Front Desk Agent (Seasonal Contract)Full Time

• Job Details:• Joined during the high-demand summer season as part of a specialized support team for peak operations. • Trained across all front desk duties including check-in/out, guest service, and administrative tasks. • Quickly progressed to independently managing shifts, handling guest concerns, and ensuring satisfaction. • Contributed to seamless operations during a predefined 6-month seasonal contract.

Customer Service & Operations Consultant (Contract)Freelance / Project

• Job Details:• Successfully led the setup of the clinic's digital infrastructure including website, social media presence, and telehealth systems (Google Voice, VSee, Office Ally). • Established workflows for client communications and insurance claims, enabling smooth clinic launch. • Managed customer service during the initial test phase to ensure high service quality and gather operational feedback. • Worked closely with the clinic owner on a short-term contractual basis to prepare the business for operational readiness.